Pegasus Airlines

Not Verified | We are flying Amsterdam to Istanbul on 21 June 2023. We had a connecting flight on Pegasus Airlines towards Istanbul at 11.45 am. As we reached the gate the Pegasus staff were horrible, I was shocked how they treated a passenger like that. Very rude, very bad attitude. I’m very shocked I cancelled my one week vacation and came back home. I lost my baggage, still haven't got my baggage. It was my worst trip. I will never recommend this airline to anybody. Please avoid.

Not Verified | In short, nothing goes right, timing, notifying about delays on right time, boarding on time i was supposed to fly 4 hours ago and the delay happened twice. And the employee was laughing when i asked her when are we boarding. Worst experience.

Not Verified | I fly Pegasus for work reasons and do this often, primarily my route is Ankara - Amman (Jordan). This is a night flight PC 1712, which always (!) gets delayed, most often by 1,5 hours. If Pegasus is unable to fly on time why under the Sun they do not change the flight departure time? And if it is always delayed why they would not warn the passengers beforehand? This is absolutely unacceptable. Yes OK Pegasus is a low-coster, but it does not mean they should behave like that.

✅ Trip Verified | Never again. Tiny, uncomfortable seats, a completely full flight, forced to gate-check my small carry-on even though the ticket was supposed to have the same luggage allowance as the rest of the itinerary, 10 euros for a dry sandwich on board. Avoid at all costs.

✅ Trip Verified |  Our flight was canceled just as we arrived at the airport, two hours before the flight. They moved our flight 11 hours later, we had to wait in an airport that doesn't even have flights at that time so the food businesses were closed (Yes!, they were closed from 10am to 5pm) luckily we had some food with us. They moved the other connecting flight from 1pm to 11pm, imagine arriving in a different country at midnight, my hotel reservation was lost and I almost missed a reservation for a $1,000 USD tour. Clearly that's not Pegasus's problem and it doesn't care either.

Not Verified | The staff is the most unhelpful, irresponsible and slow. First of all my flight to Istanbul got delayed 3 times. Then on May 1 I wanted to fly back home, arrived 3 hours early and this flight got delayed as well, gates have been changed a few times. In the end I arrived at the gate 15 minutes early and there was no staff anymore so I could not board the plane, same thing happened to 2 other people with different destinations, we were in the line together. I went to 4 Pegasus information/help centers in the airport, every single one was not willing to pay my next flight and blamed me for not arriving even earlier. The announcement when they say last call started a few minutes after I was at the gate but there was still no one. I ended up with the supervisor and they were rude very direct not even willing to hear properly.

✅ Trip Verified | It was a very bad experience. Our flight was very delayed from Muscat to Istanbul and we can't get our next flight. Pegasus staff don't care at all we keep running to each Pegasus staff asking help what to do? Was very bad day we have other programs in Saint Petersburg and we was late 24 hours everything was mixed. In the end Pegasus staff told me to buy visa and to go to other Pegasus office and they promised me the visa payment Pegasus will refund it to me. Was no other choice to stay 24 hours in airport or to pay the visa. Finally we paid the visa to go to other office as Pegasus staff told us but after i paid my visa the Pegasus sent me email they will not refund it to me. What kind of services this how come we need to wait 24hours in the airport. Where is customer care? They should pay me the money i spend because of them they delay the flight. I will never travel with them from now if they will not refund my right.

Not Verified | We checked in for a flight on 29th March to fly from Turkey to Georgia. There were zero issues and their staff didn't notify us that our bags were slightly over the limit. Our flight was cancelled. After 14 hours of waiting, we checked in for a second time (and their staff mentioned nothing about our bags being over the limit). Once we were through security, we were pulled aside and asked to pay 200 Lira for our bags being slightly over the weight limit. Naturally, I tried to refuse because we were not told about it. Had their staff told us we could have moved some items from our luggage to our hand luggage and avoided the mess. We were told that if we did not pay, we would not be allowed on the flight. It then turned out that the 200 Lira was actually 480 Lira (approx £40 pounds). Two of their employees checked our luggage in with a smile and then had the audacity to inform us that we were slightly over the weight limit. Tto add insult to injury, one of our suit cases is now broken and they are refusing to refund the money.

✅ Trip Verified | I used this company flights few times and it was with troubles always. My flights were delayed from 1 till 3 hours, which was unappreciated especially when I was in transit. Their customer service is always unavailable - you cannot call them from any country exclude their native Turkey, but if you are there and trying to call them - they don't answer in 90% cases. They provide no answer by proposed on site WhatsApp, and by e-mail on noticed time (it's over 48 hours each time). But when they answer you it is absolutely inapplicable, because they provide you link to website or info from website only and never answer to your solid question. Usage of their services it just waste of money, time and your mental health. And when you onboard finally you should pay for all - including glass of water. I have extremely worst experience with this company!

✅ Trip Verified | Pegasus Airlines lost my bag. I filed a report at my destination airport, but even after multiple mails and calls, they didn't seem to care at all. I applied for a refund, but was offered a ridiculous amount of money. After three months, I finally received one half of the refund, but the other half is still missing. Pegasus does not answer my mails. I will never fly with this airline again, even if they offer the cheapest prices.