Pegasus Airlines

PC334 4/27/2013. I have taken this flight from Frankfurt to Istanbul with my 2 children and my wife after flying from Los Angeles to Germany and this connection was offered to us. We were at first reluctant as we had not heard of this airlines in the US but after we arrived in Istanbul in comfort on time good food service and with a clean plane we were impressed by it. This is the first time we have flown with a low cost airlines and was not disappointed.

Pegasus ok for short haul only. Long haul not good for following reasons: no legroom very limited and expensive food/drink choices (breakfast not even available and the only meal I could eat for medical reasons) no debit card payments allowed meaning you have to put more debt on a credit card. Chaotic unfriendly and unpleasant boarding process. Domestic flights feeding international flights almost always significantly late with no reasons/excuses offered. SAW airport a pain to get from domestic to international; thought it'd be better than IST but is very similar in terms of very poor circulation between the two terminals badly organized immigration procedures (a Turkish forte if ever there was one) and an abysmal 'food' selection at extortionate prices (just like IST in that regard). All in all not sure the slightly lower price justifies this versus THL given the non existent levels of comfort and service. Worse than Easyjet for sure.

We flew from Istanbul to Tel Aviv and return flight 2 weeks later. Both flights were fine on time and modern aircraft. Legroom is extremely small even for myself 1.67m. When buying your ticket you notice you have to pay an additional fee for a seat. The fare stated on their site is without a seat!

London Stansted - Tehran via Istanbul and back. 5 hour wait between flights turned into 14 hours delay in Istanbul airport without even a sip of water being offered to passengers. No one explained to us what the plan was and no one spoke a word of English! After 14 hours they transferred us to a hotel for a few hours until they managed to find a plane for us. Return journey was delayed 2 hours and many people lost their connecting flights to their final destination. To top it all on arrival at Stansted airport they told us our luggage was left in Istanbul! The planes were terrible very old and the service on the flight was awful.

Flight London-Istanbul-Beirut. Outgoing flight has been changed which resulted on having to wait 6 hrs in Istanbul airport instead of 2 (would never buy tickets if knew about 6 hrs wait in that horrible airport). Always queues in transfer area staff very slow and most know hardly any English so if you need some information then just guess. When coming back check-in desk has been very slow the girl on desk didn't print out the boarding pass for the final flight without any explanation which resulted on waiting in a queue at Istanbul airport for an hour or more to have it printed out. Will never use them again.

Istanbul to Stansted flight aborted landing seconds before landing then circled for 30 minutes before landing in Manchester due to fog held on plane for a further 2 hours before being moved to terminal then a further 3 hour wait for a bus back to Stansted arrived there 12 hours late. No apology or explanation from very rude crew when I asked for a drink of water after being sat on the runway for 2 hours I was told it would be £3 no food or drink vouchers for the additional 3 hour wait in terminal or the 4 hour bus journey south disgusting way to treat paying customers.

Flew from London to Dubai via Istanbul last year. If Pegasus was the only airline flying I would walk. Not on time. Food ordered was poor and cold when served. My complaint was not dealt with in any sort of satisfactory manner - they just didn't care. Our luggage was not transferred at Istanbul so we had two days without our belongings in Dubai.

Brussels - Tbilisi. The check in was like a trip back to the seventies and of course the flight was delayed 2 hours. We boarded an extremely worn down airplane which was at a very uncomfortable temperature of around 35c. The flight attendants shouted at passengers ordering them to hurry up. The seats were extremely uncomfortable there was no legroom at all (I'm 1.83 meters) and you had to figure out what the buttons were for at the panel above your head because the signs were completely wiped out. After a very annoying instruction video that was completely unrecognisable we got some further information from the flight attendant and captain again in Turkish and English that was unrecognisable. The entertainment exists out of commercials of items sold on the flight of course again in Turkish and English you can't understand. As the flight to Tbilisi is not direct we landed at Istanbul. Then we boarded an airplane that was more modern flight attendants were far friendlier but they sadly also spoke very bad English as did the captain but the flight was reasonably comfortable. I would rather cancel my holiday then fly with this company again.

Flew from Tel Aviv to Sanliurfa via Istanbul (SAW). All four flights were on time clean and new Boeing 737 friendly crew. Istanbul SAW is an easy transit airport. Will definitely use them again I hope they make the food on board a little cheaper.

Had to fly AMS-SAW and back because it was part of my KLM ticket. The worst part is the lack of harmonization between KLM and Pegasus despite this codeshare agreement. You can't check in online they don't have access to their seats as a result I ended up having to sit between two strangers on both flights. Also Pegasus doesn't have a desk at Amsterdam so they literally give you boarding passes as you are boarding. You can't also shop duty-free because you are lacking the boarding pass. I had my luggage lost both ways. Pegasus baggage tracing services are extremely lousy. The magazine was missing from my seat pocket the security video was annoying and confusing. The food is super expensive I believe water was 3 euros. I can understand that low cost airlines don't give snacks or food but water? Plus I paid for this flight as a KLM customer so I deserve KLM treatment. Very bad experience overall.