Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 424 reviews
4/10
2 star Skytrax Rating
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9/10

Pegasus Airlines customer review

(Israel)

Flew with my wife on a round trip Tel-Aviv - Antalya. All 4 flights were remarkably on time much better than any other airline I use to fly. The SAW (Sabiha Goken) airport in Istanbul is just what is necessary for a customer not too much shopping but pretty comfortable seating. Check in was fast so were all the boardings as well. The aircraft's are very modern 737's nice and relatively clean. Extra 17 EUR for emergency exit seat is worth the money. The connection is faster than any other and the flight is cheaper by $300 so buying a sandwich on the flight or at the airport is still worth it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Pegasus Airlines customer review

(Denmark)

Copenhagen-Istanbul-Tel Aviv. Online check in didn't work. No automatic check in at airport either. Stood for more than 1 hour in line for check-in. Sat at the back of the flight most food and drinks were sold out by the time they got to us. Thirsty and hungry we arrived late in Istanbul - without boarding cards for the next flight. Disembarking as the last passengers and with a 2 yr. old in a stroller we were met by chaos of stressed passengers without boarding cards all fighting for a spot in line! We happened to be the last passengers to get boarding cards for the next flight. Eventually they gave us some handwritten boarding cards and allowed us through security we had to run to the gate for boarding. I asked there staff where we were going to sit only to discover we had no seats for this flight. Again no information just stressed staff making phone calls. Luckily some passengers emphasised with us and gave up their seats. So at the last minute we were allowed to board. They had forgotten half the luggage in Istanbul. Again no information on arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Pegasus Airlines customer review

(Turkey)

I frequently fly with Pegasus both on Turkish domestic flights and international flights mostly from Istanbul SAW - AMS. I am generally satisfied with the airline. They take off on time and makes me feel at home and safe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(United Kingdom)

I regularly use Pegasus for trips between Stansted and Nicosia (N Cyprus). Flights to / from N Cyprus have by law to land first in Turkey before continuing. The last outward flight landed at Istanbul; the aircraft was new very clean and comfortable and the service excellent. Returned via Izmir in an older aircraft which was not so clean or comfortable nor did it have video screens but the crew were very courteous. I wish I could say the same for the British passengers who boarded at Izmir: the mess they left behind was embarrassing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Pegasus Airlines customer review

(United Kingdom)

Having read some reviews on Pegasus Airlines we were very worried what we were going to expect but this was totally the opposite as the flight we were on was very good and the crew were very attentive to our needs. We flew from Manchester to Alanya in Turkey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United States)

BEG-SAW-TEH-SAW-BEG. Four flights within a month. Very happy with my first Pegasus experience and if there is opportunity I would fly them again. Planes new and clean sufficient leg space. Crew professional no objections there. Food and drink need to be purchased but this is a low-cost after all. Take off and landing very smooth and the flight times shorter than expected usually making up for any delay. Check-in swift. My only problem was long connection times 8 hrs to Tehran 6 hrs back to Belgrade. Not much to do at the airport during such a long time but that is an altogether different matter.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(Greece)

There is no leg space even for the seats where are paying more for leg space. Seat extremely small and no A/C. Even if you do online check-in you do not have any priority at the check in counter (3 counters for 2 departing flights!). I flew from Athens to Istanbul (SAW airport) and this is the last time! The fare was not lower than other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Pegasus Airlines customer review

(Turkey)

Ankara to Istanbul Sabiha Gokcen Airport every week with Pegasus. I buy my tickets in bulk at the beginning of the semester and pay embarrassingly little. Pegasus do their job in a professional manner. It is not about good food legroom in-flight entertainment etc - it is about travelling on time at a very reasonable price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Pegasus Airlines customer review

(United States)

We flew from Izmir to Istanbul August 2013. The plane was awful dirty old uncomfortable and the crew were miserable. The service was terrible. We were given emergency exit seats not by request and were told if we wanted to change they did not know where we would sit and probably not together. They took our personal belongings and put it in the overhead. When I asked why they said because we were in the emergency exit seats and if we didn't comply would be moved.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
na

Pegasus Airlines customer review

(United Kingdom)

Booked on the airline by our travel agent for our return flight from Dalaman to London (26 August). It was simply the worst experience I have had on a flight. Pegasus makes Easyjet and Ryanair look like a relaxing first-class experience. Check-in took a long-time the aircraft was run down and dirty the crew were quite unfriendly but the worst part was the flight itself when passages were allowed to behave disrespectfully jumping on seats ignoring the flight-rules throughout. On landing while the aircraft was still taxiing passengers were walking around getting luggage from the overhead-compartments. The crew just looked on not saying anything to attempt to control the situation at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no