Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 426 reviews
4/10
2 star Skytrax Rating
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5/10

Pegasus Airlines customer review

(Greece)

ATH-SAW-TZX on B737-800 ATH-SAW seat pitch was ok not great but on domestic flight SAW-TZX the seat pitch was very tight. Friendly staff but the cabin was uptight. We had ticket which included baggage and sandwich / soft drink. Sandwiches ware very tasteful. No IFE but you could see the trip on fall down screens.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Pegasus Airlines customer review

(Greece)

ATH-SAW-ESB. Pegasus is half the price of THY for this route so I prefer flying for them for 2 flights that last no more than 1 hour each. Since the flight is so short I never bother with the overpriced food and drink. Seats are fine flight attendants don't bother you unless necessary for safety or if you want something to eat. 20 kg free luggage allowance is better than most legacy carriers! SAW airport much better than IST. All in all for short haul I have no problems flying Pegasus at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Pegasus Airlines customer review

(United States)

Have flown a few times from Baku to London Stansted. Pegasus code shares their flight to Baku with Azerbaijan Airlines. AZAL does not book you through to your final destination so you must wait at a long transfer desk. It is often confusing and people who do not need to be waiting in line are in line and it is a mess. When you return on Pegasus to Baku you must wait at an AZAL transfer desk. Not many people fly to Baku and there is never anyone working there. The Pegasus agents are always nice and say they will call them for me. Planes are bare bones and have ads on the back of the seats. I had to take some medicine and asked if I could have some water - 2 euros. Everything is for sale which is usual however I have been on one flight where I was starving and the attendant never made it to the rear of the aircraft. SAW airport is pretty nice and very clean. I choose Pegasus because it is cheap and the flights are usually short. Would hesitate to take them on a long flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Pegasus Airlines customer review

(Switzerland)

A320 ceo from ZRH to SAW on 29-Dec-2014. Pax was 6'2 tall at 250 lbs. Seat comfort: minimal pitch exit row or row 1 is a must. Seats themselves were not worn out but the pitch was tiny. Sitting at the front I observed the head cabin crew member lower the cabin temperatures from 26.5 °C to 24 °C just following a 120 minute tarmac delay and increasing it to 26°C right after landing. I am not sure what the purpose of this was but I believe that 26°C is too warm for most PAX as such I rate the overall seat comfort as very Poor. Incidentally food and drinks were sold during the tarmac delay at the higher temperatures. Staff service - fair. I personally had a very good experience with the staff but I'm also a friendly down-to-earth PAX. The captain informed us regularly about the ongoing delays whilst we were on the tarmac - this was good communications. Food and beverages - overall fair to good compared to other airlines' coach classes. Obviously it's for-purchase unless included in a more expensive ticket class - but the taste and extent of the food and beverages were fair to good. Inflight entertainment - none existed. No charging ports either. Value - great value. Also the flight to SAW means anyone on the Asian side of Istanbul saves a lot of time that would otherwise be wasted on Istanbul roadways crossing the town. Overall recommended - no frills with a quirky touch. Convenient flight to SAW for some PAX such as myself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Pegasus Airlines customer review

(United Kingdom)

I flew from Dalaman to Istanbul and on the same day from Istanbul to Lefkosa (Northern Cyprus) in October 2014. Both flights were delayed by 15 mins on take off but made up the time in the air. The seats were slightly on the smaller side and slightly less leg room than other major airlines but I am not too tall and the flights were short so it wasn't a problem. There are drop down TV screens which showed live flight path speed altitude etc. The Pegasus planes were more modern than the Jet2 planes that we flew from Newcastle to Dalaman. The flights themselves were comfortable (not much turbulence). I had no problems with collecting my luggage. Overall I would highly recommend Pegasus. Remember this is a no frills airline so don't expect luxury. Its simply there to get you from A to B in one piece.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Pegasus Airlines customer review

(Netherlands)

I flew from Brussels to Bodrum and back in September 2014. Both flights had a delay of 1 hour. Staff were not very helpful nor friendly. Seats are very small and not comfortable (worn out I think). Landing was not enjoyable either: not smooth.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Pegasus Airlines customer review

(United Kingdom)

PC502 and PC702 on 18th September. STN-FRU. B737-8. I paid the small extra fee for exit row seats on both legs. It was worth it! I was able to sleep. The jet was late leaving London but my bags arrived with me in FRU even with a short transit time in SAW. I was impressed. I also paid a nominal fee for pre-ordered food on board which was tasty enough. Great thing is you get a free luggage allowance on international flights of 20kgs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(United Kingdom)

Pegasus is the worst airline I have flown with. Flew Stansted-Sabiha Gocken Istanbul on 19th September and back again on the 22nd and both flights were delayed by an hour. Each time we were delayed the staff did not give any indication as to why we were late nevermind the fact that they didn't even acknowledge that we were late! (The gate said Boarding but there was no plane at the gate yet). No announcements were ever made and no apology about being late was ever given. The staff were not particularly helpful and the seat pitch size is smaller than that of Ryanair. On both flights were flew in the night (one flight was from 11.35pm - landing at 5.15am) and they left the full lights on the whole time and kept making announcements about duty free and food even though everyone was trying to get a blink of sleep. Getting to/from Sabiha airport is also a nightmare especially during heavy traffic periods. Do yourself a favour and fly either Turkish Airlines or someone else into Ataturk airport. You'll save yourself a lot of stress.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Pegasus Airlines customer review

(Italy)

I flew from Bologna to Istanbul 2 late. I returned from Antalya to Istanbul 1.5 hours late and lost the flight back from Istanbul to Bologna. The company brought us to a hotel for the night at 2am and the day after we took off at 1.30 pm (scheduled time 12.00 am). The staff didn't speak English only one person and not very well. Awful!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Pegasus Airlines customer review

(United Kingdom)

I flew from London Stansted - Sabiha Gokcen - Ercan airport. Flight was on time found the cabin crew were quite helpful when I struggled to put my hand luggage in the overhead compartment and take off and landings were all very smooth. I did find the planes very small however you get what you pay for and I found the journey to be sufficient enough for a short haul flight. I brought my own food onto the plane but ordered drinks from the cabin crew and they were more than happy to serve. I found the plane to be very clean when I boarded it but it a shame about the leg room even for me and I am only a 5'2. On return from Ercan the flight was delayed however we did not have to wait long. I ordered food on the plane this time and found it quite enjoyable and the flight was smooth with no turbulence. I was sadly seated next to a very disruptive passenger who was quite rude to the cabin crew but they handled him well and luckily he fell asleep for the rest of the journey! As a new passenger who has never flown with this airline before I was surprised by how good the service was and would fly with them again. Apart from the leg room and size of the planes I found my journey with Pegasus Airlines a good one and would recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes