Pegasus Airlines

I flew one way STN to TLV changing at SAW. Flight was a bit late but plenty of time for connection and got to destination on time. Minimal interaction with anybody on the plane. Even though it was a night flight the lights stayed on and the heating put on max/vents closed. Was this to sell us stuff? I managed to sleep and didn't really need anything from cabin crew. Complete lack of free water or internet at SAW airport though - prepare to survive a changeover without these or dig into your pockets to pay for that which should be free. There are electricity sockets though here and there and whiskey isn't too expensive. All in all fair enough for what I paid.

I flew from SAW via AMS to LHR on 5/9/14. When I arrived at Heathrow I didn't have my baggage delivered. when I went to the enquiries I was asked for my baggage barcode stickers which was given to me in Istanbul SAW. The assistant told me that my baggage code says Stuttgart Germany. Only just now 07/09/14/ did I get my baggage delivered. It was a KLM ticket but Pegasus flight. I don't believe they know the meaning of customer service to provide one. For the life of me I do not understand how unprofessional some of the staff and managers at Pegasus Airlines can be. They don't speak English very well they all work like they've been forced or under duress. The flight was very uncomfortable with no leg room and I am only 164cm in height. The food prices are overpriced basic and tasteless. Never again.

Pegaus Airlines should be avoided if possible. Myself and two of my friends recent flights from Stansted and from Zurich were delayed by over 1 hour their ongoing Pegasus Turkey domestic flights to Balikesir/Edremit by more than 2 hours. Pegasus still managed not to deliver the suitcases at destination. Today's Pegasus flight from EDO to SAW has been delayed by over 2 hours - and my friends luggage again did not arrive at Zurich. Pegasus seems to operate above their capacity their ground staff are left without information for the passenger and their infantile inflight communication speaks for itself. Choose Turkish Airlines or reputable airlines such as BA for your travel to Turkey even if this means transfering from Ataturk Airport to Sabiha Gokcen Airport. Your time lost due to this transfer will be more than compensated by the flight delays of Pegasus.

August 2014 Flew Pegasus Bucharest Otopeni-Istanbul Istanbul-Berlin Schönefeld. The flight from Romania was late boarding by 30 minutes no explanation given apart from a muttered comment in bad English about "air control". We then had to wait on a hot plane for about 40 minutes before we were allowed to take off. Plane very modern. Upon arrival at Istanbul Gokcen I could see the chaos for people waiting for connections about 200 people with no information from Pegasus. Flight from Istanbul to Berlin boarded on time rude employee snatched passport and boarding pass away. Then sat on hot tarmac for 70 minutes due to again "air control" or what the captain said in a garbled message. Had to wait over 30 minutes at baggage reclaim at Schönefeld. Overall a very bad experience a very unprofessional airline. The safety video on board is in Turkish with English subtitles and is performed by children.

Flew back to the UK with Pegasus yesterday. Not a good experience! I had flown into Istanbul with Turkish Airlines early in the morning (an on time and comfortable experience) had twelve hours to spend in Istanbul and was to fly with Pegasus at 9pm. I didn't check-in exactly two hours before departure hoping the line would have diminished somewhat. To my horror I encountered 100s and 100s of people all queuing together for all Pegasus flights. If I had waited in the queue my plane would have left long before I had got to its head. However one of the staff members very kindly let me go to the front. Having got through immigration and security I managed to arrive on time at the departure gate. However there we were all kept waiting and did not even begin to board until after 9.00pm. By the time everyone was on board - presumably quite a lot of the passengers had got stuck in the check-in queue - we had missed our slot and finally took off 45 minutes late. One of the staff on board who was otherwise helpful - I had been tricked when buying my ticket on-line into paying for a seat allocation a seat which had already been given to someone else who had flown from Cyprus. However he gave me an exit seat with much more leg room so I was actually comfortable - indicated it was because the plane had arrived late from Cyprus which a passenger subsequently told me was not the case at all. Pegasus is supposed to be a no frills cheap airline but as this was Sep 2nd I had paid a lot for my ticket. The plane was full of children many kept waiting on board and by the time we finally took off screaming loudly. During the flight we did not make up the lost time and then the luggage took nearly an hour to appear so I caught the last bus home by the skin of my teeth. Altogether a very stressful and unpleasant experience. Pegasus clearly needs to do something about their check-in procedures and not cut costs there. If we think Ryanair is bad in the UK Pegasus has thought up a few tricks that even Ryanair hasn't thought to include yet!

I flew Pegasus from London Stanstead to Tehran on 27 August 2013. According to the Pegasus web page each passenger is permitted one item of carry-on baggage measuring 20 cm x 40 cm x 55 cm and weighing a maximum of 8 kg. One laptop computer is also allowed to be carried on board without subjected to extra cost. At the time of check in I was asked to show and even weight these items with no objection to carry them to the aircraft. However at the time of boarding I was asked to pay £40 to get on board. Later on I realized that they have done the same to a few other fellow passengers. This way of forcing passengers to pay extra money and at the last minute is clearly cheating.

I made a multipoint flight with Pegasus Dubai - Istanbul - Cologne - Istanbul - Bodrum/Milas - Istanbul - Dubai and was honestly satisfied. You get what you book. Regular seat didn't book food and had my own sandwich on my flight back I bought a steak menu on board which was fine. Flight attendants where professional not to friendly but also not upsetting.

I flew a few days ago back from Ercan airport in Cyprus. I found the flight to be quite smooth until we reached London when we hit a bad spot of turbulence. The crew were quite helpful in helping some of those suffering from anxiety. As a nervous flyer myself I appreciated this. The leg room was a bit of a let down especially for those like my husband who complained of feeling a bit cramped. We ordered some food on the plane and I was pleasantly surprised. The airplane was very clean when I boarded and I wad greeted with smiles from the cabin crew. I found the captain very informative. Overall I found my experience to be quite enjoyable even though the planes were quite small.

SAW-ASR 28 June Flight 166 and DNZ-SAW 2 July. Travelled internally in Turkey. All flights left on time. Excellent 737 aircraft and 320 Airbus comfortable for short flights. I recommend it and the price averaged $40 per trip.

7 Jul 2014 Aberdeen - Dalaman. Return 21 Jul 2014 Dalaman - Aberdeen. My 3 members family flew from Dalaman - Aberdeen. I arrived at the check-in desk only 30 mins before my flight due to a shuttle transfer mistake. The check-in desk was closed after talking to the check-in staff a few calls with security and the Pegasus captain I was checked in with 3 suitcases fast tracked through passport control security checks and boarded the plane 5 mins before take off. Check in Staff were not so friendly (no smiley faces) but very efficient. When I arrived at Aberdeen Airport I predicted that our luggage/cases would not make it until the next flight. What a surprise when we found our 3 cases were within the first 10 cases.