Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 325 reviews
4/10
2 star Skytrax Rating
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9/10

Pegasus Airlines customer review

(United Kingdom)

We flew via Istanbul to North Cyprus on 24 March 2012 returning a week later. The aircraft on both legs of the journey were immaculate seating was good and the service professional and efficient. I will be travelling with this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(United Kingdom)

We flew to Istanbul. Online check-in and boarding smooth. The flight however was terrible. On most night flights they serve drinks and food and dim the lights so passengers can rest. Not on Pegasus! They kept the lights on the whole flight and the crew kept going up and down the aisle selling products! The return was the same story!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Pegasus Airlines customer review

(Netherlands)

Düsseldorf-Istanbul Sabiha Gokcen return on Boeing 737-800. New clean planes on-time departures and arrivals friendly staff. Very cramped seating arrangements. Food and drinks overpriced. No inflight entertainment only flight status information. All in all good value for money if you don't mind being folded up for 3 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United States)

Ankara-Izmir. Flights were cheap overall the service was excellent for a low cost carrier. Plane took off and landed on time. Clean planes and for once a happy flight-crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Pegasus Airlines customer review

(United Kingdom)

London Stansted-Istanbul S Gokcen Istanbul S Gokcen-Tbilisi return. No complaints at all in fact three of the four flights left on time and arrived on time - the fourth was delayed because of heavy and sudden overnight snow at Tbilisi airport. The rows of seating a little more cramped than I am used to but not intolerably so. The food (paid for - and bookable in advance via their website at a discount) was surprisingly high quality. Really rather good in all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(United Kingdom)

There are always snags but as a first time traveller with Pegasus it was extremely good vale for the money. Booking efficient. Aircraft new clean. Flight times spot on. Food a little costly but good. Check-in efficient and cabin staff friendly. Flight time from Stansted to Arcan Cyprus is only 5 hrs including a 50 min stop at Istanbul. Hold luggage limit 20k. Pegasus should impose a restriction on cabin luggage the huge amounts of 'hand' baggage taken by some was absolutely ridiculous.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Pegasus Airlines customer review

(United Kingdom)

Clean aircraft friendly staff flight was on time. However the food was well overpriced (£4 for a chocolate bar) and seating arrangements were cramped leaving you feeling like you are sitting on the person in front of you - how they expected us to fit down onto a brace position in a emergency I do not know. All in all I would say you pay for what you get.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Pegasus Airlines customer review

(Switzerland)

ZRH-BEY via SAW return. ZRH-SAW delayed 1 hour due to late arrival of incoming flight. B737-800 clean and boarding efficient on all sectors. Very good value for money 3 out of 4 sectors on time. SAW airport new and comfortable for 2 hour transit.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Pegasus Airlines customer review

(United Kingdom)

London to Tbilisi to Zurich. Cheap fare is the only reason you would choose to fly with Pegasus but if Tbilisi or Beirut is your final destination I would choose similarly priced Air Baltic via Riga any day. Avoid at all costs a long layover at SAW as mentioned in earlier review! I've vowed never to fly Pegasus again and even found myself claiming Ryanair is better. I always sit on the back row - on 2 sectors TBS-SAW and SAW-ZRH someone was smoking onboard and crew didn't bother - both times turned a blind eye? Passengers up and about while the plane was still on the runway in Tbilisi and again in Istanbul on return - again crew didn't bother. All in all pretty chaotic. What they do seem to get right is the friendliness of the cabin crew - chatty and generally helpful. Onboard food ok (avoid hot breakfast) and by booking them ahead you get served first and it works out much cheaper. On all 4 sectors there was a problem with paying for my drinks with a credit card but eventually they somehow managed it - otherwise my flight on Christmas Day would be pretty gloomy. Great onboard tv's with aircraft location which you don't usually get on a budget airline. Safety demo featuring children whilst fun means that no one bothers watching it after first 30 seconds (probably doesn't help no crew are present in the aisle either when it's running). Last sector SAW to ZRH was operated by Tailwind Airlines in old 737-400.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Pegasus Airlines customer review

(United States)

Kayseri - Istanbul SAW. Kayseri check-in was a nightmare compared to outbound THY flight. There will be Turkish families arguing with agents over the weight of baggage! I had paid a nominal 8TL to reserve front aisle and middle seat on web site but were offered exit rows at check in. I had also purchased additional baggage kgs from the web site knowing 20k wouldn't be enough and was still over. Agent spoke good English and was very friendly despite the chaos around her and let my baggage and my companion's overweight baggage go on without additional charge. My two carry ons were not an issue despite policy. Kayseri airport is bleak and has only one restaurant with very limited selection. Grab a doner in town before you head out. Boarding was chaotic for this full flight but flight departed on time. FAs where professional and went through the entire safety in both Turkish and English. Drinks were offered and food for purchase. Plane was new and clean with nice in-flight magazine. Exit row space was no bigger than regular rows. Should have kept my seats up front. Flight is quick and Istanbul SAW new and modern. Baggage wait was not bad. Bus service to Taksim Sq. (45 min) is easy departing every 1/2 hour for only 12 TL. Price for Pegasus flight was only $45 US a great deal vs. THY's $70. However for only $25 more check-in with THY would have been a breeze (as I gazed over at the agents just waiting for a passenger) the plane would have been empty and I would have had a hot meal for free 23k baggage allowance plus Star Alliance miles. You decide when flying domestic Turkey. Overall I would fly Pegasus again.
Seat TypeEconomy Class
Value For Money 12345
yes