Pegasus Airlines

Recently flew to Munich from Tel-Aviv and back. It was a short flight but pleasant and enjoyable. The staff on board were polite and helpful. Although it was a short flight it was better then most regular airlines I have flown with. I will certainly fly with Pegasus again.

No magazine, no film, very hectic staff. I have 3 children between 6 and 11. We got on the plane at 17.50 and got off the plane at 23.45. There was no food left to feed my children. We called the cabin crew twice and asked them if we could order food for the little ones, they kept saying that the trolley would get to us. By the time the trolley did get to us it was 21.20 and they told us that all hot food and sandwiches had run out. When I suggested that the elderly and children should be made priority I was given a look that told me that they really couldn't care less.

Currently sat on the tarmac at Gatwick an hour and 15 mins after departure time, having boarded on time and pushed back an hour ago. Delay apparently due to air traffic issues however most other flights seem to only have slight delays, not impressed so far.

Flight was delayed in Madrid and again in Istanbul. Flight was hot and stuffy. Seats were small and leg space very narrow. Prices of food items are ridiculous. Paid 2€ for a 180ml milo drink and 2.50€ for a small packet peanuts.

The flight was delayed for 10 hours in London, nobody to ask for information. Passengers were left without any information whatsoever. Arriving to Istanbul again same scenario, nobody to assist from Pegasus. After a long wait finally ground crew showed up and called up Pegasus to book hotels for transit passengers. Final flight to Dubai was 35 minutes delayed again and my pre-ordered meal was not available with very unprofessional cabin crew. Rubbish system and I will never fly with this airline again.

This airline is not reliable at all. They cancelled my original flight 8 hours before departure. I resheduled my flight and the new one was delayed for an hour. They sell tea/water/coffee for extremely expensive prices, they charge customers to use the call center. Terrible customer service, narrow seats, the worst airline that I have traveled with.

Flew twice in a day with this airline. Both times they had a 2 hour delay. No refreshments or anything during the flight, but a lot of commercials (instead of flight information). I will never fly with this airline again.

Good flight - paid more to select seats ensuring we got the seats we wanted. I got my bags checked in fine all the way to the end destination despite being on a 15 hour transit. Check in crew were not picky over slight overweight of check in bags when they saw that we didn't use full hand carry weight (just a small bag each weighing less than 1kg) so that was good as I didn't want to lug a heavy bag around during transit. Would fly with them again.

First and last time I'll fly with this airline, cabin crew very unfriendly and unenthusiastic. On a flight of 4hrs20 mins the crew served refreshments twice, however on the second occasion only actually served half the passengers - unfortunately I was one they didn't serve! I asked if I could please have a drink and was given quite a stern no. I could understand if they had been busy with food - however they were not, they spent most of their time behind their curtain at the back of the plane.

First time I have flown with them and probably the last. I travelled with my wife and toddler. We thought it would be best if we boarded the plane empty handed so put our hand luggage with our check in bags. At the counter, we were 25kg under our allowance but they did not allow hand luggage weight to be added to check in bags so we were 0.6kg over our limit. They already had a counter set up next to our check in desk and insisted we pay £11 or remove something. I had to open up the bag and pull another pair of trousers and a tshirt on! This was on front of all others waiting to check in. In the aeroplane, the seats lacked leg room, very uncomfortable. The cabin crew were miserable.