Pegasus Airlines

Because of the very long queue in front of the 12 international Check-in counters of Pegasus Airlines we missed our Flight out from Istanbul to Zürich, Switzerland. 9 out of 12 counters at the check-in were opened and the personal does hardly neither speak nor understand English. 20 minutes before take-off of our flight we were allowed to bypass the queue and do the check-in, but it was too late already, because we also have to pass the passport control, which was another long queue. Running to the gate and arriving at 11:09 the ladies from Pegasus Airlines looked scared and irritated when we arrived. The flight was scheduled for take off at 11:10, but we could not get on. Back to the passport control not allowed to "re-enter" the country and no offices or counters from any Airlines in that area, we had to wait till an employee of some airline passed by. After another hour the paperwork for invalidating our exit stamps was done. in the meantime there were several groups of passengers missed their flights (from Turkish Airline). Next we had to go to the ticket counter and buy our tickets for the flight back. The earliest was next day, meaning we also had to stay overnight in a hotel. One Pegasus employee was very competent and helped us to get some information. Next we had to pick up our luggage, which was in the area of the international arrivals - you can only get in when the doors open. No luck with the luggage, even we were picked up by an employee from Pegasus Airlines and we waited at the lost and found counter. My fiance and me went back to get the tickets, because we were told that our tickets are reissued for the same flight next day. While in another long queue at the tickets counter, people were fighting and yelling at Pegasus Airlines employees. After several attempts we were able to get the tickets, but the hotel we had to pay out of our own pockets. At 1800 we went back to the Airport Arrival and after long discussions we could go to the lost and found counter from Pegasus Airline and the luggage from my fiance was there - mine made it onto the airplane and was already in Zurich. Next morning we arrive 3 hours before our flight at the airport at the international Check-in counters and this time it was even worse, the queue was much much longer. But because of our experience from the previous day and only 2 hours because of the first flight to Istanbul SAW we actually made it back. Flying cheap can become expensive. If I fly again with a cheap airline then I will only have a small luggage, so no need to check in. Disorganized and overwhelmed staff in the queue area of the international Check in counter, not all counters were opened, Pegasus Airlines staff neither understanding nor speaking English.

If you expect warm friendly service this is not the airline for you. I mean not even a smile in the 2 flights I took. I saw a boarding passenger asking a flight attendant to point out where he was seating and she just gave him a dirty look. Overall the flights were ok, 30 min delay on both flight which seems to be the norm. I guess they manage to get you from A to B without any kind of style. Nothing compared to TK.

I had four flights booked on Pegasus for business and vacation. and the four of these flights were delayed - not few minutes, at least an hour or hour and a half. Pegasus Airlines made me miss business meeting, lose a car rental booking, miss catching up with friends and made the whole trip stressfull. I spent more than 15 hours waiting in airports or airplanes. They don't communicate right, they say 30 min delay and you end up waiting 90 minutes.

Incompetence is the main theme here. Plenty of wasted time with employees just staring at your documents with no clue of what should be done. A family of 5 got divided across the cabin with a 6 year old allocated a seat by himself. The cabin crew blamed the ground crew and asked the father to manage with the rest of the passengers because they were busy taking orders for the meals. Once you shift into the cabin, red eyed flight crew were aggressive and had zero tolerance towards even children closing their window shutters. We understand we paid less for our seats but we never expected such rude treatment.

The staff were not very welcoming, ignoring the passengers boarding and no goodbye as you left the plane (even when you made an effort to say thank you to them). There was no inflight film or radio during the flight, I had two children with me, flying to Turkey (4 hours), and had to try and keep them occupied the entire flight. I was not the only one in this predicament that day, there were lots of families with young children flying.

Quite a nightmare trying to get from Tel Aviv to London via Istanbul with Pegasus. Our initial flight was delayed by almost 3 hours, with staff at the gate nonchalantly doing goodness-knows-what on their phones, responding to questions without the slightest hint of regret that the plane hasn't arrived, and the screen not updated with new information, with passengers strewn on the floor napping or waiting impatiently. When my boyfriend and I got onto the plane, we had to wait for more than an hour before it started moving. One muffled announcement in incomprehensible English early on about bad air traffic in Istanbul and that was it, no further updates for the rest of the wait. Zero flight attendants walking in the aisle (some sitting in passenger seats not doing anything), no courtesy of offering the basic need of water during the wait. (Of course you had to buy it off the menu later on in the flight, they won't even give you basic drinking tap water for free). When passengers went up to the Head Attendant during the wait to find out what's going on, he made sure to shut the curtain and hide behind it after every conversation, like an ostrich with its head in the sand. As the flight took off, we asked a stewardess about the estimated time of arrival. She held up a finger to indicate 'wait', brisk-walked off, and we never saw her again. Of course when we finally got to Istanbul we'd missed our flight. What was initially a comfortable 2.5 hour layover turned into a 30 minute miss. We were told by someone at the transfer desk that we will be put in a hotel for the night and put on the same flight in 24 hours. After getting out of passport control, leaving my boyfriend no choice but to purchase a visa for Turkey, we went to the Pegasus desk where staff were being bombarded with questions, and I felt a little sympathy for them. After explaining what happened, a woman helped us to get on a flight for the next morning, an earlier flight than we were told, which was good. Staff yelled names of people and gave instructions in Turkish but not English, but eventually we followed a woman to a coach which took us (after another long wait) to a very nice hotel, where we were served sandwiches that night and had a buffet breakfast in the morning. The following morning the coach to the airport was 20 minutes late, and the queues for check-in in the airport were unbelievable, Pegasus counters looked like a marketplace compared to quiet Turkish airlines ones nearby. My boyfriend and I thought we were going to miss the flight AGAIN, but after queueing for about an hour, we did make it to board the flight, which was 20 minutes late. I am going to try to avoid Pegasus at all costs within my means. The hotel and its staff were a great redeeming factor, the staff who helped us at the airport in Istanbul got the job done, but everything else was awful.

Terrible! 3 hours delay before they let us get on the plane. When we asked for food or water the staff said they don't have any, but then they said we can buy some that we can see in the brochure. When we asked for it they said they're not letting anyone buy food or drinks.

Ercan to London Stansted via Istanbul Sabiha Gokcen. Pegasus ground staff at Ercan were helpful. My return flight was a morning flight, we were greeted politely by the cabin crew, they assisted me to put my hand luggage in the overhead bins. The flights were comfortable and both take offs from Ercan and Sabiha Gokcen and landings in Sabiha Gokcen and in Stansted went smoothly that my toddler slept through them. The safety video was quite cute with the superheroes. The negative thing I can think of is that some of the cabin crew are a bit difficult to understand. I had to ask my husband who speaks fluent Turkish to translate some of the things they said when they spoke the announcement in Turkish after the English. Apart from that there is really nothing else to fault with the airline. I see a lot of reviews complaining about leg room, plane size, if you want high service then spend more money on an airline who can cater for all your needs.

My journey began from London Stansted to Kayseri via Istanbul (SAW). Everything was going as planned until my flight departed 1.5 hours late. I was slightly concerned about this as I had another flight to catch from Istanbul to Kayseri later on that night. Having landed at Istanbul (SAW) one hour before my next flight I was worried about making it to my other flight, bearing in mind the gate closes earlier than the actual departure time. By the time I got off the plane and made my way toward passport check 20 mins had passed. I arrived at passport control to find a very long queue. I waited approximately 45 mins. By the time I had made my way into domestic departures, I checked the monitors to see that my flight was listed as "Gate Closed". I made my way to the Pegasus help / sales desk and explained my situation, the gentleman at the desk told me there was nothing that he could do and that my plane had landed 55 mins before my next scheduled flight, which apparently was more than enough time to make it to my other connecting flight. I purchased another ticket for 3 days later. I was guided towards the lost baggage area to pick up my baggage, which I had been told wouldn't have been put onto the plane as I did not show up to my flight. I was then given the news that my baggage had actually been put onto the flight to Kayseri.

We have just landed after a Pegasus flight from Istanbul to Dubai. On the way there the flight was delayed and nobody cares to tell you anything. The seats on the plane are terrible. On the way back from IST to DXB the flight was supposed to leave at 20:30. We got to the airport and time has changed to 21:00. Then on the screen appeared EDT 21:50 but nobody confirmed. Finally at 22:00 we are boarding. . At 23:00 we take off landing in Dubai at 4:15am. We have just left the airport at 5:30. No entertainment, careless crew. Being a low cost carrier does not mean that you don't care about the service that you are offering. Passengers are still paying money and to me the service offered it is not acceptable. Never again on Pegasus.