Norwegian

✅ Trip Verified | My flight was cancelled by this airline due to COVID. Their system automatically selected that I use cash points instead of a refund. Later to find out this airline cancelled all international flights to and from the US. I live in the US which make these points useless if I ever go to Europe. I tried to call them by phone; however, since they cancelled all their hubs within the US they closed down shop and its impossible to reach them directly. You can reach them by submitting a ticket but that is ineffective and they use their policy as a means of not paying you back for something out of your control. This company is terrible. All I wanted was either to get my money back or provide some sort of credit to a company within the US I could use but they do not look out for their customers.

✅ Trip Verified | In Iceland, Norwegian told me that I had not to see after my luggage in Oslo, but that it would be transported to the final destination. In Oslo, I learned that this information is wrong. So I had to fetch my luggage, and check it in again. I was among the first to get my luggage, still I was not able to make it in time to the check-in counter, but was 1 minute late and denied boarding. I had to wait until the evening to get another plane. This was a business trip, so it was tightly planned, and Norwegian scheduled the flights, but they miscalculated their own flights. I am not going to use Norwegian again if I can avoid it.

✅ Trip Verified | Norwegian Air sold me a ticket i May 2022 for a flight from the US to London, then cancelled it. They said they would give me points for a later flight, then months later they cancelled all flights from the US to Europe, making my points virtually useless unless I travelled to Europe to use them there. Contacting their customer support is very difficult in the US now, since they no longer operate here and the customer service line is international, which caused me to incur even more costs. They refused to refund me, extend my points, help me find a cheap way to Europe to use the points.

✅ Trip Verified | Both flights were with same B737-800, going to RVN was on time, on the return flight we had 40 minutes delay due to airport closure. Boarding was done with zone system; stuff were easy going not creating problems with passengers carrying larger carry-ons. In flight service on menu buy items. Overall very good for low cost airline. Ticket cost considerably lower than Finnair’s

Not Verified | As I started to read through these reviews I felt more and more angry as the same issues were happening with me. Had flights scheduled in October 2020 which got cancelled due to the pandemic. We were automatically given Cashpoints which we did not want. Now they no longer fly to/from the United States so I asked for a refund so I can actually use the tickets I purchased. I have now gotten their boiler plate email response twice, like others have attached photos of. This is ridiculous and their customer service is awful. Like others have said, they have stolen our money and have no plans for us to fly with them.

✅ Trip Verified | Flew Copenhagen – Stockholm 31/8-2021 on a Boeing 373. First time in life, that used Norwegian. Eventless flight, almost boring. However, this is an indirect indicator that everything functioned well. No stress in any process. Easy to book, pay and fly. Check-in easy and several options are given. Took less than a Minute at airport check-in counter to get my Boarding Pass. Generous hand-luggage allowance. No rigid luggage weighing and checks. Smooth boarding and dis-embarking via jet-bridge in both airports. Aircraft clean and staff alert, operational, and kind. Only half load. Departure early, and aircraft arrived 15 minutes ahead of scheduled time. Catering onboard was effective, though consumption is pricey. Announcements clear and timely. WiFi onboard working - apart from a single glitch. The ticket was inexpensive, less than 60 USD. Can’t fault anything, as good as it gets for LCCs, actually it felt like travelling with a fully recognised legacy carrier.

Not Verified | Flight was cancelled due to Coronavirus. After 9 months of being lied to over a promised cash refund, which they had stated would be paid to me, they filed all these transatlantic flights under a liquidation and offered 1% cash refunds on them. Utter frauds and liars on the numerous times I was in contact with them too. They led over 30,000 passengers on the same path, in the full knowledge they would not refund them and file for liquidation.

✅ Trip Verified | I had a flight cancelled during the pandemic and requested a refund and they gave me cash points instead. Now I have been informed they are no longer doing long haul flight. which now makes my cash points useless due to living in the US. Now they refuse to give refunds saying that I agreed when I was given the cash points I gave up the right to a refund. The fact is they turned my requested refund to cash points without my approval. Now I know why, they never intended for any of the US flights to be refunded based on what I am reading on other reviews.

✅ Trip Verified | Oslo to Trondheim. Amazing airline that I highly recommend. Low cost so follow their rules and everything will be fine. The best low cost airline with amazing staff.

Not Verified | This airline does not care about its customers. My family and I were supposed to take the flight from LAX to Barcelona in May of the Covid19 crisis of 2020. Even though our flight was cancelled by the airline we were not given a refund for our almost $2,000 worth of tickets. We were only provided "cash points" even though a refund was requested to be used on a future flight. Let me tell you, there are absolutely no flights scheduled from LAX to Barcelona for the foreseeable future. Do not book Norwegian Air!