"Chaotic airline"
R Irving (United Kingdom)
✅ Trip Verified | Chaotic airline. Don’t bother reserving and paying per seat, will be changed 2hrs from departure to accommodate someone else. Rudest reply ever by staff personnel.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Helsinki to Barcelona |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Norwegian Airline is a disgrace"
N Olsen (Denmark)
✅ Trip Verified | An Abysmal Experience: Norwegian Airline's Complete Failure, A Stain on Norway's Reputation. I pen this review as a disappointed customer and a warning siren to those considering Norwegian Airlines for their travel needs. My recent encounter with the airline was an absolute travesty that discredits the company and taints the name of a beautiful country like Norway. Let me start with the calamity in Copenhagen. We had reserved and paid for specific seats in row 2, considering the unique needs of my wheelchair-bound daughter and her helper. In a display of blatant greed and negligence, Norwegian had also sold these seats to someone else. This threw us into a maelstrom of confusion and inconvenience, forcing my daughter into an unsuitable seating arrangement far from her helper. While the ground staff eventually rectified this, it was only after an inordinate waste of our time and emotional energy. If you think that was a one-time failure, think again. On our return, we encountered a check-in agent who embodied incompetence, ignorance, and bigotry. The agent not only refused to honor our paid seat reservations and our paid seat reservations but accused us of being illiterate. Her behaviour was appalling, and she directed us to another counter in a transparent scheme to extract more money from us. A family member who had already paid for her luggage was treated even more poorly. She was told to pay again, showcasing an audacious level of corruption. Fellow passengers and even a colleague of this lamentable agent flagged her behaviour as inappropriate. Yet she persisted in her harassment, completely unaccountable for her actions. The absence of name badges among the ground staff raises a critical question: Is anonymity a tactic to escape the responsibility for such terrible service? Despite this circus of unprofessionalism on the ground, the in-flight crew performed admirably, serving as a stark contrast and the only saving grace. Their decency and competence only made the failures of their ground counterparts more glaring and unacceptable. So, let me be unequivocally clear: Norwegian Airline is a disgrace. Their predatory capitalism, lack of employee accountability, and complete disregard for customer dignity are shocking. If you have special needs or simply expect a baseline level of human decency, steer clear of this airline. The experience with Norwegian Airline has not only shattered our trust in the company but also cast a shadow over Norway’s global reputation for high social welfare and inclusivity standards. It's a slap in the face to the principles that Norway stands for, and for that, Norwegian Airline should be profoundly ashamed.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Morocco |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"customer service was deplorable"
Annamarie AraiLopez (United States)
Not Verified | While the flight itself was that of a budget airline and had expected annoyances (no complimentary water/drinks, plus candy bar wrappers on the floor when I arrived to my seat), my main complaint was that the company lost my luggage and their customer service throughout the process of trying to locate it was deplorable. My husband and I spent the first 3 days of our honeymoon calling Norwegian Air Baggage department, Norwegian Air general customer service, plus representatives both in Denmark and Italy where not once did a customer rep offer an apology, let alone claim they would do their best effort to try to locate our bag. We were constantly met with the answer, “I don’t know at this time where it is; it is not my job to locate it; the airline has 5 days to search for it but I can’t tell you more than that.” The lack of empathy was more than discouraging, it was a little alarming. We arrived off our flight to Rome on Friday and it wasn’t until Tuesday that only through an electronic search we discovered the bag had been in Rome all along, most likely because it had been unloaded improperly. Not once did the airline try and contact us via text or call to update us that 1) they were doing their best to locate it or 2) that it had been found. By then, we had left Rome. When we got to our next destination (Bologna) the electronic search for our claim notified us the bag would be arriving on a flight to Bologna. We called Norwegian and a rep assured us that we would get a text from a courier as the bag was on its way from Bologna airport to our hotel. Upon the day of our departure from Bologna to our next destination, the bag still hadn’t arrived. We called again where a representative said her colleague had been “incorrect” because there is no Norwegian Air representative at the Bologna airport to ensure the bag would be connected to a courier. Desperate that our bag wouldn’t be lost at the Bologna airport, we rearranged our travel plans and went to the Bologna airport only to discover the bag had never even arrived. It was most likely still in Rome. We updated the electronic claim to ask that they just send our bag home to our permanent address in the US. We ultimately traveled without this luggage for our entire honeymoon. I think it is strongly inadvisable to book through Norwegian Air. Their customer service throughout this whole fiasco was worse than anything I’ve ever experienced.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Rome |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"800 DKK for two bags of luggage and carry on"
E Carsen (Canada)
✅ Trip Verified | Website suggests booking baggage 4 hours prior to boarding. I attempted to do this on numerous occasions and told to contact my travel agent. When I did this, was told had to do it through airline, back and forth it went. Arrived at the airport and explained situation - charged 800 DKK for two bags of luggage and carry on (had to check in as was not able to register prior). Absolutely no flexibility unfortunately.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Dublin |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"exceptional flight attendants"
Francesco Romano (Sweden)
Not Verified | I would like to commend the airline for having exceptional flight attendants. In this instance we met an attendant who spent about 5-10 min towards the end of the flight. I was stricken by his friendliness and the amount of time he spent talking and entertaining my 3 year-old, 11 year-old, and wife. He was so friendly and showed so much interests in the kids it seemed unreal this level of service was possible on any airline. His attitude and availability made hundreds of other attendants I’ve had in my life pale. He was just on another level of customer service with his smile and savoir-faire
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Stockholm to Athens |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Friendly service"
1 reviews Davy Adams (Australia)
✅ Trip Verified | Left on time and arrived early which was a pleasant surprise. Friendly service. The seats seemed a little on the hard side but that could just have been me.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Barcelona to Copenhagen |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"they refused to provide a refund"
Rob Drinkall (Denmark)
✅ Trip Verified | The complaint concerns the booking system with Norwegian Airlines. The issue is the option for baggage in the hold. It must be noted we are fully familiar with modern on-line booking systems and e-tickets. At no point did we order 2 suitcases for the hold. We contacted customer service and they refused to provide a refund and informed us those were the rules. This equated to an additional €50 on top of our flight cost with no possible recourse. I wonder if hackers have manipulated their booking system to help jack-up company revenues. On this basis I would recommend people to be very careful when booking with Norwegian and take note that sometimes "Possession is 9 tenths of the Law".
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manchester to Copenhagen |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Easy and comfortable"
Hildur Haarde (Iceland)
Not Verified | Had a lovely experience flying with Norwegian. I checked in through their app and obtained all boarding passes for me and my family. Check-in at the airport was extremely smooth and efficient - boarding the same. Extremely fast and efficient. I was travelling with my 3 year old son and the check-in agent went out of her way to ask if we would like to board first with our stroller. Super friendly gate staff and cabin crew. We were greeted with smiles everywhere and super welcoming attitude. I will absolutely fly again with Norwegian. Easy and comfortable.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Haugesund via Reykjavik |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"website is difficult to use"
L Carjano (United Kingdom)
✅ Trip Verified | One of the worst airlines I have used. The website is difficult to use and I had issue to obtain my boarding pass. I went to the airport and even the staff didn't know what was going on and how to sort it. They had to call a superior staff to sort my boarding pass problem. I tried by phone and chat. It seems when people comment about the problem they had with them they block. I wouldn't recommend it at all
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Stockholm to Gatwick |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"often delayed at least 1h"
Jolanta Kazmierczak (Denmark)
Not Verified | Evening flights between KRK and CPH are often delayed at least 1h just because the plane did not make it on time from the previous route. Poor logistics of the company move the landing time of the delayed flights to e.g. 2 AM, which causes sleep deprivation of the traveller and greatly increases the cost of the trip as often the only option to get home at this hour is to take a taxi.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Krakow to Copenhagen |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |