✅ Trip Verified
| Las Vegas to Gatwick. After purchasing my tickets to Gatwick for my daughter’s college graduation, I received an e-mail from Norwegian Airlines to place a bid to be upgraded to Premium seating. As this is almost a ten hour flight, I thought why not?! The bidding was confusing. I thought I was bidding $50, but actually they added $50 to the original cost of my ticket and added that sum to my original ticket. This made my ticket for one-way over $750. It stated on my bid that I had up to 36 hours from the departure of my flight to opt out for this. Well, it was over 48 hours until departure, so I felt I was in the clear! The first person I spoke to on the phone continues to put me on hold as he pretended to speak to his supervisor. Not understanding what the complication was, I was becoming frustrated. I had my itinerary, I wanted my original seat of 14J. After spending a substantial amount of time on the phone with him, he kept telling me this wasn’t easy to do. Then, he hung up. I had to call back and start all over again. He finally said he would give me my original seat and would send me updated documentation. Which he never did. When I went to the airport, the ticket agent gave me my boarding pass of 14J, with no reference to Premium seats. On the flight back, I was confronted by a gate agent who looked at my ticket. Seeing it was a bargain fare, she asked me to weigh my carry-on luggage. She said it was 3kg over. I was forced to take breakable out of my bag. I had to pay $90 for 3kg. When I arrived home, they processed the extra $395 for a seat and service I never received. I disputed the charge with my credit card company only to be told by Norwegian that the fee was justified.