"very stressful and unpleasant"
Richard Wales (United Kingdom)
✅ Trip Verified | We travelled on #Norwegian.com from Edinburgh to Tromso via Oslo on 12th December 2024. The flight from Edinburgh, DY1641 was due to depart at 13:05. It was significantly delayed and as a result, our connecting flight to Tromso (DY328) took off from Oslo before our plane from Edinburgh had arrived. We were put on the next available flight to Tromso, DY382, which was also delayed. We eventually arrived in Tromso around 22:30. On arrival in Tromso, we learned that Norwegian had not put Mums’ wheelchair on the flight. While we were stuck in Oslo for 4 hours I had specifically checked with the Norwegian desk and was ensured that Mums’ chair would definitely on the plane! Mum cannot walk and we were abandoned at Tromso airport without her wheelchair! A report was filed at Tromso airport. I have also contacted Norwegian. They haven’t responded. We were only allowed to use the airport wheelchair to get my mother to a taxi. They would not let us take the airport wheelchair to use until her own chair was returned to us. This meant that my wife and I had to physically carry my mum from the taxi into our accommodation. We did not arrive at our accommodation until just after midnight. My Mum was physically exhausted and very poorly. and we were unable to leave our accommodation until the following afternoon when Mums’ wheelchair was finally delivered to us. We only had 4 nights/3 days in Tromso and Norwegian effectively robbed us of our first evening and most of the next day. Unfortunately, our troubles with Norwegian did not end there. Our return flight on the 16th was scheduled to depart Tromso at 08:15, but was also delayed. The plane did not take off until 12:22. Because of this delay, our flight from Oslo to Edinburgh also left without us and we were forced to spend the night in Oslo. Norwegian did provide a hotel and meals, but my wife and I were both due back at work on Tuesday 17th and had to make numerous phone calls to rearrange meetings. We were both also forced to take an additional day of holiday, which is deducted from our allowance for next year. We also had to pay an additional penalty amount to cover our extended parking at Edinburgh airport. Delays happen, but long delays on every flight leading to missed connections is very bad service and to misplace a terminally ill passengers’ wheelchair, effectively imprisoning them in their room for a significant part of their holiday is inexcusable. This was supposed to have been a relaxing dream-come-true holiday for my Mum, but Norwegians’ negligence made it very stressful and unpleasant.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Tromso via Oslo |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"provided no guarantee of a refund"
E Parsaki (Finland)
✅ Trip Verified | I booked a flight with Norwegian to travel on the 22nd of December, but it was canceled last minute, completely ruining my travel plans. Instead of rerouting me on the next available flight as required by EU Regulation 261/2004, they only offered a flight on the 24th with Norwegian, too late to spend Christmas as planned. To make matters worse, they refused to book me on another airline, despite it being their legal obligation. I was forced to pay €380 for a new one-way ticket, a significant and unreasonable expense, especially at such short notice. Adding to the stress, they provided no guarantee of a refund. Avoid them if you value your time, money, and peace of mind!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Helsinki to Geneva via Oslo |
Date Flown | December 2024 |
Value For Money | 12345 |
Recommended | no |
"I didn't want cash points"
Emily Foster (United States)
✅ Trip Verified | Norwegian issued customers "cash points" for their flights cancelled in 2020 due to COVID 19. This was non-negotiable and I was unable to receive a proper refund. On top of this, these "cash points" had an expiration date. And then it was announced Norwegian was no longer flying cross Atlantic (I live in the US and my cash points were equivalent to a $600 trip from NYC to Paris). It's difficult to get to Europe, let alone then have to book $600 worth of small flights between cities. I would have had to spend another $1,000 just to get over the Atlantic (since flights have gone up in price since 2020). I asked for a refund multiple times and their customer service either ignored me or told me to use my cash points. I didn't want cash points, I never agreed to these. I would never book through them or recommend them to anyone. Worst customer service I've ever dealt with!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Barcelona to New York |
Date Flown | September 2020 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Nothing really wrong"
80 reviews Richard Laycock (United Kingdom)
✅ Trip Verified | Nothing really wrong with the flight at all. It left on time and the crew seemed to be friendly enough. I was seated in 1E. I felt like the seat was quite snug, I would have preferred a non rigid seat.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Oslo |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“price does not allow for much complaints”
Anders Pedersen (Denmark)
✅ Trip Verified | Oslo-Copenhagen 19th Aug. 2024 on a B738. Oslo Airport is shamelessly very pricey. Timely, arrived 20 minutes prior to schedule, smooth flight. Easy, superfast check-in in Oslo. Granted nice, soft, roomy seats and a full row of 3; loads of space. Flight only half full. Catering onboard good, though only at hefty costs. Ticket inexpensive. No IFE, WiFi, or frills. But, no complaints, the price does not allow for much complaints. Boarding/deboarding very quick through jet-bridges. Aircraft and FAs were somehow aged, but all worked effectively.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Oslo to Copenhagen |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"spacious, well bolstered seats"
Anders Pedersen (Denmark)
✅ Trip Verified | Porto-Oslo 16th Aug. 2024 on a B737. Ticket purchased on DYs homepage. Check-In online not possible on computer, but need mobile app. No extra costs having BPs printed out in the airport. Large hand-luggage were accepted; regulations appear strict, but are not enforced in any aggressive way. Airport crowded and incredibly hot in sunny afternoons. Boarding in groups is a nuisance as the groups get amalgamated into a large, cramped pool before final boarding. Those passengers called last upon for boarding de facto became the first to board. Onboard, spacious, well bolstered seats, better than for most other airlines, yes! Direct flight, almost took 4 hours. I got a prepaid hot meal served, which was nice and tasty. Full flight. A significant boarding delay of 1 hour created congestion at gate and caused late arrival of more than one hour. No IFE, but WiFi worked.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Porto to Oslo |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I had plenty of leg room"
80 reviews Richard Laycock (United Kingdom)
✅ Trip Verified | I was given seat 1E right at the very front off the plane, which mean boarding and de boarding was extremely smooth. It was a short hop of 1 hour 20 minutes, nothing to complain about. The seat itself was a bit tight, but I had plenty of leg room.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Oslo |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"changed our seats all the way to the back"
Susanna Papyan (Netherlands)
✅ Trip Verified | We checked in we had our seats when we were about to board they just changed our seats all the way to the back of the plane. While we had group A tickets. We didn’t get explanation or apology. They were not even looking at us when we were asking them the reason. Horrible service! Also customer service is very unfriendly and not helpful. I would really advise to skip this airline if you can!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Oslo |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"close to perfection on all aspects"
Anders Pedersen (Denmark)
✅ Trip Verified | Copenhagen-Porto 13th Aug. 2024 on a B737 Max 8. 3 hours flight. 1 way ticket for 70 euro was a steal: I got a flight close to perfection on all aspects; Norwegian appears to be growing out of the LCC class and is merely a legacy carrier, except for catering charges. Ticket purchase and online check-in worked well. Cannot check in on homepage but is deferred to their mobile app. In CPH airport, I inquired them at check-in desk to possibly reassign my seat to an exit row; they eventually gave me the entire exit row, in which I could dance, study, and sleep. I was not entitled to this at all; the seat could have costed me the same as the ticket. Spacious, clean aircraft, nice FAs, and good catering offered frequently. Multilingual staff, representing all Nordic countries. Generous carry-on luggage’s accepted without comments. No IFE onboard. Electricity outlets not working. Full flight. On time.
Aircraft | B737 Max 8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Porto |
Date Flown | August 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew was friendly and professional"
D Sheane (Italy)
✅ Trip Verified | Boarding was delayed by around 30 minutes but then we waited on the tarmac for around 15 minutes. The crew was friendly and professional but it was very hot inside the cabin. The cabin was uncomfortably hot during much of the flight with random and very short boosts of very cold air that was circulating thrice or four times during the journey. The pre ordered vegetarian meal was ok but it was kept in the heater for too long. The meal didn't come with a drink which is strange especially seeing no free water is distributed. The duty free announcement of four perfumes/after shaves on sale were difficult to decipher. The crew announced WiFi was not available on this flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Gatwick to Stockholm |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |