Norwegian

OSL-CPH return. Ticket would have been quite expensive on this trip but fortunately I had enough bonus points to get a free ticket. Either way SAS` tickets were twice as expensive so no choice really. Used the self check-in machine on both OSL and CPH and had checked in and gone through security in no time. On the flight down to Copenhagen we flew on a new 737-800 which was spotless. Cabin crew was nice and friendly. The flight back was not so positive - a 20 minutes delay. Our plane was an older 737-300 and it showed signs of age. However the seats were new comfortable leather seats - not as clean either. The crew explained that they had chosen to try to have a short turn-around as possible and I guess that makes sense. Crew not as pleasant on this return flight but all in all it was a satisfactory experience and I almost always prefer Norwegian over SAS.

LGW-OSL-TOS-LGW. Greeting and assistance at LGW by two Norwegian employees was exemplary and set an excellent first impression. Regrettably this was not so at bag drop (contractor). Cabin crew on all flights ambivalent and unfriendly. Norwegians own ground staff at LGW and OSL stand out as being good representatives for their company. Shame it doesn't extend to cabin crew.

Dub-OSL. Normally I am happy with norwegian. This is not such a direct criticism of them but seeing as there is no way to add feedback or complaints to their website I hope they read this and act on it. Check in at Dublin was very poor. Sky handling partners had only one person to check in a whole flight (for at least 30 mins until someone else came and helped). This was very frustrating as there is no online check in you have no option but to stand in line and painfully watch the families and groups of travelers slowly check in. Flight was at least an hour delayed. Scheduled departure time 1220 actual 1345. Why do they lie to you at the gate and say expected time 1300 - totally unrealistic. As for the actual flight no travel updates from pilots along the way and not much of an apology for the delayed flight from FA's. As I said though this is the 1st time I have had anything negative to say. As for the previous comment about bags. I actually like the lenient approach to cabin baggage. This allows for me if I have a suitcase (which compared to Ryanair is very affordable especially if you wish to take 2 bags) to carry heavier items in the hold and clothes in a duffel bag on board!

OSL-AGP. Since they charge extra for checked luggage most passengers try to cram lots of carry-on in the overhead lockers. Bags that are way bigger than the limits given on our tickets. On arrival I found that my suitcase didn't arrive. How this is even possible on a non-stop flight is strange but Norwegians attitude to passengers with lost luggage is appalling. They do not answer their luggage enquiry line on weekend/holidays and their complaints department could only give me a number to their ground handling staff in Oslo. I've tried numerous times and waited on the phone for a very long time each time but got no reply. When calling back to Complaints to ask if they had any other suggestion the girl I spoke to got angry and slammed down her phone.

CPH-LGW-CPH same day. Obama in CPH and snowstorm in GB caused major delays in both directions. The inflight crew were friendly and efficient. Lunch provided on the flight over and drinks on return free of charge to compensate for delays. The problem with these new airlines (in comparison to established ones) is when something goes wrong - for example major delays - because there is no representation at the airports to advise passengers. Called the airline to provide this as feedback. "I know" was the reply by the agent. Why doesn't Norwegian do something about it then?