Norwegian

✅ Trip Verified | My disclaimer is that in my opinion, Norwegian continues to be the best low-cost carrier in Europe. Again, very pleasant experience; on time, smooth boarding, nice plane, friendly staff and all for a very affordable fare despite late booking.

Not Verified |   Forgot to perform an online check-in >180min before flight. Wanted to perform a check-in (65-70min before flight) at the airport without luggage check-in. However, the self-checkin counter did not work and there was no staff at the counter available to help. Therefore, missed my flight. Not sure what went wrong here, why was I not able to perform a check-in? Performed a claim, and all the customer service has answered was that 96 other passenger managed to check-in on that flight.

Not Verified | It was very problematic from the get-go, and no help from the staff. I would have let go of the initial problems with booking and just rolled my eyes, but they damaged our bag beyond use and we will probably not get expenses back. I have submitted the report (which, by the way, it is so difficult to use their website on a phone). There is no other way to do it as the staff at the airport is not willing to help. We get an e-mail confirmation, so we're waiting as the weeks pass. 3 weeks in I decided to check in on any updates as we haven't heard back and I am told after you submit a report you also need to submit a claim. You are just meant to know this apparently because neither the staff at the desk said anything nor did my confirmation in the e-mail. When I tried to call for help the staff just said sorry can't help you and hung up.

✅ Trip Verified | As expected, I was very satisfied with the short Norwegian flight. Everything went super well, from ticket purchase at a reasonable fare and online check-in to on-time arrival, attentive staff, and leg space. Norwegian continues to be my favorite European low-budget airline for a reason.

✅ Trip Verified | Everything went smoothly. From web checkin, we were a party of three, and we got seats beside each other. No trouble to keep the stroller until boarding. The flight was nice, but they should have charging possibilities. We landed on time, and we got the baggage pretty fast. We are very satisfied

✅ Trip Verified | Nice modern plane and very friendly crew. Comfortable enough for a low cost carrier one of the best I'd say. All seemed organised. I'd definitely use them again. Unlike several other airlines I've used this year, no schedule changes either. I'm impressed.

Not Verified | Worst experience I have ever had, not only with an airline, but any company. We were traveling from the UK to visit my family in Sweden and for the first time ever we decided to bring our miniature dachshund Dobby with us. Flying from London to Stockholm we flew with SAS and had a wonderful experience, everything went so well. When in Sweden we called up Norwegians customer service to book Dobby on the flight. They advised us that this could not be done over the phone but had to be done at the check in desk at the airport. However, when we arrived at the airport were were told by the staff at the check in desk that this had to be done over the phone. After spending nearly 2 hours by the desk, pleading and crying (my partner had a full on panic attack right next to it) and trying to sort out a seat for our dog - and yes they had room for him - we finally missed our flight due to the incompetence of the airport staff. Were were advised that they now could book Dobby on a different flight (so they evidently could do it at the check in desk) but we had to pay. It is impossible for me to describe the domino effect that was installed upon us that morning at Arlanda Airport in Stockholm. We missed all of our connecting journeys, after having to spend the day and night at the airport it eventually took us 56 hours to travel back home to the UK and we were suddenly £3000 out of pocket. Money that we have been saving for years. The amount of stress that was put on us and our puppy was indescribable. When we came home we obviously filed a claim against Norwegian, even though we had lost £3000 we only filed for £1000. You will not believe the response we got- they claimed that because we did not check in 2 hours prior to departure it was our own fault that we missed the flight. When we explained that we were by the check in desk for over an hour trying to sort out Dobby's seat Norwegian replied and said: we are denying this claim and we won't speak or reply to you anymore. Since then we have had no response from Norwegian. I usually fly with Norwegian 4/5 times a year, after this I will never again choose Norwegian.

Not Verified | Plane was on the older side, seats a bit uncomfortable but not a major problem for a 1 hour flight. Slight delay taking off but once in the air a smooth flight, no complaints. I would use Norwegian air in the future.

✅ Trip Verified | Caught up in the UK ATC outage at the end of August 2023. Terrible communication from the airline, but appreciate it was an unprecedented event. Claimed for a hotel, as is the right in an event like this, and a month on they are still to acknowledge the claim opened, never mind refund it. I have chased by email multiple times and they haven't responded, I have also called and they said it is still being investigated, they are purposefully trying to drag out paying for something that is a legal obligation for them to cover. First and definitely the last time I will ever fly with Norwegian.

✅ Trip Verified | Worst airline when it comes to allow hand luggage. The flight is empty but the lady at gate was completely inflexible on taking one piece of cabin luggage on board. I will never fly with a company that does not care a bit about customer comfort and satisfaction even when suggesting to pay for the cabin luggage.