Norwegian

✅ Trip Verified | I booked a flight in their Premium cabin to Gatwick. A few months later I heard they would be subcontracting the flight to Wamos. The 787 replaced with an aging and stained relic from the 1990's. Norwegian refused to move me to another airline. Six days before the flight, I was texted by the airline to say they had downgraded me to economy. It said I could call a customer service number in Europe to be switched to another flight, and that I would get my fare adjusted to the economy level. Waiting on long holds paying international rates is annoying enough, but then I was told that they would not move me to any of their other flights (in premium or economy). The next availability they had was two months later. The promised fare adjustment they also have a scam for. They take your money by credit card, but claim they can't refund to it. Instead they insist on a wire transfer to a bank account. You have to provide a range of information on their website. There isn't a form for it - you just paste it into the general message box then wait and hope someone will check it in a few days. My bank charges to receive wire transfers, so I will actually end up paying even more money for the refund. There is no customer service option on their US telephone number. If you wait the 40 minutes to speak to a booking agent, they will not be able to help with anything. The online chat feature (if you can find it) is the same. I was lied to that the recent Boeing 737 problems were to blame for their Wamos decision - despite 737s not having the range to fly the Denver to London route

Not Verified | I booked with Norwegian but I was on an extremely old aircraft flying back to the US and staffed by a non-Norwegian crew. This was not made clear when I was booking the ticket and in complete contrast with my flight into Gatwick from JFK, for which the plane and crew were excellent. We got into the plane and for the first 30 mins, there was no air conditioning. You just sat there and sweated. This is not the first time this has happened with Norwegian. I had the exact same experience last year (book with Norwegian and get a completely different aircraft and crew from Norwegian).

Not Verified | We had the worst experience on this flight from Madrid to Boston. They made us pay 80€ each to check bags that were over their extremely low limit. You can't check in online so you need to wait in a long line to check in. As of this was not enough when we were boarding I took a video of myself walking through the gate (with no one else in it) and got yelled at by multiple employees demanding to see it and have me delete it. I would never recommend them.

✅ Trip Verified | Stockholm to Oslo. Amazing how 4 out of 4 of my recent trips with Norwegian has been delayed. I have never had a worse flight experience in my whole life. It's a one hour flight from Stockholm to Oslo and still, it gets delayed. And how can you not compensate for not keeping your schedules? Not a coffee, nothing. So when I rate this company it's gonna get nothing. 0 out of ten. IF u could rate with a negative nummer I really would. How can people still recommend this airline, I really don’t know.

Not Verified | London Gatwick to Denver. Beyond awful customer service here at London Gatwick airport. The agents awful. They saw me running to my gate sweating disheveled I showed in my ticket and I had one carry-on luggage and it was over 1 pound and they charged me $100 at the gate. Completely unacceptable. He was awful the way he spoke to me, it was appalling I’ve been traveling now for 30 years and Norwegian is by far the worst airline.

Not Verified | Rome to Newark. This is a low cost airline. The plane was a Boeing 787 so it was comfortable but meals are not included in the lowest cost option, and aren't good if you buy one. They offered drinks twice (after an hour + on the plane, and then an hour left in the 7 hour flight). If you wanted drinks between those points I think you had to pay for them (which you can do from your in seat entertainment console). The entertainment options are much more limited than on other airlines I've flown. All in all they got us where we were going and on time. So if they are cheaper by a lot than other options just be prepared with an iPad with movies, some food and drinks for the plane, and they should be fine.

Not Verified | This was an excellent experience on Premium Economy. Naturally the half empty cabin helps, but all in all, I can safely say that Norwegian’s premium product is far better than BA, AF, and Cathay. And it is still better than an equally empty cabin on AA. Service is limited, but for a day flight, we got two very good meals. The vegetarian option was equally good. Two things make the product better than the much more expensive rivals: Seat comfort: leg space and overall comfort is almost like an old business class seat. And the 2-3-2 configuration makes it less crowded than the 2-4-2 of others. Cabin configuration: besides the seat arrangement, the key thing is that the premium cabin is large, and, in the absence of a business class, it is up front. So you get 10 rows isolated from the rest of the plane, with 2 reserved toilets. On most other airlines the “premium” cabin is 4 rows of seats sandwiched between business and economy. It is actually economy with a better seat. Free-WiFi is a plus, although a very slow plus. The only downside for such a long flight is the entertainment system. Choices are limited, but to be fair, still better than BA. I have flown on 787s before, but this is the first time that I enjoyed. The plane is well suited for a day flight. The cleaner and more humid air helps, and the automatic shades keeps the cabin “open” to the skies without the glaring sunshine. Looking forward to the next opportunity to fly with them. The price/quality ratio is unbeatable.

✅ Trip Verified | Copenhagen to Los Angeles. Our flight was delayed for nearly 4 hours which meant we would miss our connecting flight. When I asked the ticket agent about this I was told I had to call customer service. I called customer service and was informed I could be rescheduled for an even later flight or have my reservation cancelled completely. I explained that we were going to miss our connecting flight and be stranded at the airport overnight. I was told it was not their policy not to help customers in such an event. A little help trying to find lodging or even an apology would have been nice.

✅ Trip Verified | Copenhagen to Budapest, delayed by 45 mins I fly with Norwegian around 6-7 times a year, and never depart without delay. It is becoming a little bit irritating. I always thought of them as a better option over Ryanair, but I am not sure anymore.

✅ Trip Verified | Nice to JFK through Copenhagen. Arriving in Copenhagen, I saw the flight to JFK scheduled for 17.45 was delayed. I sought a Norwegian agent. She was unable to provide any information regarding the reason for the delay, the possibility of more delay, the possibility of cancellation. At 23.30, they boarded us on the plane.  The captain announced that the plane had been in maintenance. We taxied away from the gate and 5 minutes later went back, announcing there was a problem with the engine. We remained on the aircraft with no communication or aid from the crew. They did not pass out water or make an effort to continuously keep us informed. At 3:30am the captain announced the flight was cancelled, we would be exiting the plane and there would be staff available to aid us with next steps.  We exited the plane but there was not a single representative of the airline present.  They abandoned 400 people in a closed airport at 4am with no access to food or water, staff, no one from the airport staff present, and no information as to whether we would even have access to our luggage.  Norwegian failed their own printed policies.