Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1088 reviews
6/10
3 star Skytrax Rating
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10/10

"Happy with everything"

(Spain)

Trip Verified | Barcelona to Stockholm Arlanda. The flight was really good! From the check in until the landing. The flight departed on time with no problems and landed earlier in Arlanda which it was great. Happy with everything really.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBarcelona to Stockholm Arlanda
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"the flight was closed"

(United States)

Not Verified | Krakow to New York JFK via Oslo. Was at check in 45 minutes before the flight and told by agent the flight was closed. Refused to give me boarding pass and told me to talk to her supervisor at another check in. Could not find her supervisor. Airline refused to help and would not rebook or refund me the cost of the flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteKrakow to New York JFK via Oslo
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
10/10

"flight was super extra nice"

(Spain)

Trip Verified | Barcelona to Gatwick. The flight was super extra nice and on time. The service from the cabin crew was very good and the bags were also very quick to arrive was we left the plane.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBarcelona to Gatwick
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cabin crew was excellent"

(Spain)

Trip Verified | Las Vegas to Gatwick. To start the ground personel were very polite and helpful. The boarding was smooth and quick. We departed in time and the service from the cabin crew was excellent. The food was delicious as well. Landed earlier in Gatwick which was great.
AircraftBoeing 787-9
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLas Vegas to Gatwick
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seats were very comfortable"

(Spain)

Trip Verified | Copenhagen to Barcelona with Norwegian. The flight took off on time and landed in Barcelona way ahead of schedule. The boarding was really smooth and with no problems. The seats were very comfortable and the WiFi on board is just great. Hope to fly with them very soon again. Just don’t understand why the screens are not coming down nowadays.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteCopenhagen to Barcelona
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"could not fault this airline"

(United Kingdom)

Trip Verified | London Gatwick to Singapore with Norwegian. For the price we paid for such a long haul flight we could not fault this airline. Comfortable economy seats with good choice of inflight entertainment. Staff were friendly.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon Gatwick to Singapore
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"seats were so comfortable"

(United States)

Not Verified | New York to Amsterdam. I absolutely loved the Norwegian plane, the seats were so comfortable and the leg room was amazing! Very comfortable flight departing and returning. But the flight attendants were rude and non-professional.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteNew York to Amsterdam
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good customer service and polite"

(Spain)

Trip Verified | Madrid to Stockholm. Ground staff really friendly, very fast boarding and on time take off. The aircraft was very clean and nice. Onboard crew with good customer service and polite.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMadrid to Stockholm
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"was a very comfortable flight"

(Canada)

Trip Verified | Las Vegas to London. I was cautious about booking an almost 10 hour flight with Norwegian based on the numerous negative reviews on this forum. As it turns out they were amazing. Although no online checkin is available when departing Las Vegas, the process at the airport was extremely quick, professional and friendly. Boarding was handled very efficiently and we ended up leaving the gate 12 minutes early. On board, the crew were attentive and professional and very well groomed. Entertainment by way of free PTV was a welcome bonus and the moving map option a nice touch. I would have no hesitation flying thus airline again. I was in economy and it was a very comfortable flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLas Vegas to Gatwick
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"left a very poor impression"

(United States)

Trip Verified | Rome to Newark. My boyfriend and I have been a frequent flyers of Norwegian, but this experience has caused us to avoid any future flights. The moment we handed over our boarding pass, the staff threatened to charge us a €160 check-in fee for our luggage. Without even giving us a fair chance to measure our luggage within the proper dimensions cage, they rushed us to hand over a credit card. The staff even went as far as threatening us to pay the fee or leave our luggage behind. Out of fear of missing our flight, I handed over my credit card. However, after my boyfriend nearly forcing his way to a proper chance of putting our luggage in the measurement cage, we showed that our bags were within the proper dimensions and weight. Even after proving our compliance with bag rules, the staff member proceeded to make up other excuses to charge us (ie. "You took out a coat, so it does not count"). When the staff realized she was in the wrong, she did not offer any apology nor compensation for this inconvenience and unprofessionalism. In fact, she initially refused to show my receipt for the cancelled transaction, and told us to "check our bags better next time" even though it showed we had done nothing wrong. We were the first in line to board to plane for our section, but because of all this, we ended being the very last. This left a very poor impression on your airline's customer service. We had have many positive flights from Norwegian Air and extremely disappointed on how this situation was handled.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteRome to Newark
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no