Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
3 star Skytrax Rating
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3/10

"splitting up a family"

(United States)

Trip Verified | Rome to Oakland. We were not sure about flying with a discount airline as a family, but the direct flight back to Oakland from Rome was hard to pass up at the price offered. We paid for a reserved bulkhead seats with access to the bassinet, 6 months ahead of our flight. On arrival to the airport in Rome we were informed that our seats were no longer together. We were not informed of any changes to our booking in the 6 month period between booking and arrival at the airport, which is very disappointing and frustrating. As you may be able to imagine flying with a young child is difficult enough, but to separate a family without informing them, and then having no recourse upon arrival at the airport for our flight is extremely frustrating. We were at the mercy of our fellow passengers to be able to fly seated together, and to do so we had to give up our bulkhead seats, and access to a bassinet. This made our 12 hour flight very uncomfortable. I'm amazed that they would consider splitting up a family travelling with an infant without any notification or option to change seating arrangement, especially given that we paid for our seat reservation.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteRome to Oakland
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a surprisingly comfortable journey"

(United Kingdom)

Trip Verified | Flew Norwegian from Singapore to London Gatwick. Check-in at Singapore went much more smoothly than a year earlier, thanks to only Singaporean staff being present! Once onboard, it was a surprisingly comfortable journey for a budget airline on such a long haul. No free food or drinks if course, but still a personal entertainment system.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to London Gatwick
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"our flight was canceled"

(United States)

Trip Verified | Rome to Oakland via Copenhagen. We were at the checkin early in Rome. They failed to notify us that our connecting flight to Oakland had already been canceled. They checked us in anyway and had our bags marked for Oakland. We got to Copenhagen and found out ourselves that our flight was canceled and there was nothing for days. Norwegian would not answer the phone so we had to deal with a ticket agency for hours to fight to get a way out! They then informed us that our bags were left on the turnstile in Copenhagen and were now in limbo! We finally got a flight to L A and after a long layover we got sent to San Francisco not Oakland. We were then on our own to get to our car in Oakland. The flight to LA was packed and we could not sit together. Flight staff was borderline rude instead of sympathetic. I will never fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteRome to Oakland via Copenhagen
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"punctuality appalling"

(United Kingdom)

Trip Verified | Gatwick to Denver return. Aircraft brilliant, airline punctuality appalling. Smooth transition through Gatwick. At Gate when Premium called to board but left standing at Gate for 20/25 mins. No explanation given. Once onboard, announcement made that the aircraft needed to be rebalanced (luggage) which we were told would take 5/10 mins. 30 minutes later, we were told the aircraft had to be re-fuelled, which would be a further 5/10 minutes. 30 minutes later, the aircraft left the Gate. Having missed our slot, we eventually in the air nearly 2 hours late. Arrived at Denver on 4th Oct to be told at check in that flight delayed from 14.35 to 17.10. Check in staff amazed when I said I knew nothing about the delay. Norwegian had constantly bombarded my Inbox with various “offers” of upgrades, reminders etc, including one email on the day of departure but no notification at all of delay. They also had my mobile number. The Captain was later to explain the delayed departure was due to an earlier late arrival into Seattle - Norwegian knew many, many hours before that the flight from Denver would likewise be delayed. The aircraft was brilliant but the lack of customer care & service cancelled that. The continual telling of half truths was also disappointing. Never again for me. I would rather pay more and be treated honestly and courteously. You get what you pay for.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteLondon to Denver
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"crew were polite and efficient"

(United Kingdom)

Not Verified | I flew from Gatwick to Kefalonia with Norwegian Air on 20th September and back on 27th. The crew were polite and efficient. Drinks and snacks were surprisingly budget friendly. Plenty of legroom which was a pleasant surprise. No in flight entertainment as it was a short flight. I would certainly pay a bit more to fly with this airline compared to other budget airlines. Although I booked through a travel agent - I have looked at the booking procedure and it is a very easy site to navigate with clear pricing instructions.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGatwick to Kefalonia
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"charge for earplugs and blankets"

(United States)

Trip Verified | Amsterdam to New York. As a low-cost airline they charge for earplugs and blankets, and don’t serve free food or beverages during the flight. You have to pay for everything only with credit card they don’t accept cash. Low space between the seats (31-32" seat pitch) especially in the back of the plane.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAmsterdam to New York
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"we were pleasantly surprised"

(United Kingdom)

Trip Verified | Gatwick to Fort Lauderdale. After reading all the negative reviews we were pleasantly surprised how well everything went. At check in at both ends we arrived 3 hours before departure and were met with small queues and cheery staff. On the first leg we were boarded on time but had a 40 minute delay waiting for a connecting flight but the flight on the return left on time and arrived 30 mins early. The cabin crew were polite and efficient and anything ordered arrived promptly. The back of seat entertainment consoles were easy to use but the content was poor compared to others. On the return the plane was only 3 months old but my wife's screen did not work. There was one proper meal served which was the same as other airlines and just before arriving you had a snack. If you wanted extra drinks you had to pay for them but the prices were reasonable. The biggest difference between Norwegian and other long haul airlines is the seat space on Norwegian it is similar to Ryanair. If you are tall you are really going to find the space cramped. Eating a meal was difficult as there was so little elbow room. All this has to be taken into consideration with the price paid. I paid £280 return via opodo including seat assignment, 2 meals and 2 bags in the hold so I cant complain. On leaving the flight we walked through premium economy which looked much larger then other airlines. We spoke to somebody who had used the Norwegian option to bid for a seat upgrade and managed to get a premium seat for just £100 and was well satisfied.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteGatwick to Fort Lauderdale
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed by almost 4 hrs"

(United States)

Trip Verified | The flight from Los Angeles to Paris was delayed by almost 4 hrs, and I missed a separate flight from Paris to Prague. This led to additional costs such as booking a night of hotel in Paris (I missed the last 2 alternative flights), as well as paying for a new ticket to Prague. A nightmare, and Norwegian are not liable for any of the costs because the delay of their flight out of Los Angeles was not their fault.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLos Angeles to Paris CDG
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"There is no meal provided"

(United States)

Not Verified | Gatwick to Chicago. The ticket was reasonably cheap, but they forced me to check my carry-on during the check-in process. I had to pay $90 for that. There is no meal provided, you have to pre-order it and they did not provide a complimentary drink - you have to pay. I was in an aisle seat and constantly got bumped. I didn't blame the other passengers as much, but when my seat got bumped by a cart and also by a crew member, they should have known to be more careful.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGatwick to Chicago
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never again Norwegian"

(United States)

Trip Verified | Our flight from LAX to Rome went off as expected. Slight delay (30 minutes) for take off - nothing major. In-flight services were as expected. Getting from Rome to LAX, a whole different story. We had gotten 2 flight updates (post booking, but well before our flight from LAX to Rome) with small time changes (1-2 Hour differential). Our original flight was scheduled at 5:55AM. We got a notification at 9PM the day before, that our flight was then rescheduled to 5:55PM. Annoying, but not the end of the world. We then got another update in the morning, our flight was now scheduled at 5:00PM. At approximately 2:00PM, we got a notification, our flight was delayed further to 2:15AM (following day). Unfortunately, Norwegian doesn't have employees at Rome airport - just a private company to handle Checking-In luggage and issuing boarding passes. The staff representing Norwegian had no influence or support as far as re-booking or re-scheduling flights. We get back to the airport at 10:00PM to start the boarding process again. Everyone checks in their luggage, and we get escorted into a private security line to get to our gate. Our boarding passes that were just issued, apparently were Invalid, and so none of us could get through security. By about 1AM, we all got another notification the flight was cancelled. It's literally 1 in the morning. Nobody is at the airport to support. Call lines into Norwegian were at a 2-Hour hold. An absolute nightmare. Flights that day to get back home to LAX ended up being $3,000. Some people we had met ended up forking it out in hopes that Norwegian would cover the reimbursement. And zero support on the ground by Norwegian. Call in wait on hold for 2 hours to get support? When you've already been at the airport for 30+ hours at that point. Was there even a flight scheduled at 2:15AM? Never again Norwegian.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteRome to Los Angeles
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no