✅ Trip Verified
| Gatwick to Miami operated by Privilege Style. The advice I received in April from Norwegian staff via telephone was that an individual could not be taken off a booking, but the whole booking must be cancelled and re-booked without that person. This is the only reason I included my wife (who I knew could not travel) when changing the return flight. It was 6 days before departure via telephone that I was told I could remove my wife from the booking without cancelling the whole trip. This led to unnecessary increased costs in paying for a change for my wife on a flight I knew she would never be able to make. Norwegian advertised this flight as being on a Boeing 787 aircraft with the lastest entertainment systems etc, they changed to an alternative carrier, Privilege Style, which used an ageing Boeing 777 with no usable entertainment, no menu, no safety demonstration apart from pointing out the exits, no inflight magazine, and very few flight crew members. The outbound flight was bad enough, but on our return flight we were seated behind a seat underneath which could clearly be seen discarded food and bits of card. Written complaints were made to Privilege Style regarding the flights we experienced. Responsibility for all the issues raised (including discomfort, filthy and smelly cabin, lack of entertainment, lack of amenities advertised by Norwegian etc) were laid with Norwegian by Privilege Style. While I accept Norwegian cannot guarantee exactly the same flight experience surely a great deal of effort should be used to ensure that passengers experience something of equal, or better, quality when changing what passengers should expect at the time of their booking. If I had known I would be travelling with my 9 yr old son on an old plane with no entertainment for a 9 hours plus flight and, on the return, be flying in a filthy cabin, I would never have booked this trip. Norwegian Airlines - new age Pirates of the Sky.