✅ Trip Verified
| Malaga to Las Vegas via Gatwick. Their tickets may be cheap, but they get you with the $100-$250 for a checked bag and more if your bag is overweight. After boarding the plane and waiting for an hour with no updates on why we were waiting, they made us get off the plane and proceeded to tell us our flight was cancelled because Gatwick Airport had closed. I had little money and no idea what to do. They had only two employees helping 60 or more angry customers. Since I was patient and not rude, I was pushed to the back of the line and ended up waiting 6 hours before I finally made my way up to the counter and someone quickly helped me. They rebooked my flight to the next day to Gatwick that was currently closed, then sent me to a hotel. I had little money so barely enough for the taxi to get to the hotel. They said they would reimburse me in the morning. I had to pay $50 dollars to get to the hotel and back, and was not reimbursed. I have receipts from the taxis and everything, yet they refused to reimburse me because “the hotel was suppose to pay for it” how was I supposed to know that? I ended up booking another $1300 flight to get home, knowing Gatwick had been closed on the date of my original flight. Their phone lines were down all night which is why I had to rebook, since I had no status that the airport had opened. I asked for a refund and they looked at me like I was pathetic. It’s not my fault I spent my last money on overpriced taxis that I didn’t need to take.