Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1171 reviews
6/10
3 star Skytrax Rating
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10/10

Norwegian customer review

(United Kingdom)

My husband and I were most impressed. We travelled for the first time to Ibiza and found them to be very reliable efficient and organised. The cabin crew were friendly and helpful and gave a warm welcome on board and a friendly goodbye when we disembarked. We are both tall (I am 5ft 11" and my husband is 6ft 3") and we found the seats comfortable with ample leg room. We enjoyed the inflight snack service and had a delicious tapas box and a full 70 cl bottle of white wine - something which no other airline seem to offer! We used the free wi-fi service too - what a great idea! We would definitely use Norwegian again and have been recommending you to friends and family. We were very satisfied customers!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Norwegian customer review

(United Kingdom)

Excellent self-service check-in at LGW as we had only hand baggage. However when checking in at Barcelona for the return it was like a package holiday check-in with only 2 check-in desks which everyone had to check-in at despite only having hand baggage so we had to queue for an hour! Hand baggage was only weighed at the Barcelona end and pax were being charged if over 10kgs which we weren't. Onboard service the same as all low cost carriers reasonable price. Good legroom. Would travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Norwegian customer review

(United States)

Stockholm ARN to New York JFK. The dreamliner had been replaced by A340. Seats OK but inflight video system out of order. Meal service was a joke. After almost 3 hours we were served a light meal and one glass of wine. No possibility to buy anything else until meal trays had been cleared and bar trolleys where rolled out. By then we were 2 hours from landing in New York! If I have to fly with this airline again I will stock up with own water and food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Norwegian customer review

(Spain)

Flew Malaga-London Gatwick on 22 May. First time with Norwegian check in process took 1.5 hours so will definitely do online check in on future flights. Return Gatwick Malaga on 29th May with 86 year old lady who had requested assistance. Assistance was OK at Gatwick South (incidentally not as efficient as at Gatwick North) but on approaching the plane realized the girl at check in had allocated seats 29F and E almost at the end of the plane! Not very happy. Food prices are extortionate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

ARL-LGW used the check in machine at the airport and from start to finish all went smoothly arriving 10 mins early. B737-800 was new seats and legroom very good all in all a very good product for the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

Flew return Manchester to Stockholm. Flights on time leather seats comfortable food prices a little expensive but Scandinavian airline. Excellent value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Norwegian customer review

(United Kingdom)

LGW-AGP-LGW. London Gatwick Malaga return. Pleasantly surprised as the plane was a new 737-800. Very comfortable with Leather seats and good seat pitch. FA were good. The flight was on time both legs. The beverage in the plane are a bit pricey but otherwise perfect. Will definitely fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Norwegian customer review

(United Kingdom)

Flew LGW-LPA on 15th April 2013. A great price £131 for 2 with bags and seat reservation. Flight delayed by an hour. Comfy seats TV entertainment no sound but cartoons which are easy to watch. Food prices OTT on the flight so buy before you fly. Waited a while for bags at LPA it was very quiet so cannot understand why it took so long. We have booked again with Norwegian.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Norwegian customer review

(Ireland)

Took a return flight DUB-CPH-DUB at the beginning of April. I fly this route every two months and have never had a single problem with them so far. It's Ryanair-cheap but with a flag carrier quality. Planes are new well clean mostly on time staff are excellent and the entertainment is great specially for the fact that the free wi-fi does work. The only negative point is about the food sold in the plane. They don't accept any sort of cash at all and despite it's good quality it's absurdly overpriced even for Scandinavian standards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Norwegian customer review

(Norway)

Paris/Orly - OSL. Brand new 737-800 with free WiFi. Flight less than half-full thus check-in a breeze friendly ground staff. Flight on time. Seat 1A with excellent legroom. Seats too hard. Low-cost carrier so no newspapers. Great cabin staff in forward cabin courteous and smiling. Wanted to buy food on board but menu was unappealing so only had overpriced wine. Cabin lights kept at low (late evening flight) so it was possible to nap. Landed on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes