Norwegian

The flight from LAX to London on Norwegian Air's Dreamliner was superb. The crew were friendly and polite. The seats were comfortable. The entertainment system worked perfectly. The upgraded "nice and tasty" meal was quite good. A wonderful experience! Then came the return flight from Copenhagen to LAX. We waited 6 hours in the airport and 1 hour on the plane before takeoff with no explanations. The Customer Service offered a $10 meal voucher but they were almost offensive in their behavior. Thinking we would be returning on the same airline that we flew to Europe on was an assumption we should not have made. To our dismay the Dreamliner was MIA and instead we ended up on EuroAtlantic. As if that wasn't enough of a stunner the entertainment system was a total joke no WiFi our paid for "nice and tasty" upgraded meal never manifested and when we inquired about it the flight attendant got irritated acting as though we were out of line to even ask. Never would I fly Norwegian Air again without an absolute guarantee that it would be the Dreamliner both ways which will never happen. I can't understand why Norwegian Air would choose a rickety old plane with a rude crew to substitute. The one good thing the pilot did get us home safely.

Norwegian did it to us also. Our flight was DY7091 Copenhagen to LAX aboard the Dreamliner on August 2nd. We also never received a text or phone call about the delay. Upon arriving at the airport and checking in we were given vouchers to eat to make up for the 5 hour delay. No one ever told us about the plane change. We proceeded to board a Euro Atlantic plane which we just assumed was maybe a sister company (Not the case). Our flight was the most miserable flight. This plane was old dirty and even had ashtrays. We sat in seats that had white stuff sprayed all over from the previous flight and cups on the floor. One of the sinks in a bathroom was broken and another bathroom was completely out of service. The inflight entertainment or TV's did not work for most of the seats. The ones that did work had grainy and rolling pictures or no audio. My arm rest was broken and kept pinching me. You could not get a pillow or blanket. The overhead lights and remotes were hit and miss if they worked. This plane had no wifi staff that were clueless missing and just plain lazy. They did provide 2 meals with a drink. The food was ok no drinks were offered between the meals that were served 1 hour 30 mins after take off and before landing. My kids were bored and had no entertainment but me for 11 hours as their DS died while being used in the airport during the delay. This was a horrible flight for an adult but worse for a family with kids. Warning it looks like this is a common practice for Norwegian if you can get your money back try to or take a different flight completely. This is an unacceptable chartered plane Norwegian has leased to deal with the Dreamliner problem and they have been doing this to passengers for months.

New York (JFK) to Copenhagen (round-trip) July 2014. This route (JFK-CPH) is contracted out to EuroAtlantic Airways and uses a Boeing 777 with a friendly and efficient Portuguese crew. The airplane has leather seats older headrest entertainment screens (including a navigation channel) bring your own earbuds blanket/sweater pillow and hand sanitizer. The price you pay includes a 22 pound carry-on bag any checked baggage has an extra charge. JFK-CPH - Norwegian Air uses the generic check-in counter and generic agents at the far-end (southern side) of Terminal 1 at JFK. You only need your passport to check-in. The agents didn't seem too concerned with weight limits. The plane loaded from rear to front at the gate. No pillows blankets or earbuds. Everyone got a free dinner (tasty) and a skimpy pour of free wine. Everyone got a free box breakfast also. Many drinks were offered during the flight. Since they didn't give out blankets the plane was kept uncomfortably warm. Overhead storage filled quickly. CPH-JFK - Norwegian uses it's own employees at the Copenhagen check-in counter. Only a passport was needed to receive a boarding pass. Checked baggage was weighed. Carry-on bags were never weighed. Only two generic employees at the gate: one allowed entry to a secured seating area at the gate after checking passports and boarding passes; the second allowed everyone to board at once and collected boarding passes. Boarding went smoother than the rear-first boarding at JFK. Everyone got a free dinner (tasty) and a free large pour of wine and a free box breakfast. Many drinks were offered during the flight. No blankets pillows or earbuds. The plane was kept at a comfortable temperature. Lots of room in overhead storage. I purchased the Norwegian package that included a reserved seat a meal and one checked bag (44 pounds/ 20 kilos). If you arrive three hours prior to the flight you'll be the first to choose from the unreserved seats since everyone got free meals there was no need to pay for it and a checked bag can be purchased separately. I would not have flown Norwegian Air if I had a connecting flight and I would think twice before I took a flight within Europe with them.

Terrible service one of the worst flights I've been on. Flew from Riga to Miami. My connecting flight was "final call "1 hr before takeoff. The lounge they packed us in was tiny causing most of us to have to sit on the floor. Inflight services were terrible no beverages were offered periodically instead you would have to request awkwardly. I don't mind being charged for what I eat what was terrible was that there was no real food to choose from only nachos chips peanuts and garbage food. This service was not available for large potions of the flight. At the end off the long flight I was feeling very starved. Cost of flight included nothing which makes it hard to compare with flights that do when shopping. Extra for choosing Seats no included check baggage. My bag that was 5KG over weight cost £185. Will never fly again.

DY7087 Stockholm/Arn to Los Angeles/LAX. Do not fly Norwegian Airlines! 2pm flight started with a 3hr delay and became a 9+hr delay. 8/01/2014. No info no updates no vouchers stuck in Stockholm. Went to another airline to trade in the ticket and was told "No one will accept or deal with Norwegian Airlines". Save yourself the headache. Do not fly Norwegian Airlines.

I flew to Oakland CA from Stockholm via Norwegian Air and was sorely disappointed with the entire experience. The flight was delayed for over seven hours with no explanation or communication. My husband only found out about the delay when he checked us in online the airline did not bother to send us a notification email. We were subsequently forced to endure a redeye flight instead of the pleasant midday flight we were expecting. Several of the flight attendants were snippy and rude likely due to the inconvenience this delay caused them as well. Further the exit row seating is severely cramped diminishing the comfort. Overall I would avoid this airline in the future and would advise others to do so as well.

Aug 1st. Flight DY7087 from Arlanda to Los Angeles. Almost 8 hours delay. Scheduled departure time was 1400 and actual departure was 2145. We had driven 3 hours to Arlanda airport to check-in at 11am to be told that due to technical reasons the flight was delayed 2 hours until 1610. This then became 1840 and subsequently 2040. The announcements were made on the departure notice board. There was not one Norwegian Air employee to speak to at the airport. Given a 100 kroner meal voucher which barely covered the cost of a sandwich. The whole experience was a nightmare and we eventually got to LAX at midnight instead of 1615. The cabin staff were very polite and apologetic telling me that Norwegian Air long haul flights have a lot of problems and are very often delayed. I checked out the historical data for flights from Arlanda to Los Angeles and found that there were delays on 5 out of 6 flights the previous week with average delays of over 3 hours and in some instances cancellations. This was our second similar bad experience in a year with Norwegian. Never again and the flying public should be warned.

Avoid Norwegian is my honest opinion and let me explain so many reasons why: Last week I accompanied my niece from LAX to LGW on Norwegian's advertised "dreamliner" aircraft. It turned into a 3 day delay and since we live hours away my niece had to sleep in the airport as no hotel rooms were offered. We were given limited info from the "handling agents" at LAX for Norwegian since apparently there is no actual Norwegian staff at any airport. I tried to call customer service. After excruciatingly long wait times we got a very unfriendly person who sounded like they did not want to be there. I read other reviews where Norwegian farms out the Dreamliner sometimes to a "leasing" company and much older aircraft well I did not believe it until my niece got a text message that her return flight would be on such an aircraft. It is nothing like the Dreamliner they proudly advertise. Well my mother always said if you want cheap then you will get cheap. Now I see it firsthand. Avoid.

We missed our connecting flight from Paris to Copenhagen. We contacted Norwegian Airlines at ORLY airport who informed us the flight would not be refunded or changed-the flight would still stand as is. So after spending 1000 euros to get trains to Copenhagen to catch our flight it was then delayed 5 hours and they switched us to an EuroAtlantic Boeing 777-200 from 1998 instead of the Dreamliner we had paid for! The plane was dirty with food debris and trash all over and under seats. Very apparent it had not been cleaned at all. Seat arms were broken the light switch above the seat broke apart when turned on. Also the TVs did not work. On some TVs there was no audio. No entertainment package games or wi-if that we had paid for and been promised. Also the crew seemed lost and confused obviously operating on a plane they were not familiar with. No complimentary drinks for 7 hours in between the 2 meals provided. The stewards were never around never collected trash. I had to seek them out in the back of the plane where they were standing leaning over earplugs in playing on their iPhones oblivious and disengaged from passengers and their needs. After reading all the previous comments it appears Norwegian maybe doing a bait and switch promising paid Dreamliner tickets but providing defunct broken dirty old planes but collecting premium money for it.

My first and last Norwegian flight from Ft Lauderdale Fl to Copenhagen (connecting flight to Munich and then Thessaloniki) was delayed 2.5 hours without giving notice by text or email on July 15th 2014). Upon arriving to the Ft Lauderdale airport 2 hrs prior to flight we were told flight was delayed 2 hrs which made us miss both connecting fights in Copenhagen and Munich hence having to repurchase new expensive tickets in Copenhagen re- routing us to Stockholm and then to our final destination in Greece (Thessaloniki). This airline might less expensive but they charge for blankets pillows earphones food (on an almost 10 hr flight). On our returning flight of 9 hours we were denied food or drinks by flight attendant!