Norwegian

DY7091 July 1 2014. when we boarded the plane we noticed that there was residue all over the tray table in my seat and the seat next to mine. I alerted the flight attendant and she gave me a napkin and told me to clean it up. I would expect that the airplane would be clean and habitable. When I went to the bathroom to wet the napkin I noticed the bathroom had not been cleaned from the prior flight. Once the flight started we were told that the entertainment system on the plane did not work. It did not work the entire flight even though the crew stated that they reset it numerous times. It is difficult to fly with children for 12 hours without entertainment. We paid for a service we did not receive. I ordered a meal for my wife online and stated that she had a nut allergy. When the food was being served on the plane there was absolutely no order to it and the flight attendants did not seem to know what they were serving. I asked the flight attendant about the food and she had no idea what was being served. She did however state that she thought there were no nuts but then states she did not have a roster of what was to be served. Had we known that Norwegian was going to hire a second rate charter company to fly us home from Copenhagen where the plane was dirty the food was bad the entertainment system did not work and the staff were rude we would not have booked the flight. We will never fly Norwegian again.

My first and last Norwegian flight from Ft Lauderdale Fl to Copenhagen (connecting flight to Munich and then Thessaloniki) was delayed 2.5 hours without giving notice by text or email on July 15th 2014). Upon arriving to the Ft Lauderdale airport 2 hrs prior to flight we were told flight was delayed 2 hrs which made us miss both connecting fights in Copenhagen and Munich hence having to repurchase new expensive tickets in Copenhagen re- routing us to Stockholm and then to our final destination in Greece (Thessaloniki). This airline might less expensive but they charge for blankets pillows earphones food (on an almost 10 hr flight). On our returning flight of 9 hours we were denied food or drinks by flight attendant!

Our flight was scheduled for 8pm from LAX to London. The boarding process was delayed an hour or so which is fine. We sat on the plane for another 1.5 hrs this was a little strange there was no explanation given. After another hour the pilot told us that we needed to be towed so technicians could take a look. After another 4 hours on the plane he announced that the plane was not able to fly. We were towed back and got off the plane. There were no hotels available so we slept in the airport that night. The next day we were scheduled to board at 8pm. The boarding time was once again delayed an hour and then an hour again. After 3 more hours the pilot again asked that the plane was unable to fly. We are still waiting to hear how we are getting to London. Our whole European family vacation has been thrown off because of this airline. Although it is more affordable then most other airlines avoid Norwegian at all costs!

Delayed over 43 hours on a flight home from LAX to LGW. The delay annoying as it was is made 100 times worse by the customer care or lack of. Being left for two nights to sleep on an airport floor with out blankets food and water is not acceptable. Families and travellers were left with no instructions on what to and where to sleep when no hotels could be provided.

Booked a ticket for a flight leaving from London Gatwick on Friday 25 July going to Fort Lauderdale for a family funeral on Sunday morning. Given the circumstances I bought the tickets on Friday morning no delays were listed and I went straight to the airport. There the flight was initially delayed from 14.20 on Friday to 6.50am the next morning according to the representative at the desk. At the same moment received a text from Norwegian to say that the flight was delayed until 11pm the same night. No one knew what was going on. Eventually the flight was delayed twice more first until midnight on Saturday (a 32 hour delay) and then again until 8.50am on Sunday morning (a 40 hour delay). At this point I have been waiting at Gatwick for hours while the flight was pushed later and later. The final delay would have had me missing the funeral and no would could guarantee that further delays would not be incurred. I had to cancel my ticket and book a new one with BA for double the price which left right on time and gave me no issues. I cannot tell you how stressful this entire situation was at an already difficult time. I will never book with Norwegian again.

Flew from London Gatwick to Nice on 27 July 2014. Flight was delayed. But at 7am on Sunday morning it did not make much of a difference. Entertainment on board - excellent free wifi - great. But the time I looked up from the computer it was landing time. I will book again on Norwegian.

Had a 42-hour delay on JFK-Stockholm with no information at all about when the plane would depart and why the delay actually occurred. The only thing they helped one with was a bad sun-chair that they called "bed". Well not really. Poor airline.

Supposed to fly out on July 23rd from LAX to Gatwick. Once on the flight I thought not bad seats entertainment is ok then they announce that the flight will be delayed. We sat for another 2 hours without food or drink. Then 4 hours had passed people were requesting to get off the plane. After 5 hours on the plane they announced that everyone had to exit the plane and wait in the airport for further instructions. They started announcing that the flight would be delayed until later in the evening the following day. I received a text the next morning saying the flight would be at 5pm around noon the flight changed again until 8 pm. Arriving back at the airport the flight was delayed a half hour. Show up to the gate for boarding time around 7.30 pm and no plane. 3 hours later the flight is cancelled again. Staff were unfriendly. Do not fly this airline no matter what the saving is.

We flew Helsinki-Paris Orly-Helsinki 18-23 July. We knew this is a low cost airline and all extras must be paid for. We had some drinks and snacks which all were very good well worth the money. The seat comfort ok legroom as in other short haul airlines we have flown with. The planes were modern B737-800 free wifi was offered but we did not use neither did we use the inflight entertainment available on overhead screens. Outbound leg smack on time homebound 40 mins late on departure 20 mins on arrival. Boarding in Paris was quite chaotic. Everybody incl a lot of families tried to board at same time with no queue. Norwegian did not offer online check-in on these flights.

I was recently stranded in Stockholm when our trip was cancelled on an overseas Stockholm-Oakland trip. My biggest complaint is the way the Norwegian Air staff continued to lie to us about the "problem" not telling us that the reason we were not flying was because of a dangerous technical fault in the plane. We got a variety of answers such as AC failure to a software problem. Our plane kept getting delayed later and later even though they could have told us much earlier in the day so that we could have found flights on other airlines. Delayed by over 28 hours. Additionally the overseas planes don't have wifi and is falsely advertised on their website as well as incorrectly told over the phone by the Norwegian staff. I would advise everyone to not fly with Norwegian air.