Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1131 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
9/10

Norwegian customer review

(United Kingdom)

EDI-ARN-EDI. They text you flight details on opening of check-in (2 hours before the flight) along with gate number which is useful information. Manual check-in only at Edinburgh as they do not offer online check-in however no queues. Older B737-300 and did not have wifi available. They did have the new slimline leather seats and seat pitch was more than adequate but for those taller than 5'6 it maybe more of an issue. Staff on board were friendly and onboard food available to buy was reasonably priced and looked of good quality. Landed in Stockholm early. Return flight similar to outgoing. Norwegian take part in Arlanda's common check-in kiosk system which allows you to check-in at Stockholm Central Railway Station before catching the Arlanda Express. Baggage allowance is generous and flexible. Landing at Arlanda is a big bonus as is allocation of seats before boarding and the overall service is worth the little bit extra over the competing service offered by Ryanair to Skavsta (which isn't even in Stockholm) - also without the general unpleasantness with that operator. Overall very satisfied with the service.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Norwegian customer review

(United Kingdom)

LGW-BGO-LGW. Seats pitch is really reduced. Staff friendly so on short flights I'd rate them as a low-cost+ (even if my ticket purchased same day was not cheap). They lack online check- in. I wouldn't fly them for 3+ hours flights.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Norwegian customer review

(United Kingdom)

Gatwick-Oslo-Tromso-Bodo-Trondheim-Bergen-Gatwick. Trip started with 50-minute delay not told why. Service good staff friendly. Transfer in Oslo was painless. Oslo-Tromso an exit so excellent leg room. Tromso-Bodo-Trondheim. Got to the airport very early and had a pleasant wait fairly uneventful flight. Trondheim-Bergen friendly check-in staff and stewardesses. Bergen-Gatwick a comfy flight although I only had British Pounds left so couldn't have a meal.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Norwegian customer review

(Finland)

ARN-TFS-ARN with Norwegian. Booked it because of the cheap fare (if booked in advance) - we were a group of five and the flexibility of not having to limit to the usual package holiday 7 or 14 days. Both flights were delayed by about one hour. On the way out had managed to reserve Exit row seating which had great legroom even if a bit narrow. The legroom on standard seats in their 737's is just about acceptable for a low-cost carrier. Food is all extra charge and quality is fairly horrid. FAs efficient and friendly. Altogether as expected not better nor worse.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Norwegian customer review

(Norway)

LGW-SVG. The experience was great with very good value for money new airplane and attentive FA. This is a low cost airline and the only thing that made me feel that it was so was the seats as they were quite narrow. However as the flight was short it didn't really matter but on longer trips I would assume it would be a pain.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Norwegian customer review

(Sweden)

ARN-LGW-LGW-ARN. Chose the option to book seats online +70kr which I thought was a good decision but I managed to book the seat without a window. Norwegian has one of the most idiotic check systems as on international flights one has to check in manually at the desk or self check-in machines. The service during the flight was a joke prices on board much higher than SAS. Tickets were 3000kr and overpriced for the service I got. Do not book on row8 as those are no window seats.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Norwegian customer review

(United Kingdom)

LGW-ARN return at the time of the pre Christmas disruption. Had booked non flexi tickets some time before for a reasonable price against SAS and full service alternatives - many offering poor connections. I am not used to budget airlines and as we were a family of 4 (2 small boys) I thought they worked out quite costly so I just paid to check a single case. Check in easy and quick. Outbound was delayed a little over an hour - no information volunteered within the airport I had to ask. Equipment was a 737-300 clean and quite nicely designed cabin. Food on board as others commented was expensive bordering on the extortionate and service seemed to take forever - mostly due to the time taken to process payments. I was overcharged for my order but this was rectified when I realised. Return flight was the first successful departure on the route in 3 days the airline had posted basic information on their web site but enough to convince us to make the 320kmtrip to the airport. Severe delays made us very late but check in staff understanding and helpful. In the event though we were only informed of a delay of about 2 hours after the check in had closed - this was attributed to problems at the London end so quite credible (again though information flow pre-boarding was poor). Overall - reasonable service for the money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Norwegian customer review

(Denmark)

CPH-FCO-CPH. Norwegian is one of the better no-frills carriers. Their web-site is easy to use and prices are reasonable for add-on extras - seat reservation checked luggage etc. Purchases onboard are very expensive however so you would be wise to buy any food beforehand. Our flights were on time the passengers dealt with in an orderly fashion and the aircraft very modern 737-800 series - clean inside and out. The cabin crew were friendly and professional. The only drawback is not being able to check-in on-line.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Norwegian customer review

(Canada)

Oslo - Copenhagen and that takes an hour and a half. Our flight was delayed 2 hours and the gate was changed 5+ times. The only reason we knew about the gate change was because they sent texts to my boyfriend's phone; there was nothing on the tv screens to tell us about any changes. We couldn't find a service desk anywhere and when I did find a woman who worked for Norwegian she ignored me. Since there were no Norwegian service desks inside the airport security area I couldn't go outside the security area to see what was going on at the Norwegian desk. Check in at both airports was a hassle because staff were unfriendly and the check in Oslo was very confusing.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Norwegian customer review

(United Kingdom)

London Gatwick - Trondheim. Completely ridiculous check-in system. You can't check-in online but at the airport you have to do it in a self-service machine. You then attach your luggage label to your bag. Then you stand in line for an hour to drop your bag off. What is the point? Stockholm - LGW no online check-in. Self-service check-in didn't work. But there were three people on the desks and the whole process was extremely quick and easy. B737-300 was extremely cramped even though the flight wasn't full. Sort out the check-in at Gatwick and I will happily fly Norwegian again. Good destinations and good prices.
Seat TypeEconomy Class
Value For Money 12345
yes