Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1169 reviews
6/10
3 star Skytrax Rating
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1/10

Norwegian customer review

(Sweden)

A very poor substitute (A340) to the Dreamliner for the Stockholm-New York flight with a second-rate Portuguese speaking crew. Warned through a text message that no inflight entertainment was to be expected on board reading light was non functional probably connected to the entertainment system which was not turned on. Cabin temperature was at a very low setting so cabin crew could sell blankets for 5 dollars a piece. Food service was slow and dinner/breakfast were of mini-sized quantity. Service in between meals was non-existent. I have used Norwegian in Europe before and I had no complaints but this long haul flight was a clear picture of cost-cutting and a total disregard for passengers' basic comfort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Norwegian customer review

(Panama)

Business Class (Premium Class) NYC-OSLO-NYC in July/August of 2013. Staff generally friendly and professional and planes are clean. At JFK no separate check in for Premium and I had to drag my bag over to a bag-drop area after check in. At the gate they had priority boarding for children and Premium albeit a bit disorganized. Older A340 which they have wet-leased from HiFly out of Portugal (original interior of old Emirates). There was a small first class section and a large business class section. After take off I was allowed to move up to an empty first class seat which was lay-flat but not all that comfortable. Business class seats are comfortable very padded and with a good recline and foot rest but there is no lay-flat or even close. Inflight entertainment system is disengaged so do not expect anything. The food thrown at you is deplorable. Actually worse than what you get in economy on long- haul! Return today from Oslo not so good. Of course no Premium check in and here not even priority boarding. The leg rest of my seat wasn't working and it turns out Norwegian had known about it for a long time. Food again the same. After they throw that food package in front of you and clearly states that you only get one alcoholic drink you don't see them again before a basic coffee service. I had to walk to the very back of the A340 in order to buy some snacks and drinks after “dinner. Don't expect Business Class on Norwegian when you buy Premium.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Norwegian customer review

(Denmark)

CPH-FCO-CPH. Check-in at Copenhagen very quick you have to pay for extra luggage and I was told that the ticket was valid for return trip as wel which it was not; however the helpful staff at FCO allowed me to bring the luggage on board as hand luggage. Informal and great! On board clean new aircraft (Boeing 737-800) seating space as in flag carriers as SAS staff informal and nice. Everything had to be paid for but the fares are low so OK. Not very large selection of food apart from the usual sandwiches; could be enlarged with cold dishes. Entertainment in line with Austrian. A main attraction on this innovative carrier is free Wifi which worked perfectly on the iPhone but seemingly with problems for Android users. Flights on time. Would book them again - to me the leading low cost European carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Norwegian customer review

(France)

Flew Oslo to Bilbao. Flight was delayed but we knew only because the boarding time passed without the gate opening. Plane arrived late change of crew quite happy to see that the pilot at least had some experience because in other budget airlines you can have a 25 year old "captain". Plane was a recent 737-800 in very good condition. Boarding was un-organized with only one employee at the gate but after there were 2 gateways 1 in front and 1 at the back of the plane to speed boarding. Legroom decent crew did the job. In this kind of airlines you have to pay for food and drinks and I do not contest that but I would like to have at least a good tasty sandwich. They managed to recover part of the delay. All in all not a bad experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(United Kingdom)

LGW-OSL return. Out on new B787 Dreamliner as part of its European short haul prior to going long. Return on B737-800.Very quiet flight on 787 aircraft was full did not seem as spacious as my previous flight on a LOT 787.Return 3 seats in row 1 to myself. Both flights on time crews fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Norwegian customer review

(United States)

Paid for premium seats JFK-Stockholm and told 2 days before flight that plane grounded and replacement had only economy. Replacement plane was equivalent to a retired school bus. Check-in conducted by 3 folks one of whom knew what she was doing. Of course they couldn't even figure out how to configure the lines for check-in so should not have been surprised. Boarding comical - start with back rows then forget rows called and just have a free for all at end. 3 hours late due to the need to retrofit some part of the replacement plane. Entirely a free for all boarding when flying Bergen to Oslo. Return flight to JFK had premium/business with entertainment system not working and food not fit for a dog. And the seat was partially broken (foot rest part). All in all a disaster.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Norwegian customer review

(Denmark)

Norwegian Long Haul. OSL-LGW. Flight DY1310. 11th July. 787-800 Dreamliner. Having taken delivery of their first 787 EI-LNA on 30th. June Norwegian offered passengers the chance of shorthaul European 'Dreamliner' flights for the summer before they deploy them to the USA/Far East. I took advantage of the offer and was not disappointed. Checking in very easy at Gardermoen airport with plenty of kiosks. Boarding delayed due we were informed to a problem with the air conditioning. However the fault (human or mechanical?) was quickly solved and we were invited to board earlier than announced. Being a nearly new aircraft everything was in pristine condition except for the two window controls next to me. The 'Smart Glass' refused to dim on one window despite much pressing and only just worked on the other but did not get fully dark. I feel the control pads are not robust enough and were already worn out. Takeoff was as smooth as silk and done in a very short time. The flight was very calm and the usual aircraft roar absent. The touch screen seat-back entertainment was easy to use and had a very good sky map which could be viewed in several different ways: Normal R/L side Top view Cockpit view etc. The menu had films games in-flight purchases and so on. All in all a wonderful two hour flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
na

Norwegian customer review

(United Kingdom)

Returned last night from Stockholm to LGW. Plane late but not NA fault. Long lines at passport control. Waiting area - no seats. Boarding chaotic free for all with no priority boarding for children or disabled people (my wife). Made comment to stewards who said it was down to the airport. Seated in seats 2c and 2d. No overhead space left. Requested a G&T - no ice available. Alternative warm beer so no sale. Impression that NA cared little for customers or repeat business. Would urge you not to fly with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Norwegian customer review

(United Kingdom)

My husband and I were most impressed. We travelled for the first time to Ibiza and found them to be very reliable efficient and organised. The cabin crew were friendly and helpful and gave a warm welcome on board and a friendly goodbye when we disembarked. We are both tall (I am 5ft 11" and my husband is 6ft 3") and we found the seats comfortable with ample leg room. We enjoyed the inflight snack service and had a delicious tapas box and a full 70 cl bottle of white wine - something which no other airline seem to offer! We used the free wi-fi service too - what a great idea! We would definitely use Norwegian again and have been recommending you to friends and family. We were very satisfied customers!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Norwegian customer review

(United Kingdom)

Excellent self-service check-in at LGW as we had only hand baggage. However when checking in at Barcelona for the return it was like a package holiday check-in with only 2 check-in desks which everyone had to check-in at despite only having hand baggage so we had to queue for an hour! Hand baggage was only weighed at the Barcelona end and pax were being charged if over 10kgs which we weren't. Onboard service the same as all low cost carriers reasonable price. Good legroom. Would travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes