Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1297 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Norwegian customer review

(United States)

I was recently stranded in Stockholm when our trip was cancelled on an overseas Stockholm-Oakland trip. My biggest complaint is the way the Norwegian Air staff continued to lie to us about the "problem" not telling us that the reason we were not flying was because of a dangerous technical fault in the plane. We got a variety of answers such as AC failure to a software problem. Our plane kept getting delayed later and later even though they could have told us much earlier in the day so that we could have found flights on other airlines. Delayed by over 28 hours. Additionally the overseas planes don't have wifi and is falsely advertised on their website as well as incorrectly told over the phone by the Norwegian staff. I would advise everyone to not fly with Norwegian air.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Norwegian customer review

(United States)

Booked premium class seat on flights to and from Europe on the new Dreamliner. Tiny side note about the Dreamliner why do they need to automate everything? What was wrong with pull down window shades? They have this automatic dimmer thing that doesn't work. Bathrooms are fancy and unusable. Flight out was fair. Premium class gets you a bigger seat but do not expect much more than that. Small meal comes in a box. If you want a snack or extra soda be prepared to pay for it. I bought a box of chips which cost me $3.00 for a tiny little bag. Flight home to Oakland was where it really broke down. Arrived at the Stockholm airport (ARN) 4 hours ahead of my departure time of 16.30. I was notified at check in that the flight was delayed two hours. Sat at the airport waiting. They then added more delay time and presented everyone with meal vouchers. 100 Swedish Kroner. Sounds like a lot until you go to buy something. Finally after checking the website for Norwegian I noticed they still hadn't changed the status of the flight and showed it leaving on time. I walked over to the counter where I learned that the flight was cancelled. No notice no announcement. Nothing. So I do as instructed by the women in charge and collect my luggage and find the counter where they are giving out vouchers for hotels. They inform me that the flight will be delayed until 18.30 the following day! No other flights are available as it is too late. I collect another 150 Kroner voucher (almost enough for 2 beers). I go to sleep and wake up to find out the flight is delayed again. The new time is now 20.30. So the bottom line is this. Norwegian knew the flight would be cancelled as the plane was still sitting in Los Angeles at the time I originally checked in. It didn't even leave LA until 2.00 the next morning! If they had told me then that the flight was cancelled I could have had a better chance of getting another flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
10/10

Norwegian customer review

(United States)

Just a follow up to the review on my Fort Lauderdale to Gatwick flight on July 7th. I returned on July 21st and had the same pleasant experience. The only downside to the return trip was the lunch was terrible which is an easy fix as in 'take your own'. I was in Premium and had a very comfortable flight. I was also fast tracked through security which is a big plus of a premium seat. Also Premium has a dedicated check in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Norwegian customer review

(United States)

My son and I flew no frills with carry-on Oakland to Oslo on the Dreamliner. A little last minute so the price wasn't phenomenal but still the best around. Super fast flight - excellent plane. We were comfortable even in the middle of the middle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
na

Norwegian customer review

(United Kingdom)

I have flown from LGW to Arlanda and return both times I have been delayed 5 hours and then 6 hours. No information all flights from London to Stockholm delayed. Never fly with Norwegian unless you can wait in an airport departure lounge. Once on board no refreshments and only one member of flight crew no trolley service nothing. In future I will fly Easyjet or Ryanair. Both are basic but at least they are on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Norwegian customer review

(United States)

Worst airline I have flown. Booked 787 round trip to Copenhagen from Los Angeles a few months ago changed to old euro Atlantic 777 at the last minute. Plane was dirty run down despite paying for premium class seats. No movies no working restrooms in front of plane. Will never fly Norwegian again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Norwegian customer review

(United States)

Booked flight on Dreamliner. They switched the flight on us to a heap of junk leased from Euroatlantic airways. Outbound was delayed 4 hours. Food was inedible seat was broken plane was dirty. Crew was clueless and gave inaccurate and conflicting information. One of the bathrooms broke down during the trip. No inflight entertainment. Changed our seats twice without telling us before the day of departure that we specifically chose for the added legroom on account of my height. Avoid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Norwegian customer review

(United Kingdom)

We travelled from LGW / Fuerteventura 6/7/14 to 13/7/14. Probably the most comfortable seats on an aircraft that I have had and plenty of leg room. We were lucky in that both flights were not full so we had plenty of room to spread out. Both flights left on time and the return flight landed early. The cabin crew were very attentive and cheerful especially outward bound.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Norwegian customer review

(United States)

DUB-STK-OAK. 7/13/14. First leg of the trip was great because I had 3 leather seats to myself and slept the three hours to STK. It was a little difficult to figure out the connection gates (not the airlines fault). The flight went well except for the freezing cold plane terrible veggie meals and the screaming toddler. When my luggage arrives I will change my review.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Norwegian customer review

(United Kingdom)

We flew on the inaugural flight from London Gatwick to New York and then returned two weeks later. We thought the flight the staff the meals were all excellent and we would have no hesitation in flying again with Norwegian Air. Admittedly we did fly Premium Class but again feel the extra seat comfort - very wide and reclined so well that we were able to sleep on the return overnight flight - and excellent meals were well worth the extra expense.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes