Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1004 reviews
6/10
No Skytrax Rating
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3/10

Malaysia Airlines customer review

(Australia)

MEL-LHR via KL return. Very disappointed with the Biz class seats on the legs to and from Melbourne to KL. The seat only had 3 settings and it had to be the hardest seat I have sat on. The cabin was filthy. The food was very disappointing. Overall this Biz class was certainly not worth the money. They need to review the aircraft they use on MEL to KUL leg - this is substandard. On a positive note the A380 (KL to London) Biz seats were very comfortable and the staff very friendly!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(Australia)

Flew KUL-MEL A330. First class lounge in KUL was terrible. Service OK but A La Cart breakfast horrible. Food on board was worse. Inedible 'spicy chicken' limp salad and cream cheese instead of proper cheese. Meal before landing was even worse. Undercooked pastry with unidentifiable mushroom filling. That was it. 3 bites and it was gone. MAS used to be an unbelievable product. Its Air Asia flatbeds or SQ or EK from now on.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Excellent service food was great. New seating and aircraft for the MEL-KUL leg was great the way personal space is utilised is brilliant. The 777 aircraft on the KUL-FRA route was very tired and dated the fleet definitely needs retrofitting and IFE viewing quality on these aircraft is poor. Nonetheless service was great and would happily fly with MAS again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Singapore)

I flew business class from KUL to NRT. From the (just renovated) lounge to the service quality of the cabin crew I would say that the experience was average. The newly renovated lounge atmosphere was simply chaotic and noisy food variety on offer was very limited. Noodles from the noodle bar barely edible. Shower facilities was nothing to write about. The service delivery was just mediocre. There was no drink rounds after the meal service the cabin crew were busy chatting away in the galley. I was expecting more from the cabin crew. Food quality are at best economy standard. Fortunately the experience was saved by the comfortable seat and generous leg space of Boeing 777. I would not recommend anyone to fly MH unless the price is cheap.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malaysia Airlines customer review

(United Kingdom)

Travelled economy class on MH003 11 Feb LHR-KUL seat 80H and MH141 12 Feb KUL-SYD seat 26C. Both flights the crew were very good the seat and entertainment selection is far superior on the A380. I would recommend this airline as they offer a good product and value for money. The areas they could improve is the quality of the food especially the inflight snack on the LHR-KUL sector.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Australia)

7th Jan. Late flight Brisbane to Paris via K/L. A great airline. Excellent service from beautifully groomed flight attendants. The vegetarian food was the best I have ever had on an airline. There was plenty of good service with drinks. Very helpful and gracious staff. Put up in a fabulous hotel in Kuala/L. in between flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Australia)

Brisbane to Kuala Lumpur return on A330-300 flight on time and flight attendants were helpful and friendly plane was clean and looked fairly new. Would not hesitate in recommending Malaysia Airlines for travel.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

Travelled A380 KL to HK. Seat 56C economy class. This flight appeared to be only a third full. I noticed some people changed seats to have a length to themselves. The cabin was clean and spacious. The flight crew all impeccable with presentation and attitude. Security was tight at KL which I'm not complaining about at all. Plenty of leg room and very comfortable. I have travelled on various other A380 aircraft from different carriers and I found Malaysia to be of the same standard in every aspect. Food was fine I quite enjoyed it and drinks were plentiful.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Australia)

Travel from Sydney-KL MH142 and KL-Sydney. Everything was just average the food being served was horrible! I will not consider using this airline in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Australia)

Travelled economy class from KL to Melbourne (MH147) on 6 Jan 14. Service was below average. Food was awful. Toilets were dirty.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no