Malaysia Airlines

Hong Kong to Kuala Lumpur return with Malaysia Airlines. The ground staff were friendly. The Boeing 737-800 with Sky Interior is new, with a pillow and blanket on each seat. The seat is comfortable, but the legroom is a bit small. Each seat has PTV with lots of films and music. The dinner is tasty and the service is great. Cabin crew friendly and helpful.

Kuala Lumpur to Dubai, and I will totally avoid Malaysia Airlines, mainly because of the extremely poor ground service - specially the staff at the counter. Business class meant nothing to them as premium passengers and their attitude was one of the worst. They insisted on weighing the wheel chair of my invalid mother and adding it to the weight allowance - something I have never seen before. With such attitudes and staff this airline is indeed a doomed one.

Kuala Lumpur to Bangkok. Flights about on time, the only good thing. Aircraft were old and tired. IFE was not functional in my row, on return no IFE at all. Service was poor at economy, no blankets, no pillows. They served coffee only up to the middle seats. Timing schedhule terrible, arrived 1.00am on KLIA just on time to miss all transports and pay taxi to KL. Do yourself a favour and book a budget airline. Malaysia offered no better service to pay, i just paid more for no reason.

Kuala Lumpur to Kuala Terengganu. The aircraft departed 15 minutes before scheduled time. The boarding was smooth because this Malaysia Airlines flight was less than half full. The cabin crew were very helpful and legroom was quite spacious. The inflight entertainment offers the latest movies and wide variety of music.

Dhaka to Manila via Kuala Lumpur, and the comfort level and service was good. However, I will never fly Malaysia Airlines again. I had a round-trip ticket to the Philippines (both connecting via Kuala Lumpur). All 4 flights were delayed. Not by minutes, but by hours! All 4 flights, I would have forgiven Malaysia Airlines if it was only 1 or 2 flights within a few minutes. But then I had to wait for hours. I paid a premium for the flight and got 4 delays.

I booked to fly Hanoi to Kathmandu via Kuala Lumpur on 7 December 2015. I received confirmation with airline reference and eticket numbers. I was due to fly on Friday 5 February, however On checking my bookings on 1 February, I find that Malaysia Airlines has rescheduled the KUL to KTM flight and my itinerary is no longer possible. On enquiry, I am told flights are full. Malaysia Airline has made an arbitrary change to their schedule : the flight they undertook to provide is no longer available and no one gives a damn! Hours on the phone have yielded nothing. They are oneworld alliance members and I am a Qatar Airways Gold card member - which appears to make no difference. I am angry. This is the worst service I have received from any airline. Be aware Malaysia Airlines does not care!

Kuala Lumpur to Adelaide return, and the attention to Malaysia Airlines service onboard is certainly a far cry from the abysmal service at the KLIA Golden Lounge. I was greeted by surname upon boarding by the chief steward and a stewardess asked if I would want a drink. As for food, starters usually starts off with beef or chicken satay and fruits, and on the KUL - ADL leg, I had the chicken vindaloo on rice which was moist and flavourful. Dessert was a slice of mango cheese cake which was stock standard fare as compared to the excellent red velvet cake served on the ADL - KUL leg. The staff prepared the seats for bedtime and provided a bottle of water. A vanity box by Porsche Design was given and contains the usual socks, tooth brush, eye covers and assortment of creams. The toilets for business class were clean. Overall, great service, great people and a joy of an airline to travel for business although their Golden Lounge at KLIA could improve.

Malaysia Airlines flight from Hong Kong to Kuala Lumpur upgraded to business class. Flight on time, great service and food. Can't fault them. Second flight Kuala Lumpur to Langkawi is a short flight, served a fruit juice and a packet of nuts - next time I'll save some money and fly Air Asia. Third flight from Penang to Kuala Lumpur upgraded to business class, surprised to be served delicious satay on such a short flight. Last flight Kuala Lumpur to Hong Kong was cancelled, rebooked on one departing 6 hours later - was changed to Cathay Pacific when I complained at KLIA. I had paid extra for pre - seating, why should I have to email a request for a refund?

Never again will I fly with Malaysia Airlines. Travelling Sydney to Colombo via Kuala Lumpur - departing flight delayed 9 hours. 2 hour check in process at Sydney airport at 5am because of ticketing problems (not our fault) and same for the return. Once onboard the staff are shuffling around passengers from seat to seat to accomodate overbooking. The only saving grace was that on the journey to Sri Lanka from KL we were placed on a Sri Lankan airlines flight which was the opposite experience to Malaysian. 2 suitcases left in KL on the return journey to Sydney just topped off a more than mediocre performance. Staff in the majority were unhelpful but did come across one individual who seemed slightly interested in their job. Food disgraceful even by airline standards, served curry for breakfast at 9am on departing flight, only presume it was the curry from what should have been the original evening departure. Departed Sri Lanka at 1am and served curry at 2am followed by a frozen egg roll at 7pm just before arriving at Sydney, absolutely zero thought given catering, I have never seen so many food trays returned untouched. Water pretty much non-existent on all legs of the journey unless of course you wanted to walk to the galley and help yourself. Aircraft in very poor condition, seat covers coming off, entertainment units not working, tape holding things together in the bathrooms, not cleaned at all during any of the flights. Put simply, a number of major errors and a whole load of small things have contributed to our party of 11 people declaring that Malaysia Airlines are completely rejected from our future travels and as a group we travel internationally multiple times year both for holidays and work. I travelled with Malaysia Airlines many years ago and do not remember this level of disappointment, it is a shame and as a national carrier they should be disgraced with their performance.

Dhaka to Kuala Lumpur with Malaysia Airlines. No priority boarding for business class passengers. The entrée in menu stated "satay chicken/beef" but it was not served during meal service. When asked for the satay, we were told that the caterer did not provide it. The seat recliner was not working properly so I had to sit up right. We have been loyal customer of Malaysia Airlines for past 15 years but their services have been going downhill for past two years.