Malaysia Airlines

Flew from KUL to LGK on last week first flight experience from KUL to LGK with MAS. The cabin was clean. The crew service was excellent always responded to guests' requests. I have no comment on the foods and beverages on the flight as my flight was less than an hour and only entitled to refreshments. But as for my previous experience with MAS the foods and beverages were moderately good. Boeing 737-800 with more leg room and reduced flight fatigues.

Flew Delhi - Kuala Lumpur - Narita on return flights and on all 4 flights the crew service did not disappoint me. They were always up to see what passengers needed encouraging refill of drinks whenever they were awake. On most flights they addressed me by name as Mr. xxxxx without even reading from the list! A small thing like remembering passenger names could really make a positive impression about them. Though there seems many negative comments about seating comfort of B777 it had huge seat pitch (more than 70 inches) and could recline almost flat. Not full flat but there was a slightly angled foot mattress placed behind the seat where it could be adjusted toward leg-rest so that passengers won't slide due to angled flat seat. However I had a problem with seats on newer A330s. They have narrower seat pitch and their angled flat seats are uncomfortable to be honest. It is best if made in "2nd position" as indicated in seat adjustment buttons where it gives deep reclined position but not angled flat. Also seat adjustment panels are located in 2 locations one towards aisle or window and can be easily found and the other one hidden inside armrest! The one inside arm rest could choose the positions and can be adjusted manually where as the other can only be adjusted to 3 positions. Ordered Chef-on- Call and was fine. Satay was great. At KL Golden Lounge one should try out local noodles from the noodle bar. They are good! I would score 10 for overall experience due to professional and welcoming service by cabin crew.

HKG-DPS found promo tickets business class seats are same price as Cathay Pacific economy. Travelled with them for the first time. Boeing 737-800 from HKG to KL is cramped for Biz class (similar to other airline's Premium Economy) service and food was good. The Malaysian Satay on the plane is great. Boeing 777-200 from KL to DPS was okay for a 3 hours flight much more roomy than the 737. Lounge in KL is sub-par to other 5-Star airlines. Generally a good flight but don't feel they are a 5-star airline.

Flew 19/5 and returned 22/5 Denpasar to KL. Flight out on a 777-200 the flight being on time was the highlight. Have to say the meal service was the worst I have experienced. Staff appeared confused and missed a few rows out completely. The meal was down sized to a hot meal only. Return on a 737-800 again on time and easier to use entertainment. The first drink serviced arrived and we were offered either a chicken or egg sandwich. This was the meal service for this full service airline. On asking if I could have a beer with that I was informed that this was a non alcohol flight.

Have to agree with Geoffrey Carver about the Boeing 777 that MAS still use. These belong in the scrapyard with the seats not even meeting premium economy standards. How do Skytrax manage to maintain the 5-Star rating for the airline? Besides the cabin products looking old tired and often shabby the once fantastic cabin crew are now more often miserable and certainly not focussed on customer service.

KL to Beijing return A330 each way. Outbound flight only half full and being the redeye there were plenty of empty rows in the center so wife and kids slept nearly the whole way. I ended up wandering up to business only about a third full to chat with a friend I happily realised was aboard also and stayed about 4 hours and the crew were fine with that. Tasty meal kids pack and more than enough booze thank you. Inbound flight was 6am so very full yet tasty breakfast and OK coffee kids happy with the entertainment.

A380 LHR to KL and return. Business class. Our first trip in the 380 and very impressive too. Spacious comfortable. Good standard of catering. Cabin crew pleasant and obliging. Better than 747 by some distance. No hesitation in recommending.

KL to AKL and return. B777. Business class. I hate the 777 with a vengeance. It is uncomfortable incredibly noisy and frankly outdated. Storage is poor.

My husband and myself flew DUB-LHR-KUL-AKL return in April / May. We had a lovely trip both ways with all flights on time. We were really impressed with the flight attendants as they did all they could to make our trip pleasant. We cannot understand some of the negative reviews as our experience of MAS was totally positive.

Penang to Kuala Lumpur only a one hour flight and meal was very limited. The service was good though and the flight was quite punctual.