Malaysia Airlines

Flew from Melbourne - Jakarta. The ticket was cheap but service was poor no smile when serving food. We had our baby with us and wanted their help to heat up some milk but it took ages for the cabin crew to come when we pressed the call button.

My family and I flew 3 sectors MAN-LHR (BA) and LHR-KUL-DPS on 13th April on the A380. Booked through MAS. Firstly nearly missed the flight as the domestic flight from MAN-LHR had been brought forward by 2.5 hours MAS had failed to notify us by email post or phone. It was only because I insist on being early that we made the flight! On board MH3 first impressions of the A380 was of dirt and ingrained filth and unfriendly crew. The seatbacks were really grimy and gave the relatively new aircraft the impression of having never been cleaned. No menus or amenity kits. The toilets were average but not cleaned to a good standard. The meals were revolting. No salt and pepper. Coffee offered before meal started. The children's meals were just lasagne. No choice at all. No kids packs offered. Drinks were poured into thimble sized glasses and the white wine was warm and vinegary. Crew flung the meals out in a disinterested fashion. No drinks brought round in the flight at all. We had to keep asking the irritable crew who were sitting in the galley reading magazines with curtains pulled round for glasses of water. Seatbelt signs on permanently and pointlessly since it was smooth as could be in the cruise. We kept hearing "Ladies and Gentlemen as we are experiencing turbulence hot drink service will be suspended" What hot drink service was that then? I must have blinked. We flew MAS in 2005 they have plummeted in standards since then. This time I chose them because they were excellent before and paid £710 per person this time around. What a big disappointment.

6 May 2014 MH 388 to Shanghai Pudong. What is going in with Malaysian airlines? Service seems to have taken a dive together with food quality. Revamped First class lounge in KL is worse than the noodle cafe outside. Removing the platinum lounge to make way for that not so good. Also what's with the entertainment onboard? Please change it around faster. Having the same TV and movies running for months is not cool. Been flying MAS for 10 years and platinum member for 3. So I have seen the decline.

We flew Malaysia Airlines from Kuala-Lumpur to Melbourne a few days ago and we were pleasantly surprised with the service they provided. The cabin crew were excellent. Constantly checking if you were OK. They all seemed very happy and cheerful. Inflight entertainment food etc are all basically the same in any airline but the crew can make the difference.

Bangkok - Tawau v.v. via Kuala Lumpur. Their hard product for this route is not up to industrial standard very old 737-800 in all flight worn out interior black stains all over torn seat cushion not fully functioned toilet and no entertainment at all. However they are not bad in other product offering. The food although far from decent in portion are tasty. Seat pitch is reasonably good perfectly punctual. Every of their staff are terrific service with smile and tried to solve the problem caused by their ageing aircraft. They really show us what Malaysian Hospitality mean.

Frankfurt - Kota Kinabalu via Kuala Lumpur and back (B777-200 for long haul flight B737-800 for domestic flight). What I appreciated most - apart from the on-time arrivals - was the rather generous legroom on the B777 (rarely found elsewhere nowadays). However otherwise I found Malaysia Airlines quite average. 3 of the 4 planes did not look as if they were just delivered from the factory the cabins had a slightly worn look. Likewise the cushion had probably not been in contact with detergent for several weeks. The (vegetarian) food was only mediocre beverages were not served between the meals (on a 11-12 hour flight). Water and soft drinks were available in the galley but if one has a window or center seat that is of limited use.

April 2014. I was pleasantly surprised. Our flight PER - KL was good. It was delayed an hour in Perth and then we raced for our connecting flight to Paris only to find that flight had been delayed as well but the food was really nice and the service was with a smile. KL-Paris on the A380 top deck was a great experience. The Entertainment had a great variety and snacks were available all through the flight. Paris to KL we were seated on the top deck again and I don't think I would like to fly below after experiencing this as there are not many seats the food comes out quickly and best of all is cleared away quickly. Kids were happy as they could plug their laptops in very easily and I found the headphones comfortable. Hubby sat next to the window and I was quite jealous of the little locker he had there and the shelf to lean on. I cant complain about anything. KL-Perth - back on the A330 and we noticed the difference with space might not be much smaller but it certainly felt more cramped. First thing I noticed was how dirty it was looked like a previous passenger had spilt something down the seat opposite me on the aisle and it hadn't been cleaned the carpet was also very worn down the aisle and there were a few unsmiling hostesses and our buzzer didn't get answered however it was a smooth flight with a great landing into Perth which is known for its turbulence on landing. All in all we enjoyed every flight service was great especially on 3 of the flights and not a sausage roll in sight. I would fly them again if I could sit up top and the price was right but Singapore Airlines is still my preferred airline - they do beat Malaysia in all areas. On another note my daughter left her ipad in the pocket of her seat when we landed in Perth and it was handed in and we picked it up the next day - so relieved.

Flew KUL-LHR and return. Clean sleek and simple. Flight was on time and I felt comfortable. For this trip I had also flown BA to Prague and it was such a disappointment. Only thing I would suggest to MAS is to upgrade its inflight meals.

MH - 128 Melbourne to KL - New A330 Aircraft was very clean and new Inflight entertainment was very good staff were not very attentive at all. Chicken sausage roll I found to be excellent however everyone else in the travel group hated it! Breakfast dishes were both terrible. MH 791 - Phuket to KL - New 737-800 Flight was excellent Chicken Lasagne was one of the best I have eaten cabin crew were good. Best flight of the trip! MH - 149 KL to Melbourne - Old 777-200 (1997 to be exact) however the comfiest plane I have been on! Headrest had an excellent range of movement to create a nice pillow the IFE screen was old and hard to see but not needed as I slept the whole way.

6 flights in total London-KL (A380 upper deck) return KL-Kuching return and KL-Langkawi return. The London-KL flight wasn't too bad cabin crew were efficient but the food didn't taste too great but edible. Inflight entertainment was quite good. The internal flights were only about an hour and actually the food served was better than the long haul flights. The flight from KL-London was delayed by 3 hours - I wouldn't have minded so much but the flight departed around 3am and all the passengers were tired and cranky including us. At KL the ground staff at the transfer desk were not at all sympathetic. They said that the delay was due to waiting for passengers from a flight from Perth and as there were so many people connecting to this flight they had to wait for them. They gave us some meal vouchers and I asked them if I could use them anywhere our departure sector they told me yes except for Harrods and another restaurant. We went to a 24hr cafe and they declined my voucher! On both the long haul flights there were babies crying throughout the flight which did not make the trip too pleasant. Overall i would fly Malaysia Airlines again as the price was not too bad for the product they provide however if I had the choice I would probably pay a bit extra to fly with Singapore Airlines as the level of service was a lot better.