Malaysia Airlines

Kuala Lumpur to Brisbane. New Airbus A330-300. Check in was fast and flawless. Very good information about the flight status before boarding. Boarding was greeted well. Flight attendants looks slightly old but alert. Legroom was good. The multimedia interface was excellent with wide variety of shows and movies. Food was good and filling. Very quiet flight even with many people. I would recommend this airlines for an enjoyable flight.

MEL-KUL on A330. The seat was hard and not very comfy to sit for a longer period. Poor selection on IFE service was decent and food was ok. Nothing really stands out just your average decent airlines. Something for sure that it is not up to the standard of a 5-star airline like others. the service food and IFE on MH is noticeably inferior compared to other legacy airlines i.e. Singapore and Cathay.

KL- Hong Kong June 1 2014. Decent flight food fine service great inflight entertainment a big let down (movies and inflight mag).

Flew SYD-KUL-DEL-KUL-MEL. Like most of the reviews I found that the cabin crew had no customer service and all seemed to hate their jobs. That being said I found everything else great. The aircraft ( We had the A330 B737 and the B777 ) were great and all had personal entertainment screens. The entertainment on the international flights was excellent and on the Kuala Lumpur - Delhi flights there wasn't as big of a selection but still good. I found the food great and alcohol was complimentary on all flights. I would definitely fly MH again.

KL-Colombo MH 184 May 15. Colombo-KL MH 185 May 20. Business Class. Service was still top notch friendly and warm. However I can't really say the same for the food served. Not up to my expectations. The satay somehow tasted bland the sauce wasn't as good as before. Cutting costs?

Flew from KUL to LGK on last week first flight experience from KUL to LGK with MAS. The cabin was clean. The crew service was excellent always responded to guests' requests. I have no comment on the foods and beverages on the flight as my flight was less than an hour and only entitled to refreshments. But as for my previous experience with MAS the foods and beverages were moderately good. Boeing 737-800 with more leg room and reduced flight fatigues.

Flew Delhi - Kuala Lumpur - Narita on return flights and on all 4 flights the crew service did not disappoint me. They were always up to see what passengers needed encouraging refill of drinks whenever they were awake. On most flights they addressed me by name as Mr. xxxxx without even reading from the list! A small thing like remembering passenger names could really make a positive impression about them. Though there seems many negative comments about seating comfort of B777 it had huge seat pitch (more than 70 inches) and could recline almost flat. Not full flat but there was a slightly angled foot mattress placed behind the seat where it could be adjusted toward leg-rest so that passengers won't slide due to angled flat seat. However I had a problem with seats on newer A330s. They have narrower seat pitch and their angled flat seats are uncomfortable to be honest. It is best if made in "2nd position" as indicated in seat adjustment buttons where it gives deep reclined position but not angled flat. Also seat adjustment panels are located in 2 locations one towards aisle or window and can be easily found and the other one hidden inside armrest! The one inside arm rest could choose the positions and can be adjusted manually where as the other can only be adjusted to 3 positions. Ordered Chef-on- Call and was fine. Satay was great. At KL Golden Lounge one should try out local noodles from the noodle bar. They are good! I would score 10 for overall experience due to professional and welcoming service by cabin crew.

HKG-DPS found promo tickets business class seats are same price as Cathay Pacific economy. Travelled with them for the first time. Boeing 737-800 from HKG to KL is cramped for Biz class (similar to other airline's Premium Economy) service and food was good. The Malaysian Satay on the plane is great. Boeing 777-200 from KL to DPS was okay for a 3 hours flight much more roomy than the 737. Lounge in KL is sub-par to other 5-Star airlines. Generally a good flight but don't feel they are a 5-star airline.

Flew 19/5 and returned 22/5 Denpasar to KL. Flight out on a 777-200 the flight being on time was the highlight. Have to say the meal service was the worst I have experienced. Staff appeared confused and missed a few rows out completely. The meal was down sized to a hot meal only. Return on a 737-800 again on time and easier to use entertainment. The first drink serviced arrived and we were offered either a chicken or egg sandwich. This was the meal service for this full service airline. On asking if I could have a beer with that I was informed that this was a non alcohol flight.

Have to agree with Geoffrey Carver about the Boeing 777 that MAS still use. These belong in the scrapyard with the seats not even meeting premium economy standards. How do Skytrax manage to maintain the 5-Star rating for the airline? Besides the cabin products looking old tired and often shabby the once fantastic cabin crew are now more often miserable and certainly not focussed on customer service.