Malaysia Airlines

AKL-KUL-AKL (1 July and 18 July 2014) on the Boeing 777-200. The seats were very comfortable and the legroom was wide for an economy class. In terms of food I prefer the one from KUL as it is catered by Brahim's instead of the food that was catered at AKL's catering. The screen of the IFE was a too small in the 777 I hardly enjoyed the movies and expected to have more choices. However the audio on demand was up to date they have the latest album of my favorite singers. Cabin crew was friendly and they provided a very good service to all passengers.

KUL-SIN Sunday noon departure. Online booking and check-in is easy enough with an added bonus of being able to drop off bags at the City Air Terminal at KL Sentral before boarding the airport train. After that it's a little disorganized. Boarding time is advertised far too early making passengers wait half outside the gate area for a second security screening and only then getting to wait with proper seating. The staff was OK though none too friendly. They handed out peanuts and drinks and that was it. I didn't mind choosing MH over similarly priced competition nor was the trip in any way memorable. Average in general.

BKK-KUL-SYD-KUL-BKK. For the first leg BKK-KUL the flight was flown with a B737-800 and the leg room was comparable to a budget airline! Not quite what I expected! Food was just okay but it's just a short flight so nothing to complain about. The second leg KUL-SYD was excellent. Attentive and polite cabin crew for an overnight flight and the food was one of the best I've had. Flight arrived earlier than scheduled which was commendable. The return flight SYD-KUL was quite full and the cabin crew seems a little short tempered. My request for water was being brushed away by 1 cabin crew and the second cabin crew replied in a not so polite tone. I noticed that the crew was more friendly to non-Asians and I did not get a single smile from the 2 cabin crew that was tending to my row of seats. Food was great as usual but not the cabin crew. The last leg KUL-BKK was cancelled a few days before the flight and I was put to a flight the next morning about 11 hours away from the original flight. I had to book a room at the transit hotel at KLIA to spend the night. No compensation was made not even a free upgrade to Business Class. Again cabin crew put on long faces. If given a chance I would avoid flying with Malaysia Airlines.

ICN-KUL A330 code share with Korean 8/26. It has been many years since I traveled with MH but considering the recent events I had no qualms about this trip. The price and flight schedules were right. Two FA seems sad and about to cry during the flight for some reasons. The rest were fine and professional. Service and food were okay. Flight left and landed on time luggage was present at the end of the trip. My section was 50-60% full mainly locals. I would fly with them again but will see how the recently announced cuts affect service.

My husband flew from Perth to Kuala Lumpur to Tokyo to Los Angeles. When we got seated on the plane in Perth we had to use wipes to clean the surface in front of us and our tables as they were filthy. When we got seated on the plane at Kuala Lumpur we sat there for approximately in a hot plane without taking off for about thirty minutes then advised there was a technical problem and they were waiting for an engineer. We then sat in the hot plane for about another half an hour and not even offered a drink of water. Passengers had to go into the service areas and ask the hostesses for a drink. I understand planes do have problems from time to time but to not even be offered a drink. After about another half an hour we had to get off this plane and get onto another one. On the flights to Tokyo and the following one to Los Angeles the meals were disgusting and we are not fussy eaters at all but couldn't eat the meals. Also on these flights the rubbish incurred by the passengers was not once collected. On the ten hour flight Tokyo to Los Angeles we did not get one cup of tea or coffee. Every time it was time for tea or coffee they said they couldn't serve it because of impending turbulence which we are still waiting for. We flew home from Rome to Perth with Emirates and experienced a lot of turbulence but still received our tea and coffee. We were a bit hesitant going with Malaysian Airlines after the disappearance of their aircraft but did think they would go out of their way and offer a very good service but not to be. We will never fly with them again because of the dirty inedible food and shocking service on their flights.

KUL-LHR. Long 12 hour flight was slightly delayed. Nothing but praise for Malaysian airlines. Fantastic crew who did their job to the best ability. The Inflight entertainment on the A380 is the best I have experienced 200+ movies how could anyone get bored on a flight like that? Food was good too.

KUL-KCH MH2520 19 August 2014. KCH-KUL MH2521 22 August 2014. Outbound flight almost half empty seats. Overall experience from the food IFE and crew services in term of friendliness is excellent. Inbound flight with less empty seats is similar to the outbound flight with the exception of cold sandwiches that were served to the passengers the overall experience is truly 5 star for 1.5 hour domestic flight.

My partner and I flew from Kuala Lumpur to Sydney on August 21st. I found the food very ordinary and the Vegetable rolls are awful. I was so hungry after being awake all-night due to a child in the seat behind me continually kicking the back of my partners seat. The service is also average which is unfortunate. I spilt water all over me and looked for someone to help me maybe grab me a towel or something. I waited until an attendant came into view. I waved to him and smiled to let him know I needed him. He stood there looking at me then turned away. Totally ignored me. He eventually came. By the time he decided to come I had used the blanket to wipe up all the water. Not happy at all with service. I really would like to see airlines group families together a bit separate from adults traveling with no children and I feel it is really unfair to be kept awake all night and inconvenienced by badly behaved children. I can not see me flying Malaysia Airlines again.

How standards have slipped on MAS! Flew Brisbane-KUL on 15/08 and was on MAS again after using a number of other airlines for frequent trips up to S.E.Asia. We were not able to get the seats we requested and ended up way down the back. IF entertainment was limited and not all advertised choices were available. The food was terrible with 'dinner' being a small strip pie even the staff apologized when I questioned what they had served up to us. Breakfast was a little better. Drinks had to be requested and was limited to 2 serves only. Staff then retreated to their area and we're hardly seen for the rest of the flight. It is easy to see where MAS is heading but sad to see what was once a great airline drop its standards so much.

Flew LHR-KL-LHR on the A380 economy section of upper deck on both legs. The seats are comfortable enough but leg- room is still somewhat restricted. The cabin crew were attentive there were drinks brought around every hour during the flight. The food was standard airline fare but coming out of KL there was little choice it was 'spicy' or nothing - so I had nothing. Having said that most other passengers seemed to find something to eat. The upper deck is a pleasant experience it feels more spacious in economy because of the fewer number of seats. My main complaint would be the temperature it was bitterly cold initially with many passengers wrapped in blankets and coats. Surprisingly there was no amenity pack of any description in economy.