Malaysia Airlines

BNE to SIN via KUL. Excellent flight. The business cabin in the new A330 is really good and the crew is very accommodating. The satay is also extremely delicious. The 15.4 inch AVOD screen also had a good selection of movies. The amenity kit was the star of the evening. It had everything you could think and couldn't think of.

The staff were not friendly for welcoming the customers onboard. The staff did not guide the customers to their seats. Furthermore the cabin crew missed some rows while serving the drinks. The choice of drinks is very limited as well. No biscuit and no bread served but just a small packet of peanuts. The legroom in economy seat was not good. The lavatory was fairly clean. However the ticket price was very reasonable and affordable.

KUL-SYD. enjoyed Flight except two problems - meal request not available (a first in business class) and FA's disappeared for three hours which happens in a night flights but this was an all day flight. Otherwise good value.

Flying from Singapore to Beijing on 03 November 2014 (MH606 and MH360) and returning on 12 November 2014 (MH361 and MH611) with transit at Kuala Lumpur. 3 of the 4 sectors were near to perfection. Most of the cabin crews were polite. The food and beverage served on board were nice and tasty. The only problem to be mentioned could be the malfunction toilet at the rear of the cabin on the Singapore - Kuala Lumpur sector (MH606).

LHR-KUL-AKL-KUL-LHR. A mixed bag. Positives: The A380s are superb esp in top deck economy and they have a very good IFE (if limited in choice compared with EK's). The service was fine and I got this at an excellent fare. Areas which need work: you can't choose your seating online as with EK and have to go through the airline instead; the online check in asks you to print your boarding passes but (at AKL anyway) these had to be reprinted - took extra time; the IFE on the B777 services (to/from AKL) is now next to obsolete and is very limited in its selection. I would fly with them again but they are still somewhat behind the 8-ball.

I was on MH132 AKL to KL on 26th November. My bid for an upgrade was accepted so I was in Business Class on the 777-200. I only have praise for the crew the food the comfort and the whole experience. The seats are angle flat but I was able to have at least 6 hours of sleep. I also used the Chef-on-Call option and the food I ordered was really good. Very attentive and friendly crew as well.

I flew from Heathrow to Sydney stopping over in Kuala Lumpur for 2nights 3days. On my return trip I travelled back on my own. My family upgraded me to business class with assistance in place because of health issues. I was looked after from start to finish the service and staff were excellent I have flown with them before and would fly with them again.

KUL-BKI-KUL (transit in LBU and MYY on the way back). Pleasant experience in all sectors. Good food generous portion. Aircraft clean crews very attentive and helpful. No hotels for transit passengers (more than 6hrs). MH should look on this matter as other major airlines do provide accommodation for transit customers.

I flew FRA-KUL-SIN with Malaysia on the 23rd of November 2014 in economy and it has been a good experience: The seating in the 777-200 is really good - I like the 2-5-2-configuration at least as long as my wife and I get on the double seats at the windows sitting in the row of 5 would be bothersome on the other hand sitting at the window in a 3-3-3 configuration is nearly the same - 2 persons have to rise if you want to get out. The seat comfort is excellent. I'm traveling a lot and the pitch of 34 inches in economy is world-class in addition to that the seats even if they look a little bit worn have a lumbar support and a good recline. The screens for the IFE are very small but the choice of movies is great so this is ok. The food was the best I ever had in economy class warm tasty and enough staff offered drinks all the time even the wine was of good quality. The only point that should be better is the kindliness if the staff - they did what they had to do but there was no smile at all. The flight KUL-SIN was on a brand-new 737-800 and very short not much to say about that.

Flew LHR-KUL-PER on MH3 and MH125 with my wife and 2 year old son. Contrary to what I read about MAS' policy on seating children on top deck in economy I was happy that we had been seated there in the middle row of 4 seats. I was even happier when before take off the stewardess moved the gentleman sat next to us to an exit seat so that we all had more room he was also very pleased. The cabin decor I must say is fantastic compared to the SQ route we took last year it is far ahead. Both planes were also in very good condition compared to other airlines on similar routes e.g. EK and SQ. The seats were well designed but as Mr Walsh has pointed out previously they are not as good as the old 747 seats on older MAS flights. I am also 6"3' and we are talking about economy after all so it can only be bearable. The food on the flight was pretty good for economy there were plenty of beverages served throughout the flight and my wife's veg and sons child's meal were always served first and his tray was always cleared before the remainder of the cabin. The only thing that's worth pointing out is that on EK and SQ for such a long flight there is usually a selection of sandwiches to snack on however we were only given chocolate bars and crips which I thought was a bit cheap. Appreciate the airline is struggling financially but I fail to see how depriving passengers on which is already a long and tiring flight a decent snack. The cabin crew were polite but lacked the Malaysian hospitality that I have come to expect from MAS. Having flown with them regularly since 2004 they were not quite up to the previous standard. They were not rude or anything like that just that they were going through their motions as quickly as possible. Considering the cost of the tickets were several hundred pounds less than SQ or EK I would definitely recommend MH.