Malaysia Airlines

I flew MH from Perth to KL and again KL to Siem Reap. Normally I would fly QF to. Sin but they no longer offer full service flights out of Perth. Anyway MH offered a flight at a reasonable hour of the day and a good price. The plane was fine the flight into KL early and essentially turbulence free despite warnings. Seat comfort is just OK. The biggest complaint is with the quality of the service. Staff seemed surly and uninterested. Food quality was also average whilst the drinks seemed positively stingy. Wine was very cheap quality and when I asked for a soft drink I got a glass mostly full of ice with a dash of coke and no can to refill the glass. Give me the whole can. Could also increase frequency of water handouts especially one just before descent. The flying was ok but a little more effort would go a long way.

Flew from London to KL and back both ways on the top deck of the A380. The cabin crew were OK polite and friendly. There were frequent food and drink runs so I didn't need to bring out the snacks I had brought with me. There was plenty to watch in the IFE system. The seats were fine considering this was economy with enough leg room as long as you don't get someone in front of you reclining their seat for the whole flight!

Business Class in A330 and A380 LHR/KL/SYD return. Definitely a long way short of the mark in just about every aspect. The business class seats in the A330 are not good at all and don't afford comfort in just about any position. The A380 seat is acceptable but a long way short of the major players such as SQ/EH /Cathay. The entertainment system had a pretty ordinary selection of movies. There were not a lot to choose from or someone at Malaysian has a love of sci-fi and kids movies. Food very ordinary and the Book the Chef a waste of time. Of the 4 meals two of my booked meals arrived. The lounge in KL is way way way short of the mark. Would I fly them again? No.

Flew from KUL to AMS in Business Class with MH Upgrade on a 777. Lovely experience. Was a bit wary of the angle lie flat seats but as there was an empty seat next to me I had an extra pillow to put under my feet making me lie in a 180 degree position. Slept for eight hours and was very comfortable. Very attentive and friendly FA's. Having flown the first leg AKL to KUL in Economy I couldn't help noticing a difference in attitude between the two crews. In EC they seemed to be going through the motions. Fair enough they did what they were supposed to do but they could have smiled. Having said that I will continue to use and recommend MH. Not only do they offer very competitive prices and a speedy connection to New Zealand they also deserve support after this year's horrific events.

MEL-KUL-PVG return. This is my first trip with Malaysia. All flights were punctual. Planes were clean but a bit old which takes away from elegance and presentation. The food was delicious but the drink selection was somewhat limited. The entertainment system was not up to scratch. Most movies were old and choice of video games was limited. The music system was fine. The toilets at the back of the plane were small. There is nothing wrong with Malaysia Airlines but nothing to inspire either. They do a good job at providing basic service (nothing exceptional). Value for money it is excellent.

Phnom Penh - KL - Bali on 20th Dec. Nice new Boeing plane very good inflight system with reasonable films polite crew clean plane. Food was fine given each leg was relatively short. Perfectly happy with Malaysian and will fly with them again.

SIN-KUL-CDG and same for return. Flight from SIN-KUL and vice versa expected to be full. Efficient service but experience marred with passengers who clearly don't understand the meaning of checking in their bags. Single aisle plane meant that if you are at the back of the plane be prepared. To wait for the passengers upfront to get offload their bags from the overhead cabins. In all not airline fault but idiotic passengers. KUL-CDG flight was not full thus my partner and I had an empty seat between us. This improved our mood for the long 13hrs flight to Paris. Cabin crews were excellent engaging us with small talks n such. No problem with food onboard. CDG-KUL flight was full and I was sandwiched between my partner and a dude. Just got a nasty shock that when I opened the magazine holder there were used tissue. Again not cabin crew's fault instead the ground handling staffs at Paris for not cleaning the plane properly. Requested for cabin crew to clear the tissue away and she apologized profusely for the oversight which I think was very sincere. The breakfast on plane was god-sent which was nasi lemak and sambal shrimp. After having days of non-spicy food (mustard is crap btw) the breakfast served was attuned to my taste even though I tasted better nasi lemak I have no complains here. All in all MAS may find a supporter in me who will forgo SIA for better fares.

Flew SIN-KUL-AMS on December 23 2014. The SIN to KUL was delayed for an hour but it was okay because we were flying Business. We stayed in the lounge while waiting. Lounge was very quiet with total of 6 passengers using it. Food and drinks selection was okay. We loved the satay and wines. Flight was quick comfortable seats and with some refreshment. It was with a new plane B737-800. Service was excellent! KUL-AMS was also delayed for 45 minutes. They could not get a clearance for take off and also waiting for other delayed passengers (like us). The transfer was nicely organized. It was with B772ER an old plane. Small personal screens limited and not so great selection of movies/entertainment. Food was fish or chicken. I chose fish which was overcooked. It was served with veggies that were very salty. Breakfast was Nasi Lemak or Omelette. The omelette was nice served with sausage and hash brown. My partner chose Nasi Lemak and it was very spicy for breakfast. Seats were comfortable in the economy although it can be improved and need some cleaning. It was lots of leg space for tall guys like me(40D). We had 4 rows on our own although It was a busy flight. Service was not impressive. After serving the supper most of cabin crews disappeared. They served only one round of drinks throughout the flight. We had to look for them in the pantry area if we need something. Also no snacks were offered in between. One of the cabin crews even asked me "Boss what do you want?" We normally take Singapore Airlines and KLM. We took MH because of the pricing. Malaysia Airlines is far from this two in terms of comfort food service and fleet maintenance. I'm a little worried now on my flight back to KUL and to SIN. I hope its a different plane a newer one.

Flew four legs MAA-KUL-BKK KBV-KUL-MAA in October/November 2014 - a total of about ten hours flying. All flights in Business all in 737-800's. Found it all to be a superior experience - from check in to land and air staff to cleanliness of planes to entertainment (a bit limited but these are 737s) to timeliness. The golden lounge at KUL is excellent - very bright and clean good wifi decent food clean showers. All of it puts North American airlines to shame. I would happily use MH next time I'm in SE Asia.

Very poor experience. Flight delayed on 11 December out of Saigon by 2 hours. They said they would hold the connecting flight to London and that ground staff in KL (their home airport) would be on hand. None of this was true. No information given on the flight about connections. Nobody available on their transfer desk for an hour to sort out issues and took two hours to get transferred overnight to a hotel and re-ticketed. Nobody took responsibility and the duty manager declined to come down and deal with the issues.