Malaysia Airlines

I flew CGK-KUL-PEN vv. When I was waiting for the CGK-KUL flight MH send an sms which they informed that my KUl- PEN flight would be delayed for 2 hours. Later the captain informs the reason of the delay and apologize. The sandwich served between CGK-KUL was fine. One of the male crew was rude and never smiled at all. The others were fine. All aircraft was new 737 with sky interior except for PEN-KUL flight which is an old 737. Overall MH is fine.

MNL-KL-CDG Dec. 20 2014 and returned Jan. 4 2015. The trip to Paris was delayed from Manila and we were concerned that we might either miss the flight to Paris or our baggage might get delayed. Luckily this didn't happen. We also had chef on call meals which was a good option. The flight from KL-CDG used the A380 and it was a good experience for us overall. However on the return flight we tried to request the meal via email but their office was closed since they only work Monday to Friday Malaysian time. We asked at check-in but it was too late. No amenities onboard - when I asked the staff they said they were forgotten by the airline. We arrived into KL with about an hour to spare before the next flight (this was meant to be a 2 hour layover) but when we arrived in Manila our luggage was not with us. The plane from KL to Manila was old and dirty.

KL to Melb. 4th Jan. Flight delayed by 45 mins but these things happen. The staff were very attentive and happy going about their job. Meals were of quite a good standard and the drinks flowed freely. Water was topped up on a regular basis and always done with a smile. Have travelled with MAS quite a lot over the last few years and never had any problems they are a great airline and would not hesitate to use them in the future. We did travel on the A330-300 and I find the seats quite uncomfortable 777 seats are a lot more comfortable.

Flew KL-CDG with their A-380. On the flight to Paris the trip was mostly good. Staff were good with their service. Seat lie flat but a bit hard on the back. Lower feet portion has no problem. Food was ok Inflight entertainment was good. However on our return flight the toiletries is missing. Slippers were not given. Staff were attentive to our needs but you can see that quality of service is not there. Toilets are not being cleaned so you go in with wet floors. Some of the toilets are closed because the flush is not working. Not your typical business class service and comfort. So much lacking on this Airline.

Ho Chi Minh City to Kuala Lumpur on December 29 2014. The only 4 check-in counters open and I had to wait approx. 45 mins although only about 10 people queuing. The flight used a B737-800 and the crew were good. The magazines and newspapers were in a bad shape. The food were good (didn't get any options since they were running out of food). The luggage took another 45 minutes to come out.

Very nice trip with MAS. First trip ever with them. First economy onward journey AMS-KUL-DPS and Business return. In a very empty business class (4 out of 30 seats were occupied) we travelled with a 6 month very comfortably. Staff was nice and accommodating. Only con was the food we are vegetarians and they catered for religious vegetarians. Well cannot blame them as it is difficult to cater for us. The trip went very well lounge access priority baggage handling. Will definitely fly again with MAS.

LHR-KUL on 3rd January - check in at LHR was very slow indeed with only one biz class counter open initially. The lounge was fine busy but space to sit offering a good breakfast selection for the 10.50am flight. Friendly welcome on board (much better than the outbound 2 weeks ago when the unfriendly stewardess at the door looked at my boarding pass and simply said "This way" and pointed - no smile or greeting of any kind.) The upper deck cabin is comfortable and spacious and the window seats have loads of storage space. The seat was OK but I didn't really find it particularly comfortable for sleeping even with the mattress topper. A bigger softer pillow would have been good. The crew was very proactive and efficient throughout the flight. The chef on call service worked fine and the food was pretty good with a decent snack bar set up at the front mid flight. The IFE was just ok - seemed to be a lot of the same selection as there was in December. KUL-CGK on 737-800 was fine - much more comfortable than European short haul in J class. Overall it was a good experience - I'd happily choose Malaysian again if fares are competitive.

I flew MH from Perth to KL and again KL to Siem Reap. Normally I would fly QF to. Sin but they no longer offer full service flights out of Perth. Anyway MH offered a flight at a reasonable hour of the day and a good price. The plane was fine the flight into KL early and essentially turbulence free despite warnings. Seat comfort is just OK. The biggest complaint is with the quality of the service. Staff seemed surly and uninterested. Food quality was also average whilst the drinks seemed positively stingy. Wine was very cheap quality and when I asked for a soft drink I got a glass mostly full of ice with a dash of coke and no can to refill the glass. Give me the whole can. Could also increase frequency of water handouts especially one just before descent. The flying was ok but a little more effort would go a long way.

Flew from London to KL and back both ways on the top deck of the A380. The cabin crew were OK polite and friendly. There were frequent food and drink runs so I didn't need to bring out the snacks I had brought with me. There was plenty to watch in the IFE system. The seats were fine considering this was economy with enough leg room as long as you don't get someone in front of you reclining their seat for the whole flight!

Business Class in A330 and A380 LHR/KL/SYD return. Definitely a long way short of the mark in just about every aspect. The business class seats in the A330 are not good at all and don't afford comfort in just about any position. The A380 seat is acceptable but a long way short of the major players such as SQ/EH /Cathay. The entertainment system had a pretty ordinary selection of movies. There were not a lot to choose from or someone at Malaysian has a love of sci-fi and kids movies. Food very ordinary and the Book the Chef a waste of time. Of the 4 meals two of my booked meals arrived. The lounge in KL is way way way short of the mark. Would I fly them again? No.