Malaysia Airlines

MH001 15 Jan LHR-KUL in economy class upper deck seating check in at Heathrow was fast and efficient. On board crew were very pleasant offering plenty of water and juice runs the food was better than my previous flights last year. MH149 19 Jan KUL-MEL in business class on on old B777 even though this aircraft is old it was clean and in good condition. The crew were good but clearly have no knowledge of wines or how and when to serve them in business class you expect good service and knowledge of what they are providing (this was not 5 star service).

My wife and I are Platinum One World frequent flyers. We flew from Sydney to KL on MH122 on the 20th of January in business class with our son in business class. The plane was one of the oldest I have ever flown on. The staff were not welcoming and proceeded to talk the entire flight loudly in the galley. The toilets were flooded and dirty yet no effort was made to clean them. The entire crew attitude was unhelpful and a poor reflection on Malaysians who are typically very warm and welcoming. This was the worst business class flight I have experienced.

The ratings posted here are the ratings I've flown on more frequently on the B777-200 from Mumbai to Kuala Lumpur. The aircraft had a clean and tidy cabin and all seats have a different colour. Toilets were hygienic enough. The staff service is terrible because they don't respond at all! The seats were comfortable enough that I was able to sleep well on the seat. The Indian food they catered was warm and delicious but their items are always exactly the same every time I've flown on the same flight. The entertainment system is really pathetic in terms of the screen quality it is so small and unclear that it could possibly strain one's eyes badly and the touch screen is also very unresponsive. I've flown on another Malaysian airline flight from Hyderabad to KL in brand new B737-800. That was a very good flight with nice IFE and it had it had USB slot luckily as my phone battery was dead.

I flew from Cairns to Phuket with Qantas and Malaysia Airlines. On way via Darwin return via Sydney. Airfare was cheapest around. I booked 2 days before I left which was during the Xmas/New Year period. I was very impressed all around. Airfares Staff comfort punctuality special order vegetarian meal. I did have a 6 hour layover in Kuala Lumpur both ways which was really enjoyable. I took the train to the city and went on the Hop on/off Tourist bus which was great value. I felt safe locals were friendly and English was spoken everywhere. I will fly with them again if the price is right.

Flew AMS-KUL on MH19 on what was a very old cabin and seat (777-200). Cabin crew were not at all welcoming on boarding the plane and this just set the scene for the whole flight. The seat is an angle lie flat very uncomfortable and not a seat I have used in about 10 years of flying in business. Also wasn't offered a mattress for the seat. The TV screen was small and low resolution the headphones cheap plastic not noise cancelling and with a poor connection which affected the sound quality. Food was ok however the nasi lemak for breakfast came with a watery curry sauce and was poorly presented. My biggest gripe is reserved for the cabin crew who seemed to want to do the minimum possible they offered the minimum of drink services the seat belt sign was kept on for almost the entire flight meaning they refused to make hot drinks although apart from this restriction all the passengers and crews seemed to ignore the seat belt sign and walked about as normal. Yes I know its the flight deck that switches the sign on however the flight had next to no turbulence. Overall this was the worst business class flight I have ever been on. Their competition is supposed to be Cathay/Singapore/Emirates but they came nowhere near those airlines.

KL to MEL 4th Jan. Flight was 45 mins late leaving but these things happen. Crew were very attentive throughout the flight. They really couldn't do enough for you. Meals were quite good and the drinks flowed freely. Water was constantly topped up and always done with a smile. We have flown MAS quite a lot in the last few years and never had any complaints. It is the crew that contributes to a pleasant flight and this crew was no exception. We traveled on the A330-300 and the seats are not so comfortable.

KUL-PER the trip was very comfortable on an otherwise fully filled flight. We enjoyed not being squashed into a budget airline. We looked forward to our meals but my wife found the choice of a spicy chicken curry or fish to not be much of a choice. She chose the chicken and found it too hot to be edible. Surely on a route that has many non Malaysians flying on it a non spicy non fish meal could be offered. I ordered a vegetarian but was disappointed to find it mainly to be pasta and mushrooms. The gate check-in in KL was unbelievably slow close to 90 minutes to check everyone in.

17 Dec MH 1140 KUL-PEN. MH 1167 PEN-KUL. Both flights were on time. They are using the B738 with new Boeing interior. I was very happy with the MH service for a 45 minute flight. Flight from KUL-PEN was full but cabin crew managed it professionally. Will flying again with this airline.

Very good first experience on MAS SIN-KUL-KIX on economy and return on business. Check-in at SIN was fast hassle-free and baggage was released timely at KIX airport. It was an overnight flight on New Year's Eve and clock struck 12 a while after take off so pilot wished us a Happy New Year and we happened to be able to see fireworks in the distance from our windows. Refreshments (a tuna croissant and drinks) were served about 45 mins after take off shortly after cabin lights were dimmed for pax sleeping. Lights gradually turned on (instead of a flick - from total darkness to instant brightness) and breakfast served 1.5hrs before landing. Took the Nasi Lemak set and it tasted pretty good. Check-in at KIX was done really swiftly (less than 10 minutes) staff was courteous and welcoming. Did not get to use the lounge as I was running late. Seats reclined comfortably duvet was soft and comfortable. Drinks and nuts served before flight took off. Food commenced shortly after flight took off. Appetizer was Beef and Chicken satay too much sauce for me but delicious nonetheless. Next up was the soba + mini sandwiches + smoked salmon/chicken breast appetizer. Main course was beef tenderloin. Dessert (I requested for it to be served 2hrs before landing) was a slice of pie/cake with blueberry sauce. I had a good rest on the 8hrs flight to KUL. Flight attendants were attentive and smiley. Would definitely fly MAS again if I have the chance.

KUL-LHR. Overnight flight which was very comfortable. The cabin supervisor made a point of greeting everyone by name and introducing himself to everyone. The cabin crew were very attentive and friendly. Meals were served in a timely fashion and bottled water offered throughout the flight. Announcement that no hot drinks would be served which seems a common theme on these flights with the exception of Breakfast coffee which was served in a nice big mug. Standard of catering good. Seat comfort good and I managed to get a few decent hours of sleep on the flat bed although there is a distinct lack of privacy with the configuration of the seats. Well crewed in business class who were all very cheerful and friendly with four cabin crew to 18 passengers. I would definitely fly with Malaysia again.