Malaysia Airlines

Kuala Lumpur - Ho Chi Minh City return 16-18 Jan. We were a family of 6 adults and 2 kids. Flight was uneventful but I have nothing nice to say about the crew serving us. Outbound the steward sarcastically ticked off my 9 year old nephew for taking a few seconds of his time to decide which meal he wanted. No social etiquette at all. Outbound we were only served a sandwich which was awful. Inbound a stewardess gave my nephew a child's meal but not my 4 year old daughter. When I asked for another one for my daughter she said no I had only ordered one. I am Malaysian and have flown countless times with them but not anymore.

Jan 21 MH 807. Jan 25 MH 804. Round-trip Business class MNL-KUL. Jan 21 and Jan 25. The service from the staff was excellent! The only downside is that the plane looked dirty but maybe it was just old. Other than that - quality service and good value for money. I highly recommended.

Flew with Malaysian Airlines for the first time for my SGN-KUL trip and was disappointed. Knowing for its five star reputation I had high expectations on this flight. Instead they used an old aircraft with no entertainment. I thought okay if they didn't have IFE maybe magazines will do. But when I took it out the magazines were badly damaged that I don't even want to touch it. So there I was sleeping for the whole entire flight. Meal was pretty good but the flight attendants weren't as nice. They should really keep up with the other competition that are quickly improving.

AMS-KUL-PER (Economy) 4 of us flew with Malaysia on a round trip from Amsterdam to Perth during January. The staff and comfort on the planes was excellent and with one exception the food was reasonable. The exception was the breakfast on the last leg. A dish of boiled rice with half a boiled egg embedded and what I took to be a savoury sauce on one side. Having stirred it all together I found that it was a very strong curry/pepper of which I was unable to partake as I am not fond of any curry/pepper meals. Curry for breakfast! Come on Malaysia - surely you can do better. However - the Administration Department of Malaysia Airways is awful. I emailed them 3 times with particular problems and did not even receive acknowledgements. We actually started our journey from Dublin but this was with Aer Lingus and I cannot fault them. However they were unable to issue our Malaysia Boarding Cards and told us this had to be done in Amsterdam. Luckily we hurried to the particular desk as we were fourth in the queue. There was a single lady at the desk and she was taking 15 minutes per client. It had something to do with re-routing late arrivals from the incoming plane onto other flights as they had missed their connections. So after an hour we managed to get our passes. But Amsterdam is a big airport and it takes ages to negotiate so we had to be quick in getting to the gate. The flights on the 777 and 330 were very comfortable though they were not the seats I had originally requested. As I said earlier I cannot fault the staff on board. They were very attentive and came round very regularly with drinks. On the last leg (KUL to AMS) the entertainment to two of our seats did not work well and I could only get music which was not a bother as I do not normally watch movies on a plane. However I did miss the flight progress maps. The staff did try to reset the system (twice) but without success. I have used MAH in the past but this experience has dimmed my enthusiasm for them and I may just decide to change operators for my next flight to Australia.

SIN-KUL-HKG on MH602 and MH72 16 January 2015. Paid to upgrade to Business Class through their MHUpgrade programme as I've never flown Business before and the prices were irresistible. It was rather worth it. Their Golden Lounge in Changi Terminal 2 was small but cosy and had a decent selection of food (could be improved but maybe it's breakfast). The SIN-KUL leg was on an old (leased) 738 so there was no IFE and the Business Class seat was nothing remarkable. Service was good however and they provided some bread for breakfast (early morning flight in fact the earliest possible for SIN-KUL) compared to peanuts for economy class. Golden Lounge in KLIA was better: bigger wider selection of food many comfortable rest areas and comes with a view though it was also quite crowded. Due to short connecting time I did not spend much time in the lounge. KUL-HKG leg was on their 772 which is of some age but the Business class was still well-maintained. Caveat: this being my first time flying Business I have no basis for comparison with other airlines' products. Leg room was excellent seat comfort was good. While the seat is not lie-flat but inclined (angled-flat) I was still able to snooze well for a bit and it was still quite comfortable. Service was great: many flight attendants for Business Class and with low occupancy in Business each passenger received good attention and treatment. They addressed each of us by name and were forthcoming with serving food drinks and newspapers. Flight attendants were very friendly (chatty too) and helpful with my requests. Ordered food via Chef on Call and the steak I ordered was great. Unfortunately I was so full from the meal that I did not finish my dessert. My main quibble would be the IFE which is rather antiquated and has rather limited offerings compared to its newer planes and other airlines. Overall for short or medium- haul flights I'd definitely consider MH again especially given how competitive their pricing is nowadays.

This airline offers a good route network and since it is part of One World I decided to try it out. I took 2 flights CGK to KUL and KUL LHR. Both flights in economy. The staff both on the ground and in the air are charming and efficient. The seats are just OK. The food good. The entertainment system (on the A380) was frustrating to use because the software is inferior to other airlines A380 entertainment systems. However quality of sound and pictures was fine. So far so good. My only issue and one which would make me only use Malaysian as a last resort is the cleanliness of the aircraft. The seats trays magazine pockets magazines windows were all grubby and could do with a good deep clean. The carpets on both flights looked tatty. There were cobwebs between the window panes. The worse thing was the toilets on the 380. I tried 4 of them and all filthy. I am sorry to say that this doesn't meet the standards of other One World carriers or Skytrax 5 star airlines.

HKG-KUL-SIN on MH73 and MH607 19 January 2015. Did not pay to upgrade to Business Class so I flew this return leg on Economy. Still quite worth it (the price was comparable to budget airlines) overall. Just one day before my flight they sent an SMS to tell me that my earlier flight MH449 (on a B738) got cancelled and put me on MH73 (on a B772) scheduled 40 minutes later. Apparently MH449 often gets cancelled probably due to low occupancy. The flight on MH73 was not full too which does indicate much spare capacity on this leg. The B772 I flew for HKG-KUL was of some age evident in the seat design and IFE. Leg room was supposed to be 34 inches (on newer planes it's 30-32 inches) though the difference didn't seem significant. That said I had quite enough space (for someone 1.76m tall) so maybe I'd feel the difference when flying long-haul. I appreciated the 2-5-2 seating arrangement as I like the window seat but hate clamouring over many people to go to the toilet. In any case because the flight was not full my neighbour went somewhere else to snooze. The IFE box under the window seat is rather annoying however. IFE was old (small blurry screen) and the selection was limited. The food served was quite decent especially main course and dessert. The salad was weird though an attempt at Asian-style coleslaw that failed miserably. Service would be my major quibble on top of IFE. Flight attendants did their job but they seemed less warm than compared to my experiences in Business Class on the onward journey to HKG. I found it weird that passengers had to help themselves to the drinks (attendant holds out the whole tray of drinks to you and you take whichever you fancy) instead of the attendant passing the drink to the passenger (which is the case on most flights I've flown). Attendants were occasionally unsmiling or fierce and sometimes their smile seems a bit forced. Thankfully my HKG-KUL leg landed on time because I had a very tight connection to KUL-SIN (thankfully baggage arrived on time too). For the short HKG-KUL leg only peanuts were served. It was a newer 738 so the seats looked fresh and the IFE quality was excellent (not that you use it much on such a short flight). Overall their Economy Class definitely pales in comparison to its full-service competitors but the prices are so competitive that lower expectations are deserved. I'd still consider flying MH in Economy next time especially if the price is right.

MH001 15 Jan LHR-KUL in economy class upper deck seating check in at Heathrow was fast and efficient. On board crew were very pleasant offering plenty of water and juice runs the food was better than my previous flights last year. MH149 19 Jan KUL-MEL in business class on on old B777 even though this aircraft is old it was clean and in good condition. The crew were good but clearly have no knowledge of wines or how and when to serve them in business class you expect good service and knowledge of what they are providing (this was not 5 star service).

My wife and I are Platinum One World frequent flyers. We flew from Sydney to KL on MH122 on the 20th of January in business class with our son in business class. The plane was one of the oldest I have ever flown on. The staff were not welcoming and proceeded to talk the entire flight loudly in the galley. The toilets were flooded and dirty yet no effort was made to clean them. The entire crew attitude was unhelpful and a poor reflection on Malaysians who are typically very warm and welcoming. This was the worst business class flight I have experienced.

MNL-KUL-LHR Economy. Pretty slow and inefficient check-in in MNL with all the construction work in T1. Flight was 30 mins late in departing but they made up most of that on the journey. Excellent transit in KUL with transit security located at the gate which I always prefer. Cabin service on both flights was nothing special and the food was disappointing. Breakfast on the London flight was inedible after a 10 hours flying. Very small passenger numbers on the A380 gave most passengers a whole row to stretch out which was great on a 13hr+ flight. IFE was OK but not as good as the competition. I don't usually like 13hr flights but the space on Malaysian made it a great way to get to Europe and bang on time getting into LHR.