Malaysia Airlines

KL - Auckland return flight in economy. I chose MAS because it was the only direct flight from Malaysia to Auckland and of course the cheap promotion fares. Checked in process was smooth and flight boarding on time. I couldn't believe when I stepped into the plane because it was a really old Boeing model and the floor looked dirty. Seats was just OK and I couldn't sleep for whole night. The inflight entertainment was OK but the screen was so small old and not clear. KL to Auckland - most of the staff were unfriendly. Maybe because of the midnight flight where they can't sleep hence in the bad mood? They seldom walked around with water. However Auckland - KL the staff were efficient and friendly. Plane looked better and not as old like the Boeing flight from KL to Auckland. Food and beverages were good.

CGK-KUL-HKG on 5 February. The first leg was on a 737-800 new aircraft with quite decent IFE. Staff were fine with fair service. One thing to note is the cleanliness. The aircraft is brand new but it seems to be a lack of maintenance for the interior. 2nd leg flight was using the 777-200 MH72. It seemed aged but surprisingly the seat is more comfortable and legroom was spacious. Served lunch and offered drinks generously by the female FA. Unfortunately the other male flight attendant was not friendly at all.

Travelled recently to New Zealand with my wife to visit our son. The flights out and back were with Malaysia Airlines. The flights out from LHR to KL and from KL to Auckland were not exactly the best we have experienced. The service on board during both flights was average and did not reflect the friendliness with which Malaysia is renowned. The staff seemed intent on serving drinks and food as fast as they could and ignored reasonable requests for additional items such as water not only from us but other passengers as well. The food served up was pretty poor and certainly did not reflect the style or quality expected of Richard Corrigan the airlines named chef. To add insult to injury when we arrived in Auckland our luggage apparently was still in LHR we eventually received them 5 days later. Our return flights this time from Auckland to KL and KL to Amsterdam were no better and we rated the food on offer as being worse than the outbound flights. Indeed neither of us could eat anything on the KL to Amsterdam flight as it was almost inedible. The service was marginally better than the outgoing flights however still fell short of what we had expected. When we queried the delayed luggage at Auckland prior to the return flights we were simply passed off with various excuses. Indeed the contact numbers we were given somewhat reluctantly were useless as they only connected to ticket offices and the staff in these locations (presume LHR) were incapable of offering any help or alternative contact numbers as they tended to hang up on our calls.

I'm a regular business class traveler. Traveled with MH from Hong Kong to Kuching on business class. Plane was a 737-800. Seat wise acceptable with 2x2 configuration. As I was travelling from Hong Kong I used the Cathay lounge instead. I used the golden lounge at Kota Kinabalu airport I was in BKI waiting for the next connecting flight the golden lounge was acceptable being a domestic golden lounge. No alcohol is offered with normal fare buffet like few curries some not very attractive sandwich etc. Business class was unfortunately unappealing among seated the FA did not come and greet me by my name. The seat was not cleaned throughout with few left over plastics scattered all over the place. Proper newspaper was not provided in the seat. Proper menu was not provided. FA came and ask to collect order without proper mentioning of what was available. Usually hot towel was provided not cold towel was provided instead. Pay attention to details was largely missing for eg packaged butter was used instead. FA was friendly but lack of their enthusiasm about their job. This is not a proper business class offering it is becoming more like premium economy class instead. Malaysia Airlines if you are reading this what is heck is going on with you?

Feb 2015 flew business class PER-KUL MH126 A333 KUL-KBI MH2640 B737-800. KBI-PER MH0121 B737-800. I hadn't flown with Malaysian since around 2009 and over the years there has been a noticeable drop in service. I used to rate MAS right up there with Singapore and Cathay but that has changed. Those little toiletries bags are no longer issued in any shape or form and as another reviewer noted the magazines and literature is tattered and worn. Indeed as we descended into Perth the Stewardess scrambled around the seats collecting the menus for re-use. I am guessing they were for reuse because as I read mine on the flight I thought it looked a bit dog eared and worn. The cabin service on all flights had one modus operandi and that was that the cabin crew would get the food service done as soon as possible and then draw all galley curtains so they can doze or chat for the duration. Cabin attendance and presence on all sectors was woeful. I recalled my past flights with MAS had the cabin crew were almost graceful as they went about their business however now they seem to be in a rush and they really should be wearing joggers so they can run around the cabin. The service was simply awful. To highlight this point on the KUL-BKI sector I boarded the aircraft to find a rubbish bag sitting on my chair where the cabin had been cleaned by the ground crew but they had forgotten to take the rubbish bag. I handed it to the attendant and she simply smiled and said "Thank you sir" like it was a gift. When I sat in my chair it kept reclining backwards and would not remain upright so I called the same attendant and pointed out that the seat was broken. "Yes Sir we know this because it is reported in our flight maintenance log". So why would you put a passenger in a broken seat? More to the point there were spare seats available so I moved but the crew should have blocked that seat and redistributed pax automatically. On the A333 the business class seats are as you would expect but there are better on other airlines however the B737-800 business seats are the old style barber chairs and are simply wider and all manually activated. This decline in service and product has been obviously happening over a period of time and I feel MAS is on the decline. I won't be flying with them again if I can avoid it.

MH 624/804 Dec 20 2014. SIN-KUL-MNL and MNL-KUL-SIN. My only complaint is the very slow check-in service in NAIA Terminal 1 took us 1 hr in the line.

Flew MH 131 KUL-AKL Business Class on Jan 31 on B 777-200. First time flying Business Class on MH. Appalled by overall experience. The only positive aspect of the experience was the seat which was reasonably comfortable (even if not 180 degree lie flat). Warning signs started a few days earlier when attempted to book a meal online through Chef-on-Call service. Unable to do so due to maintenance issues had to call MH Contact Centre. Golden Lounge at KLIA had adequate seating but poor selection of food staff did not greet you personally upon being seated in business class cabin as I had come to expect with many other airlines on Business Class magazines on pocket of front seat dishevelled and looked dirty no food menu - cabin staff came around asking if you would like the lamb or the fish (with no further description offered - this occurred for both meals served during the flight) the meat dish I had pre-ordered had to be returned as it was inedible. A cloth serviette was place on your tray and a clothe serviette containing cutlery was then given to you prior to being served your meal - ie there was no laying of the table for you. Staff seemed hurried and uncaring. Cabin looked tired with threadbare carpet. IFE substandard. MH Enrich Loyalty Card going in the bin - as I won't be flying MH again.

KUL-HKG-KUL on MH72 and MH73. Both legs flown by MH's 20 year workhorse 772s. Didn't think too much of the supposed loud engine noise seen in some of the comments here. Prefer these older 772 seats with MH rather than the new ones installed in their 388s and 738s as they have more legroom pitch and comfort. Plane interior (seat pockets galleys toilets etc.) were quite clean well maintained and in good working order. FAs were quite friendly and helpful on both legs. Drinks served every hour with meal and snacks served throughout the 3+ hour flight. Only slight comment would be about the IFEs on the 772s. Smaller and dated screen compared to the newer MH planes but functions just as well as the new systems.

PVG-KUAL-CDG on 22 Jan 2015 MH 389 Airbus A330-300 MH 20 Airbus 380. I took 2 flights both flights in economy. Staff in the air are efficient. The seats are just OK. The food was so-so I chose the steamed rice and fish but the fish was awful. Concerning the entertainment what is frustrating is the quality of sound which is very low added to the fact there is not a great choice of movies.

Flew Melbourne-Phuket (via Kuala Lumpur) return. Outbound on an A330. Entertainment was good. Cabin crew were abrupt. First meal was edible but the second was some sort of 'sausage roll' and it was revolting. They didn't offer too many drinks. On the KUL-HKT sector an old 737 was used. We were served the most disgusting soggy roll. At least on this sector the cabin crew were a little more friendly. On the return from HKT to KUL a newer 737 was used the food was quite nice and the cabin crew were friendly. The last flight from KUL to MEL was on an old 777-200. MH rather inconveniently uses a 2-5-2 layout on this plane. The plane was old with an ancient looking entertainment system. The food was okay on this flight and the cabin crew were better than on the flight over. Overall they need for do far better if they want to be an airline of choice in the future.