Malaysia Airlines

20th Nov 2014 MH002 Kuala Lumpur (dep 2355) to London Heathrow. Minus points: 1) Uncomfortable seat. I generally find seating less supportive and comfortable than those used on MH and SQ's 747-400 fleets of yesteryear and I have found the seating on SQs and MH's A380 and QR's A330 and A340 to be much of the same. This particular seat felt like it was worn down and it was the emergency exit row seat 42K which I had paid extra for so this was particularly annoying. 2) Cold cabin but nowhere near as cold as the outbound MH001 flight I took on 31st October which I also reviewed. 3) As mentioned in my aforementioned review of the 31st October MH001 flight the in-flight entertainment is lagging behind - slow poorly laid out and not intuitive. Plus points: 1) Attentive and friendly cabin crew as ever. 2) Informative and friendly Captain. 3) Good quality food. 4) The content of in-flight entertainment is sound. General thoughts: An enjoyable flight again but one in which I could not sleep well or get comfortable in. In-flight service is exemplary.

31st Oct 2014 Flight: MH001 London Heathrow (2200 dep) to Kuala Lumpur. Minus points: 1) This was nowhere near a full flight yet when serving dinner shortly after take-off they quickly ran out of one of the two standard options on offer. 2) The cabin was very cold. I was in the window seat 43K and had no one sat next to me so I turned off all 3 vents and used to blankets despite wearing 3 layers including my hoody with the hood up. Still cold. 3) The in-flight entertainment user interface sorely needs updating - it is slow cumbersome and far from intuitive and there really isn't a need for the old-style dual-hole headphone jacks to be retained. Refer to Dragonair as an example of a modern system. Plus points: 1) Cabin crew friendly as ever MH's true asset. 2) Nice in-flight meals although the dinner option that was left (tuna lasagne) might be considered an acquired taste. 3) Despite criticisms of in-flight entertainment there was ample content and of a wide range. General notes: Contrary to what my notes and scores might suggest I did enjoy this flight and very much looked forward to it - my first flight with MH in 7 years and my first on their A380. But flying with them certainly isn't the experience that it used to be. I had flown on 31 MH flights prior to this and can say that they deserved those Skytrax 5-Star Airline ratings but right now they're not quite there. A simple measure like not running out of certain food on a 2/3 full flight would help as something like that isn't acceptable.

SYD-LHR-SYD in Business Class. SYD-KUL-SYD on A330-300 and KUL-LHR-KUL on A380. All flights on time. Aircraft on all four flights were new and clean. Cabin crew were excellent on all flights. They were polite helpful friendly and always addressed me by name. Booked meals via Chef-on-call all of which were honoured. Meals were tasty and of a decent portion. IFE was AVOD and had a reasonably good selection of latest releases as well as older favourites. Seats on the A330-300 were comfortable in the sitting and reclining positions but are angled flat and not that comfortable for sleeping. Storage space is severely lacking in these seats. Seats on the A380 are far superior. They are very comfortable in all positions and are completely flat which allowed me to get a good amount of sleep. There is also an excellent amount of storage space especially for window seats. MAS now provide covers for their business class seats that help to smooth out the seat and add a little more padding. Bathrooms were always kept clean on all flights. Priority for premium classes and elite level passengers was provided when available for things such as check-in security and immigration boarding disembarking baggage delivery and customs. Overall an excellent product that is let down a little by the seats on their A330-300 which really need to be completely flat. My only other suggestion for MAS would be to serve champagne as a pre-departure beverage as it is currently their policy not to. Otherwise it was an excellent flight experience from beginning to end and it was also competitively priced which made it excellent value for money. I would not hesitate to fly with them.

Travelled KL to Adelaide on 11/11/2014. Seats OK but sleep quality poor. Cabin crew polite but impersonable - no warmth or sincerity - travelled Economy Class and I felt that we were made to feel that way. Instead of serving peanuts to passengers first drinks (water/juice) should be served first. Refreshments seemed to take aeons to arrive. Food unappetizing. Breakfast of a chicken/tuna sandwich short of appalling. Toilets were not spruced up during the course of the flight OR if they were poor job was done - they were disgusting by the time the flight approached Adelaide. In short irrespective of fares I will never fly MAS again.

Flew SIN-KUL-HCM-KUL-DXB-KUL-SIN. All economy class. Clean modern planes. Seating on the B737 was a bit tight but the longhaul A330 was quite spacious even for a tall person like me. On all flights the staff were warm friendly and efficient. No request was too much trouble. Food and entertainment were good. MAS seems to have gotten its groove back.

MH726 and MH764 on October 28 2014 from Jakarta to Siem Reap via Kuala Lumpur and flew back to Kuala Lumpur on MH765 on October 30 2014. In essence meal given to us was pretty simple. Simpler than a couple years ago. Pudding was not the fresh one - looked like it was made in a factory. Meal was presented in small box with two options to choose. Drink service was fine. Service given by the cabin crews varied. Some were nice some were not in the mood and some looked unhappy. It seemed there was no set standard. The cabin was clean and in flight entertainment was fine on new B737-800 Series (there was no personal TV on MH726 unfortunately and the cabin looked rather old). On the way back to Jakarta on MH727 on October 31 2014 the flight was very full. Long queues at the gate and flight boarded 40 minutes late.

7 Nov PVG/KUL/LHR MH389/MH002 the service is very great. But the inflight entertainment needs to improve especial for the music selection.

SYD-KL-HAN. Extremely disappointed in the MA service. We ordered vegetarian meals on all four flights however there was a huge mix-up and were given everything but vegetarian meals. We called the booking line when we arrived at our destination to make sure that our meals were vegetarian on the way back. They confirmed that they would be. We got on our return flight and we were only served one vegetarian meal and one meal with meat. We spoke to the air hostess who said it was our fault because we didn't order a vegetarian meal with our booking. This was incorrect. Treating us as hindrances rather than being accommodating or apologetic the attendant offered the staff meal which was vegetarian slop served cold. As you can imagine we were extremely unimpressed. Further the MA planes are dated and seating is uncomfortable. The attendants don't clean the toilets throughout the flight so the floors were wet and the toilets smelt. Hands down the worst four flights of my life and will never fly MA again.

I recently flew from Tokyo to Melbourne via Kuala Lumpur with Malaysian in Business Class. The whole experience was great well organised boarding smart attentive crew who really seemed to enjoy their job-unlike many European airlines when you seem to be an inconvenience to the crew. The meals served on both sectors were the best I had ever experienced in Business Class and I have flown on some of the big players in Europe and the USA. I was. Pleased to see the flight full and will be using Malaysian whenever possible in the future.

Flew MH143 from SYD-KUL early in October in economy. The meal service was a very small portion. I was surprised to find that the second meal was just a pastry and a beverage! The return leg was the same - breakfast was another pastry. I often fly SYD-SIN-KUL with another airline and get two full meals on the long sector. This time I chose to support MH following the two recent disasters. I truly wish the airline a very prosperous future but inflight catering must be improved.