LOT Polish Airlines

✅ Trip Verified | We paid for two business class seats so we could have a bassinet for our newborn. Once on the flight we noticed no spot for a bassinet. We asked and we were told our seats were changed. Horrible experience with LOT. Not all they say they are. Not worth the money needed to fly and use a bassinet. Their reviews are grossly incorrect.

✅ Trip Verified | Very disorderly boarding at Warsaw, and instead of ensuring a timely and smooth boarding process, unfriendly ground staff started measuring and weighing hand luggage just at boarding time. Pieces above 8 kg were forcibly checked into the hold, allegedly to save space in the cabin, and were not delivered at the aircraft but via baggage reclaim. I certainly won't pay (solidly) and fly an airline again whose ground staff bully their customers. Cabin crew were fine on both legs, friendly and attentive.

✅ Trip Verified |  The economy seats on such a long flight (more than 8hrs) are very narrow. I was seating at the emergency row, but this didn't help to achieve some level of comfort. I am only 58kg women with super lean body shape and practically didn't have any space to move. When meals were served I could use my utensils and stand up to eat. Men next to me spilled his drink, as he hit my elbow. I never flew a plane with such narrow seats. Some people were standing most of the flight. It was a torture and it is completely unacceptable.

✅ Trip Verified | I'd flown with LOT before so I already knew they were bargain basement, but sometimes given the combinations of schedule and cost, they are unavoidable. This was especially the case when flying in 2021 from New York to Europe for the Euros that had been delayed due to the pandemic. We had booked our flights and were all set when a week before our trip and completely by accident we noticed that unlike most other European cities, Poland wasn't even allowing transit passengers within their country. LOT's response of course was to blame it on us, as opposed to the fact they are Poland's national airline and at the time this information was very hard to get. We had to scramble and book an alternative flight, and after much chasing down they begrudgingly gave us each a voucher to use valid for one year. Of course, traveling from New York to Europe via the routes they fly isn't easy, so a few weeks ago we decided to give the vouchers to our friends who could use them before expiration. Upon trying to book the flight we were suddenly told that the vouchers were non transferable and non-combinable. The vouchers say nothing of the kind about any of these restrictions, and neither does their website. In fact, their website specifically says vouchers are transferable, but when pointing that out we were told these were a different class of voucher which just so happens not to be documented anywhere. We contacted LOT by every channel, and every channel just regurgitated the same response without being able to explain why none of these restrictions are documented in our voucher. Simply appalling customer service.

✅ Trip Verified | Very nice trip, clean plane, very comfortable seats. I was offered tea, coffee or water as well as a pastry. First flight was boarded by the bus which wasn't problem as weather was good and it went smooth enough, the next in the jetbridge. Overall recommend as they were comfortable and smooth flights.

✅ Trip Verified | I flew with Polish Airlines for the first time and for sure the last time. I had the worst experience of my life. Stewards were rude and not knowing English.

✅ Trip Verified | On March 13 2023 I bought the tickets and within 3 hours after purchase I filled the refund form on their official website. After 8 days (21st of March) I received an email confirmation of my refund request which would be processed within 14 days. As per their official website, they have a policy called Procedure 24H, which allows clients to get full refund for tickets if request is filed within 24 hours after purchase and the ticket number begins with 080. My ticket matched both of these criteria as I filed request form within 3 hours after purchase. But on 21st of March I received a refund of 68$ which is not even half of what I paid for tickets (419$). Their support team takes ages to reply, both on Facebook messenger and Whatsapp. They do not follow their own policies, just trying to rip off.

✅ Trip Verified | I flew business class with Polish Airlines for the first time and I had the worst experience of my life, paid $2700 for one of the worst airlines. Their seats were torn. Stewards were rude and the food was very standard! I was drinking Irish cream liquor and after two drinks when I asked for the third one they said they don’t have it anymore. While I was just having my desserts they switched of the cabin lights for everyone and the passenger next to me too couldn’t even finish her dinner.

Not Verified | We had never flown LOT before, and since the cost of the flight was less than our usual United flights, we opted for it. Before you do the same, ask yourself what your time is worth. After a 4.5 hour flight from Cairo to Warsaw, (our connection flight), the bus transporting us from the plane to the airport were 15 minutes late, and then a number of security checks, we barely made our connection (1.5 hours isn’t enough time). Then after our 10+ hour flight to Chicago, we arrived and sat and stood waiting for our luggage for almost 2 hours (with the rest of the passengers). Many missed connections waiting for luggage. No announcements were made as to what was going on. I spoke to a customs person, and he told me this happens very routinely with LOT. They are notorious for this. So beware if you fly LOT. Manage your expectations.

✅ Trip Verified | Warsaw to Baku. Such a poor product for business class. This is a 4 hours flight and no hot meal at all was served (just cold cuts basically) - even Lufthansa does better than this. Selection of wine and beverages is very limited, no champagne or prosecco of any kind, but a rather cheap Polish sparkling wine. The service is not polished and not very friendly. Seat is stone hard. No Wi-Fi on board and of course no IFE or overhead screens: the selection of movies streamed on-board is ridiculous in terms of quantity and quality. No in-flight map. The positives: the 737-8 Max used was very clean (and quiet) and the price was half compared to Lufthansa. Never again.