LOT Polish Airlines

✅ Trip Verified | Was originally booked Tbilisi to Dusseldorf via Warsaw on a flight supposed to depart around 4am from Tblisi, having only 55m to connect in Warsaw. Only after booking the ticket I found online the on time performance of LOT's flights from Tblisi is abysmal, with a delay of an hour or more happening almost every day the flight is operated. And indeed, when I arrived to the airport I found out the incoming aircraft was delayed, which would mean missing my connection in Warsaw. However, the ground staff in Tblisi managed to rebook me on Lufthansa flights via Munich, meaning I arrived on time and received much better service than I expected on LOT. All in all a good experience.

✅ Trip Verified | Toronto to Warsaw. Due to minor health issue where I just need extra leg room, I purchased a seat with space for extra fees. For no reason provided, it was changed. When I brought to LOT attention, they said they have their list and I did not purchase the seat I claimed. They were not interested to see my ticket printed and kept saying I did not purchase it. Essentially calling me a liar. To make the situation worse, they offered for additional substantial money to upgrade to 1st class. I am Polish and old school, so I have seen Polish hospitality, but LOT's behaviour was rude and appalling. All passengers around my seat got quite upset by LOT's behaviour. Dear LOT, you have a long way to be professional. There are options to fly to Poland and you have lost 10 passengers forever. To readers, be careful, as LOT is apparently doing you a favour to have you aboard. Replies I received from LOT are a joke and this behaviour is corporate culture. This is not a question of what is legal, but what is decent, common sense and polite.

✅ Trip Verified | The booking and the flight itself were very smooth and no issues occurred. A very cosy and 'family-like' atmosphere was distinguishable on board. The Embraer operating on route to London City (LCY) is a brand new one, however its legroom is not as good as it is in the older LOT's Embraers. A small refreshment which consisted of a cup of tea/coffee and a glass of water, followed by a chocolate bar were comprehensive for such a short flight. The prices of other food and drinks on board were however reasonable. The crew were quite attentive and really kind in contact with passengers, though during most of the flight they were seating in the back part of the airplane and talking to each other. The thing that in my opinion could be improved is the communication between the pilots and the passengers - it would be a nice touch if they informed passengers about e.g. the waiting time for landing (as it is mostly done in British Airways before landing in London).

Not Verified | Billund to Warsaw. I fly with Lot Polish airlines more that once per month to different locations in Europe and China. The flights are normally on time, with some minor delays from Warsaw airport in the afternoons, especially on Sunday evenings. My Monday early morning flight to Brussels was cancelled once, but I received an SMS an afternoon in advance which I appreciated. As a frequent flyer, I have an access to business lounges in many countries. I use LOT insurance on trip cancellations in case of sickness. I used it once and I could claim my money back from the insurer. Although the procedure was a bit extended, and not enough information on it on lot website, but it worked out in the end. The thing that I find really annoying is the telephone customer service that is impossible to reach outside of regular working hours and at the weekends. Would be also recommended to keep the frequent flyer number associated with the login details so I do not need to enter it every time I check in online. When the last two are improved, I could spread a good word on the airline. Also Warsaw airport misses plugs to charge phones!

✅ Trip Verified | Kraków to Singapore via Warsaw. This time I survived with minor delays, and I have to say that it usually occurs on domestic flight much more than on long haul. The aircraft was clean, but one reason how I chose my carrier is the level of service provided. The WAW-SIN leg was super unpleasant for me. It was messy, no smiling. I felt like a 4th class passenger on the kettle wagon, like the biggest burden on their shoulders. I even tried to be nice, bothered them as little as possible, but they looked bitter and unhappy with what they were doing. Are they forced to work there? I can hardly recall an unpleasant crew like they were. On my return it was a bit better and tried to give them the benefit of the doubt, yet my conclusion is that I will choose another airline for my long haul flights.

✅ Trip Verified | Poor experience with LOT Polish Airlines. I flew from GDN to Yerevan via WAW and back from Tbilisi. All 4/4 flight segments delayed. According to history and statistics this occurs for weeks almost without exceptions - the airline has significant problems with capacity and reliability. I didn't reach connection flight. Although medium haul (3-4 h) segments the airline chartered old and uncomfy (worse than LCC) airplanes. I have never seen such mess and lack of professionalism during boarding and disembarking plane. Poor service on board - only advantage are quite affordable refreshments prices. Cabin staff quite OK,

✅ Trip Verified | New York to Krakow via Warsaw. This was the worst flight I’ve ever been, after delaying my flight for 2 hours for no reason and making us miss our connecting flight to Krakow and there was no people to help us when we landed in Warsaw. Then they got us a charter bus which took 8 hours, instead of a 55 min flight. The flight attendants had nasty attitudes. I would never recommend this airline to anyone!

✅ Trip Verified | Krakow to Warsaw. I never met such mess, unpleasant crew, lack of punctuality. I take LOT several time within last months and met significant delays, lack of luggage delivery on time, dirty planes. This is the worst airline I ever met.

✅ Trip Verified | Gdansk to Warsaw. I had this unpleasantness to fly with LOT lines, in an instant I became a lady and a mister, my boarding cards sow that. How can two tickets be issued to the same person? The level of ground passenger service at a very low level. The whole trip is quite average.

Not Verified | Warsaw to Copenhagen. I have used LOT a few times now and every single time the planes are late for departure. I am boarding a plane now and I will never ever use this airline again. If you are not in a hurry LOT is fine - if in a hurry better choose someone else. 2/10 = last time flying LOT.