Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 182 reviews
4/10
2 star Skytrax Rating
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2/10

Lion Air customer review

DPS-CGK new B737-900. The aircraft condition although it is brand new but dirty many spots on the leather seat trash on the carpet which shows that they do not clean it properly. FA only did the safety demonstration do the snack & drinks selling and the rest of the flight they chit chat on the pantry. Some of the FA announcement are recorded. Another things some passengers are still doing some activity while the fasten seat belt sign is on and the FA did not warn the passenger to go back to their seat. I believe that Lion Air should upgrade their services and FA skills/knowledge.
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4/10

Lion Air customer review

CGK to KUL return. Didn't expect much as had poor experiences with Lion in the past but was pleasantly surprised. Check-in very orderly both flights arrived absolutely on time and the fare was very competitive indeed. No food or IFE. Everything else was no-frills - but seats are allocated and flight operates to the proper passenger terminal at KUL and not the awful LCCT so I'd say that Lion has the edge over the other low-cost operator on this route Air Asia.
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3/10

Lion Air customer review

SIN - CGK one way flight on time with new B737-900ER. Seat pitch was very tight (around 28") - very hard to sit and move around. The 1.5hr journey was like a shuttle bus - no services and you cannot even purchase any foods or drinks. FAs were attentive as call button answered immediately.
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4/10

Lion Air customer review

SIN-DPS-SIN both flights using the new B737-900ER. Cabin clean bright and airy. I was impressed that food (hot meal dessert and salad - all served on a tray) + drinks were served for both flights. Pity that load factor for both legs was less than 40% and no inflight entertainment was offered at all. It's a great flying experience overall.
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4/10

Lion Air customer review

Singapore-Bali on new 737-900. Low fare with Good Service. Seat a bit hard Food provided is enough but not nice. Return Flight delay about 50 min. Overall still satisfied with Lion Air.
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3/10

Lion Air customer review

JOG - CGK. I guess this airline is fair. Our flight was cancelled and the flight we were put onto was about 3 hours late (it was due to leave about 2 hours before our flight). But they were very efficient in transferring us onto another flight. They even got everybody a donut and water. So full credit to the Jogjakarta customer services.
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5/10

Lion Air customer review

DPS-CGK-DPS. Both legs using new Boeing 737-900 ER. Departed on-time even early. Cabin was clean. No more free drink. All foods and drinks are for purchase. Seat pitch quite tight. Overall I was satisfied flying on Lion Air.
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Lion Air customer review

SIN-DPS-SIN on 737-900ER. Latest entrant on the 'prized' route and had to take advantage of low fares not available for past two years. Single class cabin seats rather hard but typical of such carriers slight recline snack box and free drinks provided. Returning flight at 12am was delayed for 2 hours ground staff provided mini dinner snack box which most passengers left untouched. Delay was informed upon check in. Cabin crew pleasant call button answered almost immediately drinks requests tended to quickly. The major difference between Lion and the rest of the budget carriers is that they do not hawk duty free sales so once meal service is completed passengers are left undisturbed. Both flights not completely full despite the very attractive fares. One reason could be due to the bad publicity Indonesian carriers have been receiving. Extremely value-for-money service something we should not take for granted in these times.
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na

Lion Air customer review

Padang-Jakarta sector - airline seems more like a shuttle. No food was provided but the ubiquitous water cup which you get on every public transport in Indonesia.
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na

Lion Air customer review

Padang-Jakarta sector - airline seems more like a shuttle. No food was provided but the ubiquitous water cup which you get on every public transport in Indonesia.
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