Lion Air

KUL-CGK-KUL. Excellent flight. The trip was smooth. As I am tall I always like to ask for the aisle seat or the emergency seats. I always get my request. 3 times/day schedules which suits me fine. The airline leaves from KLIA proper not from the low cost terminal in Malaysia.

Flew LOP-DPS-CGK 8th Jan. Arrived LOP at 12 for flight - delayed 2.5 hours no announcement or reason given. Told my bag would be transferred in DPS to go direct to CGK. Land in DPS 15.00 for my CGK flight at 15.00 run to check in desk - flight delayed until 15.20. Explain I have an international Qatar flight to Doha at 18.25 told my bag was made priority to come off first and ground staff would be there to assist me when I landed. Land at 15.00 in terminal 3 need to get to terminal 2. No one waiting to assist me another 6 people in the same situation. Took 10 mins for several staff members to understand what's going on and help. Waited at terminal 2 for bags but never turned up. Forced to take Qatar flight without luggage. Check in your bags at your own risk.

DPS-CGK. Departure hall at DPS was very chaotic due to the construction of the new airport. Lion Air ground staff very unorganized. Seats were narrow with literally no legroom whatsoever and I am only 5 ft 9. We did not have any other options on this route due to high season but I would have flown to SIN or other destination and then reach Jakarta instead. They have newer aircraft's in their fleet several Boeing 737-900ER so overall cabin was still very clean. That would be the only plus I can summarize from my experience.

Arrived to the airport for check in with Lion Air we needed some assistance with the visa process for Vietnam and we were basically told there was nothing that we could do but miss our flight and try to switch our flight to another time. We decided to do some research ourselves when we realized there was a way to catch our original timed flight. The crew members were extremely rude and didn't want to help us resolve our problem. Once we figured things out for ourselves and then ran to board the plane we found out the flight was delayed 2.5 hours. The lack of customer service and disorganization has made us lose any hope we had in flying with Lion Air.

Flew on Lion Air both legs Surabaya-Jakarta-Surabaya. Both flights were on time even early. For me whose height 180 cm Lion Air's seat pitch was not that bad comfortable enough. Check-in staff were fast and friendly. I did city check in. Since they have a large number of flights to almost all Indonesian cities and a high frequencies on their routes I will strongly recommend to fly on Lion Air for domestic trip.

Have used Lion Air several times on domestic flights. It's a budget airline so cheap prices. Facilities as you'd might expect are quite standard for low cost carrier: no onboard complimentary meals no IFE cramped seat pitch (unless for several seats along the emergency exits) narrow aisles and needless to say chaotic upon boarding and unboarding as it is often full. Flight itself sometimes experiences delays but usually departs and arrives on time. FAs in general are quite friendly. If you have a rather limited budget this airline is worth considering for travel among Indonesian cities.

Jakarta to Singapore. Have flown this route both ways frequently and usually end up with Lion Air as they're the cheapest after you've factored in the extras with competing LCCs. Appreciate that what they say on the website is what you pay. Plane was quite new B737-900 with dreadfully cramped seats. No IFE or anything to eat or drink which was not a problem with a 1 hr 40m approx flight. Check-in at Jakarta Airport was swift. Flight was more or less on time and I will definitely use Lion again while they keep their prices as they are.

DPS-JOG return. Outbound we had one of the new 737-900ERs with mood lighting on return an older model. Both ways I was given an exit row seat which was much appreciated - standard seating is 28 inch pitch. Both flights were absolutely on time. Was tempted by Air Asia's new and slightly cheaper service but Lion Air's schedule (leave early morning return late evening) suited better. No complaints.

Jakarta - Manado. I would try avoid travelling with Lion Air if I could. Luckily my flight was on time. Flight attendants were not friendly at all. It was a bit like a market up there when they were selling food and as they didn't really control how many cabin bags you can take they were hardly any space to put my one bag in the cabin.

Balikpapan-Manado 18 July 2012. New Fleet B737-800ER nice interior. Departure and arrival was on time. The service was standard. I always choose a seat near emergency door. Cabin crew handling was nice.