Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 214 reviews
3/10
2 star Skytrax Rating
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1/10

“This is ridiculous”

(United States)

Trip Verified | I was on group tour of Java, Bali and Komodo. Lion Air left my entire tour group's luggage at the Juanda airport, didn't put it on our flight and then refused to deliver it until the next day. We had a cruise booked at 7:45 am. My tour company had to rent a boat to deliver the luggage. This is ridiculous. Lion Air doesn't give a damn about tourists and they need to go out of business. Do not use them if you have to check luggage. International travelers should avoid Lion Air at all costs because they will ruin your vacation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJuanda to Ngurah Rai
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

“Service on board was non-existent”

(Belgium)

Trip Verified | We booked 6 different domestic flights to/from and in Sulawesi with Lion Air as there were no real alternatives. What I was afraid for having read reviews here already happened 2 days before departure of our first flight as I got a message our initially booked first flight was cancelled and we were rebooked on a later flight. From the 6 flights booked 4 were cancelled and we got rebooked. Luckily, I managed to arrange my pickup at the Makassar and Ternate airports where we already arranged travel. Our flights from Makassar to Palopo and back were the only ones that remained as booked. Palopo flights on an ATR-72 (twin-turboprop) had Wings Air (owned by Lion Air) flight numbers. All other flights were on 737's. Service on board of the flights was non-existent but at least the flights were smooth and left on time as per the new schedule. Also, baggage reclaim went smooth but this of course shouldn’t be an issue as all airports were quite small. The positive note is staff at the airports were nice and friendly and always did their best to assign us seats with more legroom which was much appreciated.
AircraftATR-72
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTernate to Makassar via Palopo
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline I have ever flown"

(United States)

Trip Verified | This is the worst airline I have ever flown. I had booked two tickets on a direct more expensive flight a couple of months before the departure date. 10 days before the flight, they canceled my original flight and rebooked us on a flight that was scheduled for almost 8 hours earlier. It departed 30 minutes after we got into Jakarta, making in impossible to catch seeing how we had to go through immigration, collect our bags, and get 3 miles away to another terminal. After a week of me emailing them daily, they finally rebooked us to a non direct flight that was in the middle of night, so we lost $125 for our non-refundable hotel room we had booked. 13 hours before departurethey canceled that flight and rebooked us automatically on the same flight I had already told them we couldn't make. I try to contact them within 10 minutes of receiving the cancelation email and go on to send them 5 emails which they never answer on the day of our flight. Luckily, my husband somehow manages to get in touch with someone on WhatsApp after waiting for over two hours for a chat response and we are then rebooked on an even worse flight, with a layover (9 hours instead of the 3-hour direct one), that is much cheaper than the original we booked, not to mention the $125 we lost for our non-refundable hotel room because of flight cancellations. The second leg of the flight we were rebooked on is now 4 hours delayed and it is entirely unclear why when the plane is right outside and your staff has offered no apology or explanation, no refund, no nothing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJakarta to Makassar
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline there is"

(Austria)

Trip Verified |  Worst airline there is. No matter where you go with them in indonesia, rules are always different. One time 15 kg, the other 20 kg, which makes you pay every time. Obviously 15 kg for a check in luggage is not enough at all. Always late, cancelled or problems with the airplane. Ridiculous company really We did take it a few times in indonesia (booked in advance) and it was horrific Nearly missed a connection flight because they are late! We took 6 flights and no 1 was on time My knees touch the seat in front of me, not a bit, it is pressed against it, the most uncomfortable airplane. No water or anything is provided on the flight, if it is 1 2 or 3 hours, you do not even get 1 sip of water. The air hostess do absolutely nothing the entire flight, they sit around on their phones. They work 10 minutes before take off and 10 minutes after landing.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMedan to Jakarta
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I don't suggest taking Lion Air"

(Indonesia)

Trip Verified | Booked a few Lion Air flights in the past and most have always been delayed ‘due to operational reasons’. After a few years of banning Lion Air for my own sanity, I tried giving it another chance especially as the price is much cheaper than other airlines. Lo and behold, it’s delayed again - initially delayed for 30 mins, informed that it’s delayed for another 30 mins, and as I typed this I’m in another 30 mins delay (no further hopefully but if there is any further, I’m not surprised). Unless you’re really tight on budget and really have all the time in the world, or perhaps you like to gamble, I don't suggest taking Lion Air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSurabaya to Denpasar
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"6 out of 6 booked flights had some issue"

(Thailand)

Trip Verified | Every single flight in the past 2 weeks had some sort of issue. Flight #1 KUL-SUB - last moment rescheduled 2.5 hours later, departed 1hr late. Total delay 3.5hrs. Flight #2 SUB-UPG - departed 1hr late. Flight #3 UPG-AMQ cancelled. rebooked to earlier flight Flight #4 AMQ-SXK last moment rescheduled to 2 hours later - aborted landing, ok touchdown on second attempt. Flight #5 KNG-SOQ departed on schedule, aborted landing, ok touchdown on second attempt. Flight #6 SOQ-UPG cancelled, rebooked to flight next day In summary: 6 out of 6 booked flights had some issue. 1 extra overnight required in Sorong (Lion Air not providing a hotel)
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKaimana to Makassar via Sorong
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"it really wasn’t too bad"

(New Zealand)

Trip Verified | Much better than expected. After reading bad reviews I was very apprehensive. My flights - 3 in total, 1st 20 min late, 2nd 30 min late, 3rd 60 min late. I was fine with this, it really wasn’t too bad. I received my luggage fine (I did make sure v secure after reading all probs with stolen items). Thanks Lion air, you were better than the reviews.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKendari to Denpasar via Ujung Pandang
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Flight was canceled"

(Indonesia)

Not Verified | Worst airline. Flight was canceled. No answer to my mail, WA or live chat after 20h. So far no new flight scheduled!!! What is wrong with lion air? No customer service number available to call. Unbelievable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLombok to Jakarta
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is completely unfair"

(Italy)

Trip Verified | Terrible experience! Flight cancelled the night before. Staff at Airport didn't want to help us, we asked for a refund. Don't fly with them the customer service is completely unfair.
AircraftATR 72
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBalikpapan to Berau
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"problems before the flight"

(Italy)

Trip Verified | A lot of problems before the flight (cancellations, rescheduling, etc), but finally the flight was perfect in timing, services, assistance. After buying your ticket, check your flight info periodically on the website to avoid surprises.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Medan
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes