Lion Air

✅ Trip Verified | I booked a flight from Denpasar to Jakarta on 16 April The company changed from JT31 to JT25, no big schedule difference Then they changed from JT25 to JT15, 2.5 hours later So I used their involuntary change process to book another flight ID6517 at the same time as my original flight Then they informed me that the flight was delayed by 2.5 hours They never provided any explanation They kicked me off JT25 but this flight was not canceled so I guess they gave my seat to someone else Their help desk never answered. I recommend to avoid this company and sisters companies such as Batik air.

✅ Trip Verified | They cancelled on me providing no reason or compensation, which is expected behavior for a Lion Air. So I rescheduled, and of course that other flight also got cancelled. So if your time is precious avoid this airline. If you are looking to gamble on whether or not you will actually fly, take Lion Air.

✅ Trip Verified | Tried to book a ticket, but kept getting error msg saying that the flight request was unsuccessful, please try again. After trying 4 times it finally worked. However I was charged for 4 tickets. Got confirmation mails for 4 flights but the 3 failed attempts without flight number or anything. Also its saying that i paid by cash while it was booked off my debit card. Frustrated I tried to contact the airline which is not properly working through their whatsapp service as well as on their homepage. Wrote emails but never got an answer. Finally someone replied via chat with a standard phrase please click this link for refund. The link was a link to google translate. After researching i found the refund page. But in order for me to request a refund i need the flight number which was not given to me for the 3 failed attempts. Therefore I can not request a refund. This is by far my worst experience.

✅ Trip Verified | Horrible. Always huge delays, no customer service. Worth paying a little more for an alternative airline (not batik or super air jet as they are the same group and just as bad).

✅ Trip Verified | Being re-booked on this flight I was not really thrilled by the option given as definitely Lion Air isn’t my favourite airline. One of the reasons is the poor seat-pitch one gets. Must admit I was pleased to get an emergency exit seat, with lots of place to stretch out. Moreover, I was excited to fly on a Boeing 737-900ER, which is not common (though Lion Air has many of them). With the usual non-existing service (nor offer to sell onboard) I noticed an elevated number of flight attendants. Though flight was quite turbulent, we landed safely.

Not Verified | This is the worst customer service experience I have ever had in my life. They should be banned from running their business. I had a flight scheduled for 630PM to CGK booked for Lion Air on august 17th. The night before the flight they sent me telling me the flight had been cancelled with no information on the new departure. I started to worry, I ended up going to sleep and at around 10am the sent me the schedule for the new flight. It was leaving at 7:15pm but from another airline Super Air Jet. So we arrived at the airport on-time and waited for boarding at 6:45pm - we didn’t board until 7:20pm and didn’t take off til 7:45pm. By the time we landed in CGK our connecting international flight had already boarded and was leaving. We were left stuck til 2:40pm the next day.

✅ Trip Verified | Never again! I had my worst flight experience with Lion Air. After more than 16h of flight from Paris to Jakarta. The flight from Jakarta to Bali had several hours of delay. No information provided.

✅ Trip Verified | Avoid this airline at all costs. They will cancel flights and not provide any information or alternative. Basically will abandon you at whatever airport they wish with no information or help. I guess you get what you pay for but this airline really scrapes the bucket.

✅ Trip Verified | This airline has the worst customer service. When my flight got cancelled, I was told by the travel agent to contact their Customer service (CS) not knowing that Lion replaced it with a different carrier at the same time. The CS rep didn’t tell me this so I changed my flight to another with different timing. After knowing that I could actually take a flight at the same time I contacted CS again but was told that I had to pay the prevailing charges because they can only change free of charge 1x. The worst was when I tried to file a complaint - instead of assisting - a different rep made issues of semantics - saying I asked the wrong questions - hence I got the wrong answer. Isn’t it their job to give info and enlighten as well as assist inconvenienced customers?? Safe to say I may never use their services again.

✅ Trip Verified | Filthy airplane, delays, and no whatsoever interaction with the crew besides welcome and goodbye. Horrible check-in (disorganised), after boarding a delay without any explanation, with people sporadically walking in (even after take off time was well beyond), no one to be seen during the 1,5 hr flight (not to buy some water, not to mention proactively offering something). To top it the disgraceful luggage collection at Soekarno Hatta Airport, which takes ages and truly is something they should be ashamed of.