Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 152 reviews
4/10
2 star Skytrax Rating
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1/10

"worst airline I have ever flown"

(United Kingdom)

Trip Verified | Singapore to Densepar via Jakarta. Do not use this airline if you are a traveller and travelling to Bali from any destination. The airport staff made my partner and I book an outbound flight from Bali or would refuse us entry onto the plane. We told them that we were going to extend our visas by 30 days when we entered but they didn't listen or care. The check in was due to close and they sniggered at us across the room as we frantically tried to search for some cheap flights which we would never use. They cost us an extra 140 pounds. We have been trying to contact lion air customer care for days without a reply. Honestly the worst airline I have ever flown with. Avoid at all costs and pay the extra money for a better airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSingapore to Densepar via Jakarta
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Operations seems to be in disarray"

(Germany)

Trip Verified | Rescheduled flight (Medan to Jakarta) 1 hour later, then another 2.5 hour delay. Lion Air is known to have constant flight delays, cancelations and forced reschedules. Operations seems to be in disarray.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMedan to Jakarta
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no more Lion Air"

(Indonesia)

Trip Verified | Bali to Surabaya. First delay from 8PM to 10PM via SMS. Then, another delay from 10PM to 12AM. Ground crews only counted as 2 hours delayed since they claimed initial information has been given by SMS. When claiming for compensation, the crews were not professional at all; not telling any apology, joking at each others while serving customers and asked me to come back and forth to the counter since I had to bring 6 boxes of meal alone. It was the second chance I gave to this airline. No more Lion Air.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBali to Surabaya
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"paying to have your luggage lost"

(Canada)

Trip Verified | For an airline that does the same routine flights several times every single day, you would think that they could get it right. Not asking for much but it would be nice to see my checked luggage that saw a total of 1.25 hours in total airtime between two flights and a three hour layover before the second flight to get my back pack from one airplane to the other one parked beside it, you would assume that it's not something you need to be able to split atoms for to get right. Furthermore, the logic of having to pay extra for overweight luggage and have it lost is astonishing. Nothing like paying to have your luggage lost by a company that does the same routine flights seven days a week dealing with everyone's luggage as well. It would be nice to see the employees actually care about these types of situations maybe by starting to make phone calls and send emails and giving you updates rather than play video games on their phones.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLabuan Bajo to Lombok via Denpasar
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very disappointing"

(Australia)

Trip Verified | Denpasar to Manado via Surabaya. We waited over 2 hours in Bali and was told first it was a technical issue and would be 15 minutes then 30 mins and so on till over 2 hours later we left for Surabaya. Lion staff would have known for sure that we would miss Our connecting flight from Surabaya to Manado but still sent us. We landed and after 1 hour was told yes, we had missed the flight and would now spend the night at the Ibis Budget hotel in a tiny cigarette smelling room. We lost our hotel accommodation in Manado. Also connecting flight next day to Tenate and hotel room for the next night. All because Lion air failed. Very dissappointing.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDenpasar to Manado via Surabaya
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely horrible airline"

(United States)

Trip Verified | Absolutely horrible airline, and not that much cheaper than other budget flights. Lion Air first delayed my 12pm flight from Lombok to Jakarta by two hours, then delayed it again to 3.40pm, but we didn’t even manage to board until 4.45pm. I should have read the other reviews before booking this; they are awful and far and away the worst budget airline I’ve flown in Asia. AirAsia, Vietjet, etc are far superior.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLombok to Jakarta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"experience was not pleasant"

(Canada)

Trip Verified | Denpasar to Jakarta. I picked Lion Air because it was the cheapest of all budget airlines (compared to Air Asia, Citilink, etc). The flight was delayed by 1.5 hour and another 30 minutes delay on flight. Apparently this is a regular thing to happen according to my other flight. The onboard experience was not pleasant. The seatbelt that I have was broken so it couldn’t lock, which is very dangerous. The washroom is not well taken care of. The toilet seat was broken and the soap container was extremely dirty. The flight attendant are ok. The seats are ok. There weren’t any in flight entertainment, only the security procedure pamphlet (if you can find it entertaining, thats good) For the price difference of 20 dollar, it was not worth the flight. So I would rather choose other better budget airlines.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDenpasar to Jakarta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"delayed so many times"

(Indonesia)

Trip Verified | Bali to Jakarta. First, they rescheduled my flight from 15:50 become 16:00. Now, they said it will delay become 16:50. They have no shame about delay everytime. It’s so bad. They delayed so many times. It hard to trust this airplane. Nice I only will used this airplane three times. No more.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBali to Jakarta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Lion Air customer review

(Indonesia)

Trip Verified | Flying from Jakarta to Pontianak with Lion Air 737- Max8, and the connected flight to Kuching by Wings Air. Ticket was booked easily, however I could not do mobile check in for Pontianak - Kuching sector. So I have to do check in at counter in the Airport. Both Flights were departed and arrived on time. Pontianak To Kuching was served by ATR 72-600, and i sat at 17A which was really spacious. It was a nice flight.
AircraftBoeing 737-Max 8 / ATR 72-600
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Kuching via Pontianak
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"experience and product was fine"

(United States)

Trip Verified | Jakarta to Bengkulu. Based on price for the one hour 10 minute trip. The airplane was all one class, reminded me of Southwest in the US, however, the inside of the airplane was an advertising board for their package delivery service, it kind of was all over. In any case, the checking in, boarding was fine. The seats a little narrow, but then I am not the size of what I saw to be the average Indonesian. It was narrow but not uncomfortable and for the short trip it was not a big to do. Service was fine, we left on time arrived on time and I received my luggage without problems. The announcements were done in English and Bahasa Indonesian and well, the English was a bit difficult to understand when it was not pre recorded. All in all the experience and product was fine.
AircraftBoeing 737-800NG
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJakarta to Bengkulu
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes