Lion Air

✅ Trip Verified | Dreadful in every sense of the word. Two flights were summarily canceled by text message in the last ten days: No apology, no reason given. Lion Air cares nothing for their passengers and customer service is non-existent. Quite apart from having our flights canceled, we paid 1.3J for PCR tests (that's about £77 each) which were then rendered useless. If you have a choice who to fly with, go with anyone else but LionAir.

✅ Trip Verified | The airline cant even inform you anyway through texts or emails if a flight has been cancelled. Called customer service and when it was something they didn't understand, they automatically transfer you mid sentence while you are talking and then you have to wait 10 -20 minutes for a new operator.

✅ Trip Verified | Lion Air manages to constantly disappoint even when expectations are extremely low after flying with them from time to time the last four years. Planes are often canceled and almost always delayed by hours. Information is scarce and the unfortunate personnel is constantly stressed to make the best of a horribly managed airline. All other airlines in Indonesia are better. At the very least you would expect to get to where you are going, this is not always the case with lion air as they frequently cancels flights, and good luck getting refunds. If they do fly that day you can expect a delay of 1-6 hours. Again forget any compensation (which they are legally required to provide). During this inevitable delay, expect to get zero information. I'd literally go to the counter and ask if the plane will be on time 20 min before and they say yes. When I ask if the plane has arrived yet they do not know, and when they check it's still somewhere else. I then ask when it will arrive to this airport and the staff would then sms or WA the ground staff of the previous airport asking when the plane left. When the plane do arrive at the airport it will have missed any slot it was allocated and get allocated a gate on the other side of the airport. Due to low prices lion air is the only airline trafficking some destinations. Try to avoid always, pay triple to do so if you can, it's always worth it.

✅ Trip Verified | Denpasar to Bangkok. Very bad refund policy due to Covid19, my flight has been canceled but Lion air refused to refund, only give a voucher valid 1 year. I do not plan to flight for 1 year so it is useless. Spent hours with customer service for nothing. Bad experience.

✅ Trip Verified | I was going with Lion Air on 17th April 2020. As usual, fast check in and punctual both departures and arrival. Got a window seat on a 737-800 at 15F. The flight went smoothly and it was my first flight with Lion air having a flight entertainment. It uses air-Fi but still in a limited service for playing games and watching film only and couldn't browse from search engine like chrome. I wished they improve more so we can operate your internet browser and social media when in flight. The flight took me on time at arrival airport. Good airline for a budget flyer.

✅ Trip Verified | Singapore to Jakarta. The people at the check in counter made it very difficult to check in our baggage. They were very rude and impatient. While we check in, the next counter employee join in to gang up on us while we repack our baggage. Really wish even budget airplanes treat their passengers with respect and care.

✅ Trip Verified | Bali to Surabaya via Lombok. Lion air first duplicated my family’s boarding passes. The flight was overbooked. They then allowed me off the plane to query why and immediately locked the doors behind me. My understanding is that as an air safety rule planes are not allowed to leave with baggage without the passengers. Lion air was not concerned. Half an hour later I was still waiting for someone to advise me as to what my next steps are. It was suggested that I buy more tickets. This is really poor and not really acceptable.

✅ Trip Verified | Denpasar to Semarang. Probably one of the worst airline in the World. Delay has become a bad habit and they keep announcing delays without ever giving you the right information. Instead of being able to go to a restaurant, they make you wait announcing that you will fly in the next 20 minutes. 2 hours later you are still waiting. You are left with no food or drink that they should legally provide. Add prohibitive luggage fee (I’m not talking about excess) and you could fly a decent airline for the same price. Avoid at all cost.

✅ Trip Verified | Jakarta to Jayapura with Lion Air. Flight left and arrived on time. Managed to score one of the rows of empty seats at the back, good for sleeping on this overnight flight. A decent selection of drinks and food were sold on borad, unusual for Lion!

✅ Trip Verified | Kuala Lumpur to Jakarta. Plane was clean, cool and half empty. I could stretch out on a whole line of empty seats. Polite crew. No meals served or sold on board as usual with Lion Air.