✅ Trip Verified
| Jakarta to Denpasar. After the flight was already 30 minutes delayed, I had to search for information myself, only to find out that there would be a delay of 45 minutes because of "technical difficulties". The airline's zero information policy towards its guests is shameful. Passengers are not "customers" at Lion Air, but simply "numbers". Not even the minimum requirements in the linguistic handling of passengers of other countries are met by the cabin crew. The crew speak a gaping English and can barely communicate with simple sentences. Even though the planes are outwardly standard, the care inside the planes is miserable. The cabin is dirty and more like a citybus instead of an airplane. Departure times are more of a guideline and changed at will, information will not be shared, the airline's constant delays are really "remarkable". On the returning our flight should have been 3 hours late without any advance information. It was not until I took a look at the boarding card that there was a different departure time than planned. Asked about the new departure time, the check-in staff member from Lion only commented: "Yes a new shedule time ... we have technical problems with our aircraft" ... then it would be better to rebook and return to Jakarta with another airline. As a passenger, I would like to be informed about changes to the timetable, etc. without being asked to do so and not have to do my own research first. There is also no service on board. Unless you pay. Is so far to agree with the pricing policy of the airline, but not that one can not even place his orders in English. For me it is by far the worst airline with which I have flown so far. Never again!