Lion Air

Balikpapan-Manado 18 July 2012. New Fleet B737-800ER nice interior. Departure and arrival was on time. The service was standard. I always choose a seat near emergency door. Cabin crew handling was nice.

PLM - CGK with Boeing 737-900ER . Cheap ticket prices. Departure on time. Friendly cabin crew. Distance between the seat is quite narrow. No in-flight snacks.

CGK to UPG on June 17th 2012. Booking was good. It was an average experience yes the plane was good (737-900ER with Boeing sky interior) seat pitch was okay. I have no issue with the "no f&b flight". It was the worst landing I've experienced. On the return flight on board the older 737-900ER seat pitch was poor and the landing was just the same as before.

CGK-SIN return. Cheapest fares compare to competitors with 20kg baggage allowance. delayed for 20 to 30 mins for both legs without any reason or announcement. Online check-in not available for international flights. Got brand new 737-900ER for both legs. Seat pitch quite tight BoB very limited FA's just doing their job and the inflight magazine is the only thing to entertain you.

Medan to Padang. Flight attendants very polite I was able to choose a seat with online check-in however their fleet is quite old (737-400). Flight from Jakarta to Kuala Lumpur (737-900 new fleet) you can not do online check-in for an international flight so I arrived at the airport early. Service and landing at KLIA was good.

Lion Air 8pm flight Bengkulu to Jakarta March 2. Flight 2.5 hours late leaving. No announcements had to ask for constantly changing information. No compensation when one customer complained and at last minute Padang food appeared with no implements to eat and way too late. Onboard they briefly apologized as flight late for "operational reasons". My understanding is this is a common occurrence for this flight. This airline has no customer care or communications capability.

SUB-SIN and SIN-SUB. Cheap price since it's a new route with high load factor. Cramped seats for SIN bound flights and spacious seat on return flight in emergency exit row and bulkhead which you can ask for free. Only snacks and mineral water offered at expensive prices and crews only provide immigration cards during the flight. Airline's magazine is only form of entertainment.

Jakarta to Tarakan via Balikpapan. Seat pitch is the smallest I have seen on any airline. Boarding in Jakarta was from both the front door and rear door. They have assigned seats so people boarding from the rear door were trying to move up to the front of the plane. Needless to say this is impossible. The amount of pushing and shoving is brutal. Left 23 minutes late due to boarding. Inflight nothing is offered on a 2+ hour flight. Flight attendants are young and stay in the galley with the curtain closed. The 737-900ER holds over 225 people. They only have 3 toilets - that's it.

Jakarta-Kuala Lumpur and Singapore-Jakarta. Check-in crews were okay. Most announcements were recorded no meal or drink. A choice of orange juice or water would be appreciated. Seat was very hard magazine onboard boring and crews weren't interested in serving passengers. The only good thing is the value of money (if you buy tickets early).

CGK-SIN-CGK. The seat was terrible with very little leg room the FA's disappeared during the flight no presence at all and the toilet was dirty. On the way back to Jakarta the air conditioner was extremely cold however the mood lighting gave a little comfort and that was the only positive thing I took from the flight.