Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 575 reviews
7/10
5 star Skytrax Rating
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10/10

Korean Air customer review

(United States)

HKG-ICN-GUM. Quite possibly the best airline I have ever flown with. On both legs I was impressed aircraft's were modern and clean (A330 and B777) more than the average number of FA's. FA's were professional friendly and helpful inflight entertainment available as soon as you sit down FA's speak excellent English much more leg room for an economy seat than you would get with another airline in flight entertainment available behind each seat with many many options. Wasn't crazy about the food but did like the Haagen Daz ice cream for dessert. Don't ever really expect much of airline food anyway though. One of the few airlines I would go out of my way to fly with again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Vietnam)

SGN to IAD return. All flights were on time and well attended. Airbus 330 to and from ICN and 777 300 to IAD and return. Both flight were clean comfortable and staffed by friendly flight attendants. Check-in was easy and Incheon remains a very pleasant airport. About IAD the less said the better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(South Korea)

KE036 Atlanta to Incheon Terminal F at Hartsfield Jackson. Boeing 777-300ER. My entire flight was a codeshare beginning from Orlando international to ATL via DL airlines then to Incheon via KE. When I arrived at ATL and took the train to terminal F there was a fairly long line at the KAL gate which made me prioritize lunch over checking in. After lunch I came back to hear the gate agent tell me the airplane was full and they had to bump me to business class "prestige class." KE035 ICN to ATL arrived 30 minutes late. Not only that but some of the other elite passengers were grumbling when the boarding process didn't move as fluidly as they would have hoped. However once everyone was seated in the aircraft everything went flawlessly. The cabin crew smiled. This airplane was well kept the toilets were clean and nothing seemed to be broken. The food selection was nice. I drained my ANR headset batteries halfway through the flight and had to swap with new ones. I had an extra pair with me in the overhead so I tried to swap them only to lose one battery on the cabin floor. I asked a cabin crew member to help me look for it she came back with an LED light got down on her knee and found it for me. That is going beyond the call of duty in my book. After landing at Incheon I deboarded and got to the parking lot within 20 minutes with my checked baggage.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

(United Kingdom)

First time flying with them and was impressed. The seats were comfortable with lots of leg room. The touch screen was great with about 50 movies to pick from including lots that are only just out at the cinema in the UK. Food was really good but would have liked more. Service was brilliant the cabin crew smiled the whole time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Japan)

Ulaanbaatar - Seoul and Seoul - Chicago. Two excellent flights. Managed to sleep soundly on both flights. Food was the best I've had on any airline. Flights were on time seats were comfortable and flight attendants friendly courteous and attentive. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(United States)

San Francisco to Manila via Incheon. The best inflight entertainment I've had. I traveled with my wife and 2 kids and the food was good. Flight attendants are fair although I've met nicer ones on other airlines. I highly recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

(Croatia)

LHR-ICN-AUC. Not new but well maintained 747 - 400. Everything from boarding to disembarking in AUC was polite and friendly. Plane was clean seats comfortable even for a nap. Selection of food excellent. Rarely rely on IFE but managed to listen some good music for 2 hours and spent about the same time staring at screen. Great time during layover in ICN with fair prices in countless shops. This was my first time with Korean after many flights with more glorious competitors.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Australia)

MEL-ICN-LGW and CDG-ICN-MEL. 777-300ER and A330s were clean comfortable and well presented. Very diverse inflight entertainment with the biggest screens in economy I have ever seen. The seats recline more than any other airline I have traveled internationally on - not only does the back support tilt but the seat bottom also pitches out to give a much flatter and more comfortable resting position. Incredibly polite and helpful staff. Food was top-notch. Incheon is an excellent airport. Never delayed. Will definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(South Korea)

ATL-ICN. My trip back to Korea offered the same meals entertainment and professional hospitality expected on Korean Air. The only difference and an important one at that was something everyone should note. I had a window seat (left side of the plane) and it was so hot from the sun that the window was hot to the touch for about 5-6 hours. Sleeping was difficult and made the area noticeably warmer. Obviously not Korean Air's fault but still important to note.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

(United States)

Round-trip Flight from Atlanta to PVG in June. Seats were full recline and comfortable on 777-200. Flight attendants attentive and no problems with speaking or understanding English. I plan to fly Korean on future trips to Shanghai via ICN and would recommend without reservations.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes