✅ Trip Verified
| Seoul to Tokyo. Unprofessional and disappointing. Check in, boarding, and the beginning of the flight went smooth. The seats was comfortable with plenty of leg space. That was when things went downhill. My friends entertainment system wasn't working, and flight attendants ignore us despite us trying to get their attention. Food was bland and mushy. The head flight attendant was rushing to get food out, as she kept sighing and was rude, especially to the non Koreans. However, things started to go bad at the end of the flight. The plane had already landed and was slowly making its way to the terminal, when a little girl, about 3 years old, suddenly had to use the bathroom. The mum asked one of the flight attendant if her daughter could use the bathroom. The flight attendant went to ask her supervisor (who was the rude head flight attendant), to which she told the mum to tell her daughter to hold it. The daughter was crying, and kept saying how much it hurts (my friend who isn't Korean, but understands the language translated). The mum resorted to using a plastic bag for her daughter to uninate, in the middle of the plane. Of course, the little kid didn't want to, so the mum, desperate, just took her daughter to the bathroom. By this point, it's been 15 minutes since we've landed and was nowhere near the terminal. While I understand the importance of being in your seats while the plane is moving for our safety, certain protocol should be broken if there is a situation that arises. The head flight attendant on this flight, or at least in charge of my section, made me dislike this airline, which is disappointing as I've enjoyed this airline when I flew with them 10 days ago.