✅ Trip Verified
| Auckland to Seoul. I found a lot of the business class service systems of Korean Air quite odd; whilst the crew were polite and responsive, they are working within a set system that means their business class product is sub-par. For example, your menu - which includes the wine list - is taken off you immediately after departure, so you cannot refer back to it. This makes ordering wine particularly difficult. Another thing is that if you order the Korean meal options, then you are deprived of the additional food - such as a soup starter, and bread - that people ordering Western meal options receive. They are not even offered, and as a result, I was starving after my small bowl of rice porridge; I've never been left hungry after a meal, even in Economy class. There was no indication of what snacks were on offer; luckily I was sitting next to a frequent flier and he kept ordering interesting snacks and so I followed suit. On a 12 hour, day-time flight, during which two meals were served, there were only two 'drink runs' by the crew - and they were both during the second meal service. I had to constantly request a drink, and at one stage even went to the galley to see what types of wine were available. I really didn't like this approach to service; I much rather have the drinks offered, rather than have to proactively request for them. However, this seems to be the way they do things - you won't be offered anything beyond the bare minimum, but staff are happy to respond if you do request things. The IFE was poor - a very limited selection of main-stream movies, and little in the way of reading materials. The seat was comfortable, and the cabin was spotless - including the toilets which were regularly cleaned. So whilst the hard product was good, and the service was polite and efficient, I really felt it was a 'bare bones' service culture and therefore, I did not feel pampered or spoilt, as I usually do in Business class. It really felt they were trying to minimise costs by keeping the food and drink away from the public eye.