KLM Royal Dutch Airlines

✅ Trip Verified | Helsinki to Barcelona via Amsterdam. First the flight was delayed 1:30h and when we arrived to Barcelona they send sms that they are sorry but the baby stroller will be delayed, and it came to us the next day, so the ruined our first day of our vacation. In the return flight at the airport they said the airplane is full so the forced us to put our handbags which contains all of our important things in luggage, and they did it again and send a (sorry sms) that the bag (which contains the car and home keys) will be delayed.. We live in another town, we had to stay in our friend's house until 6pm the next day, and more they dont have 24/7 customer service so anyone would help in such cases. Very bad experience.

✅ Trip Verified | Amsterdam to Bangkok. The New Business Class service project is tested on this route. Dine anytime you want, personal service, no use of trolleys. The service was impeccable, food was perfect and the crew warm and welcoming. A great uneventful flight with excellent catering.

✅ Trip Verified | Amsterdam to Rome. It was a long time ago since I flew KLM, mainly because of the price: KLM always turns out to be more expensive than other airlines. This time it was slightly more expensive than Alitalia, but since I was looking for a reliable airline -and not an insolvent one like Alitalia or Air Berlin, or an unreliable airline which cancels thousands of flights like Ryanair- I booked KLM. And I wasn't disappointed: smooth online check-in, super fast luggage drop-off at both airports, very friendly crew, rather good legroom, a decent snack and a drink, smooth flight and punctual arrival.. Just great. The only downside: the high price for luggage. I paid 100 euros for two bags. That's way too much, especially if you have a look at the big suitcases brought on board. If i only had known. KLM should really be more strict with hand luggage. Otherwise: would definitely fly again.

✅ Trip Verified | Amsterdam to Cape Town via Amsterdam. I would highly recommend KLM to anyone The food was amazing and the flight attendants were very friendly and helpful. Every connecting flight was on on time. Smooth takeoff and landing.

✅ Trip Verified | Hamburg to Manchester via Amsterdam, cabin service excellent and connection in Amsterdam excellent (45mins). Aircraft and seat comfort is excellent. I think KLM exceed most European airlines in short haul and the product is excellent. I will definitely fly KLM in the future.

✅ Trip Verified | Singapore to Munich via Amsterdam. I am really disappointed about yesterdays behaviour of KLM. I was supposed to fly out from Singapore at 1:30 on December 1st. On November 30st around 7pm, so just a few hours before the flight I checked my e-mail (I was lucky because I checked them already a few hours before and didn’t see any KLM e-mail) and saw a mail by KLM saying that my flight has been cancelled and that I have been booked on a flight at 1.35pm on December 1st! So what? Is this even legal? My husband (booked on the same flight) called KLM and because we had to be home within noon on December 1st, they booked us on a Emirates flight via Dubai on 9pm on November 30st. We almost didn’t make it to the check in, couldn’t get seats next to each other anymore. So how is this working: they just send a mail, hoping people are just accepting the change? How about plans, unbooked hotels etc - if I hadn’t checked my mails, where we supposed to sleep on the airport? How about plans when getting home? This is completely unprofessional and unacceptable!

✅ Trip Verified | Warsaw to Accra via Amsterdam. The plane from Warsaw was late so I had to hurry up to catch my flight to Ghana in Amsterdam. Very short time for transfer. During boarding to Accra I told the staff that its very important to fly with my luggage and asked them to reassure its packed to the plane. They replied me they would do it for me. I boarded the plane with trusting them. They delayed my luggage (4 bags 23 kg each). I did not know when I would get it back so had to book the hotel in Accra instead of going by the car directly to Kumasi after landing. I went to Ghana during my time off from work. Delaying my luggage ruined my trip! The third day I had to buy some aids to be able to start my work with kids. Meantime I had to struggle with organizing picking my luggage up from the airport as I was in Kumasi when it finally arrived. They did not organized delivery to Kumasi. I involve few people to help me with my challenge. They called the airport every few hours, they were looking for somebody we can trust to pick my luggage up. I paid for the man who came at the airport to do that instead of me, he passed the bags to the bus to Kumasi, I also paid for the taxi to the place I stayed near Kumasi. Etc. I had to buy items like clothes, shoes, cosmetics, drops, etc. I had to buy to use as I landed just in pair of jeans, trainers and jacket. I did not know when my luggage would be with me. I wrote a letter of complaint to KLM. Attached about 10 invoices for the items I had to buy. KLM replied me after one week. They decide to pay me only 100 EUR compensation. For delaying 4 bags! I had to organize by myself picking the bags up and delivery to different city and paid a lot for that. I did not agree with their decision. But they are not going to change their mind. Its very sad and unfair how they treated me in a very challenging situation. No empathy. No sense of responsibility. I learnt the lesson. Never again with KLM!

✅ Trip Verified | Birmingham to Tallin via Amsterdam. The first leg of the trip from Birmingham to Amsterdam, which was on KLM's own plane, was fine. However, the second leg of the journey, from Amsterdam to Tallinn, which was on AirBaltic and was dreadful. Staff were miserable. On the two hour flight, from Amsterdam to Tallinn, they did not even offer a glass of water free of charge. On the 55 minute flight, from Birmingham to Amsterdam, we were well looked after. The AirBaltic aircraft was old, noisy and cold too. Next time, I will find another route to Tallinn, just to avoid AirBaltic. No complaint about the service on KLM's own planes. The problem was with AirBaltic that KLM use for their passengers from Amsterdam to Tallinn.

✅ Verified Review | Bangkok to Hamburg via Amsterdam. Online check in very easy and convenience. KLM ground staff at BKK very nice and helpful/Baggage drop of very quick and efficient. Boeing 777-300ER took off punctually, cabin very clean but flight 100% full and 10 seats/row very cramp and uncomfortable. Flew KLM in 2013 and noted that 4 years later in 2017 KLM new Y seat of B777-300ER is narrower than the seats of 2013 and there was no footrest anymore which makes the long range travel less comfortable. But new excellent IFE with more choices of music and movies in several languages. Cabin crews were aged but very friendly, professional and enthusiasm throughout the flight. One hour after taken off hot towel was given before serving lunch. Quantity and quality of lunch in 2017 was average of Y class standard. After lunch duty free sales with great selections at attractive price (cheaper than Airport Bangkok). Unlike other airlines after lunch and duty free sale most of crews were still on duty and came often with soft drinks and ice cream during the rest time. Before landing at AMS we got 1 cold meal. After landing KLM crews still on “enthusiasm service” helping passengers took out the cabin baggage/ saying thank you and goodbye with smiles. Negative points compare with 2013 is narrow seat and food/beverage. In 2017 we got only 1 hot meal (lunch) and 1 cold meal (snack) for 12 hours flight compared with 2 hot meals (Lunch & Dinner) in 2013 but KLM’s enthusiasm cabin crews made these 2 negative points quit. Transit at Amsterdam is easy and convenience as always. On AMS-HAM short leg with better service than other European airlines. KLM served sandwich and full drinks including beer and wine on this short leg. All in all best value for money and KLM’s Y-class is beside Air France one of the best Y class of European airlines. I would recommend this 4 Star airline.

✅ Verified Review | Amsterdam to Boston return. I am very satisfied with their service. All the flights have been in time. Their customer service is very good, they reply almost immediately through their Facebook account if you have any questions. Specially for long distance trips I recommend spending a bit more and being sure that you will arrive at your destination without any surprises.