KLM Royal Dutch Airlines

✅ Trip Verified | San Francisco to Glasgow via Amsterdam. As an airline, KLM does a nice job. However they totally give lip service to a stated policy for extra seats. On my recent trip to Scotland, I purchased an extra seat round trip to accommodate my size, so that I would not inconvenience anyone sitting next to me. On KLM's website, they state they will refund the cost of the extra seat should the flight[s] not be sold out. On all 4 legs of my journey, there were open seats. Upon return home, I submitted my request [with supporting documentation] for reimbursement. A month later, and my request has been met with stonewalling and silence. I am not wealthy, and it took a long time to save for that ticket. I resent the fact that they don't stand behind their stated policies, and want to warn anyone else thinking they are an upstanding business to think twice.

✅ Trip Verified | Singapore to Amsterdam. The KLM B777-300ER used on KL836 on 19 October 2018 was the SkyTeam livery aircraft. Business class was full. Seating is in 2-2-2 configuration. I was seated at 1H. The cubby hole below the TV console was spacious and when fully reckoned, the bed is 6 feet in length. The flight attendants were cheerful and efficient for both supper service and breakfast service. Unlike Asian airlines which serve course by course, KLM serves every course on a tray in the interest of efficiency. Before landing, each business class passenger is given one of 99 Dutch Delft Porcelain Houses containing Bols Dutch gin. I had a full uninterrupted 7 hours of sleep after supper before breakfast was served. Overall, KLM World Business Class is what it is called - business class for the business traveller who wants to maximise his time catching up on work and sleep.

✅ Trip Verified | Nice to Amsterdam. Although I booked a KLM flight, this particular flight was operated by Transavia -in KLM style (service etc). Everyone knows that seat pitches of Transavia planes are terrible, unless you get a seat from the exit row which I did. There were very few passengers on board and this made the flight a great chill and fun for everyone. Cabin crew was excellent, meal was a decent sandwich and drinks were served twice, KLM should move themselves to Terminal 1 at the Nice Cote d'Azur airport, they really do not fit to Terminal 2 there. I have lounge access and spent my time in there rather than the terminal waiting area, but not everyone does. I also had second thoughts about Transavia operating a KLM flight for obvious reasons. Although I enjoyed this particular flight very much, I know I would not have enjoyed this if the plane would have been packed. However, I will rate according to the specific experience, which I enjoyed a lot.

✅ Trip Verified | Amsterdam to Nice. I really like KLM. Ground service worked like a charm in Amsterdam, everything was on time, our seats on Economy Comfort had great pitch. KLM's meals on short haul flights are simple little bites, but I am a fan of their delicious wrap. Although the plane was relatively worn, there was no follow-up coffee service, and no IFE as usual by their in-Europe flights. This journey was really a pleasant one.

Not Verified | Humberside to Sydney via Amsterdam / Abu Dhabi. They simply did not care. I am a gold member of their loyalty program - I booked my flight on the KLM website - after specifically asking questions about benefits privileges and differences - as the flight was a code share - was told there would be no difference. Lie number 1. I booked the ticket and went to book seats online. I could book KLM seats but not partner (the message on screen said seating plan is currently unavailable try later) - Lie number 2. I called after booking to reserve seats and was told I needed to do this with Etihad, I called Etihad and they said it wasn’t possible and I needed to do this with KLM or at the airport: meaning that I would get whatever seat was available 3 hours before the plane would leave - for an 8 hour and a 14 hr flight that’s just not acceptable - and certainly not like for like with KLM operated flights. When I complained I was told I could cancel my flight at a cost. In the time taken going backwards and forwards between the many KLM service departments other flight costs had risen significantly and I was trapped. After this experience on the way out I asked about upgrades I couldn’t use points for the KLM part and I couldn’t pay for the Etihad part my option was to upgrade to business class which cost more than the original ticket. I have done many long haul flights with various operators - KLM included - some code share some not. I am now sat at the airport waiting for the check in desk to open, I tried on the KLM app where it was not possible, they advised to use the self service at the airport - that’s not possible. So I’m sat here until the desks open, thank you KLM. This is not as described when I specifically asked this stuff before booking. The flights in themselves were ok but this level of misinformation and poor customer service is inexcusable. I would not have booked this flight if I had been told the truth when I called before booking. And I will not put up with this again

✅ Trip Verified | Amsterdam to Helsinki. Excellent service onboard. Comfortable seats and all in all a very smooth and pleasant flight from Amsterdam to Helsinki. Lost luggage was delivered prompt the following day and the airline kept us well informed about the situation all the time. Thank you - we´ll come back!

✅ Trip Verified | Abu Dhabi to Amsterdam. I am delighted to say that I am very pleased to have flown with KLM. An overall clean airplane, great customer services and well done on anti age discrimination. Thats a number 1 for me. I usually see young bloods running around serving customers but with KLM there was more mature ladies then young ones. They smile more and get things done quickly and correctly. Thank you KLM.

✅ Trip Verified | From a nightmare to the best plane trip ever. Amsterdam to Montreal. My husband had his wallet stolen the day before in Rome with passport, 2 credit cards and 400 euros. We were desperate after running to the Canadian Embassy to get an emergency passport which was successful. We told our story to the crew and asked if we could sit from where we were in front of the lavatory, no recline. The crew took care of us and found seats in front comfort E, great food, wine, a card with a lovely message, small gifts we appreciate. We hope to visit one day the Netherlands and of course it would be with KLM. Thank you wonderful crew.

✅ Trip Verified | Amsterdam to Stuttgart. This flight was good! Friendly staff who did put my luggage in another place so not to have it under the seat. A service on board that is a "service" and not only water, and landing in time at the gate without the need to use the bus (which never happens with the Germans).

✅ Trip Verified | KLM has the worst customer service ever. I tried to book a flight online yesterday evening and something in the system went wrong. During the booking, I was redirected to log in - which I did, and there is was said that the flight was booked. I couldn't get to the payment page at all. We contacted the helpdesk, informing them about the situation but no direct answer. Today, when we checked, the booking was gone and the flight now was suddenly double the price. I contacted KLM on 3 different ways to discuss the matter, as they say on their website - FB, whatsapp and customer form. The reply on FB was not at all towards what my complain was about. On whatsapp there was no reply at all and the customer form has been left unreplied up to now. I find it unacceptable that due to their system error, I now need to pay 2x as much for the same flight and then, that there is no one facing the customer for answers.