KLM Royal Dutch Airlines

I was unable at the time of making my reservation to select a seat due to systems problems. I went to the site that advertises the option of seat selection and selected seats. I arrived at the airport and discovered my selected seats were not available and I was assigned a seat beside the washroom and behind infant row. My seat selection was also changed on the second leg of my journey. False advertising poor contact centre service and the seats are worse than other carriers. The food was really awful. The staff were the only positive attribute. If at all possible I will never fly KLM again.

HAM-AMS-BKK in June 2013. HAM-AMS on E195 aircraft 50 min. short Inter-European flight. Nothings expected and nothing to complain. Soft drink with cracker and nuts was served. Transit at 4 stars Schiphol-Airport was very easy. AMS-BKK on B777-300 flight on time Y Cabin full and with KLM’s with 3-4-3 seats config (like EK/EY/OS/AF) very narrow seats narrow aisle I felt like a sardine in the can. Cabin crews old but experienced professional polite and strongly enthusiastic throughout the flight. Info from cockpit came often IFE very goods with touch screen and 500 programs Dinner (2 choices) with extra 300ml bottle of water for every passenger. Presentation and quality of meals were standard Y Class. Duty free offers a lot of choices. During the flight crews came often with ice creams/ crackers and water. Before Landing continental breakfast was served. After Landing crews are still “ on enthusiasm service” with helping passenger with their handbags/ saying thank you and goodbye with smiles. For me KLM is a 4 Stars airline in Y class product.

Toronto to Amsterdam return. Flew on an A330 both ways. Cabin crew was excellent and the food and wine selection was good. The seat is not lie flat and I could not find a comfortable sleeping position. I did manage a couple hours in the recline position though. The cost of the ticket was about 30% less than similar itineraries I looked at before booking which may account for the different seat.

Amsterdam to Toronto. Captain was very diligent with flight information. The Crew worked non-stop in supplying us with food-drink-snacks plus offering extra attention to those who needed it. Hopefully I'll get the chance to fly KLM in the future.

IAD-AMS-CAI June 9th. Check in for business class at Washington Dulles Airport was fine and smooth. The Air France lounge was OK. Both flights from IAD-AMS and AMS-CAI were comfortable seats were functional service was excellent with a welcoming atmosphere. Food was great fresh fruits. Nice gable Delft houses Gifts. Excellent entertainment system with lots of choices.

Amsterdam to Rio June 2013. First time traveling KLM and it was a very good experience. A hot meal served a couple of hours into the flight then mid-flight a hot snack was served. An hour prior to landing crew came around again with a choice of Ice Cream or Crisps. The presentation of the food looked a little bit cheap but the quality was good. Cabin crew were excellent. Every hour at least there were crew members in the cabin with a drinks tray offering water/juice etc. Inflight entertainment was good and the seat was comfortable. I would have no hesitation in using KLM again.

AMS-BCN. Unfortunately the service on this flight consisted (as usual) of a cheese sandwich. Now I don't like cheese so I skipped it. Nevertheless the crew managed to give me an alternative: sandwich with meat. Very good! The only disappointing thing about this flight was the lack of TV screens throughout the plane.

DXB-AMS-CGN return flight. Chaotic check-in at DXB airport. My reservation reference had been lost and ground staff were unable to retrieve it. I had to go down to the KLM airport office and resolve it. Crown Lounge is pitiful no food service no quiet zone no showers. Sky Priority boarding has been not respected we were all mixed. Aircraft operated was an old tired Airbus 330-200 we were packed like sardines and the temperature was extremely hot with no individual air setting. Seats awfully cramped. IFE was not working and was never reset. Light remained off during all flights (a night flight) no earplugs nor eye mask available. Food was a tiny cheese sandwich as a snack after take off and a "delicious" breakfast with only one option served by the most inefficient and rude crew I've seen. Return flight was similar: same equipment same food same rude cabin crew. Worse still is Schiphol Terminal: unhelpful ground staff. No way to access to the lounge even with a premium economy ticket. AMS-CGN flight delayed.

I travelled from Manchester to Montreal via Amsterdam I enjoyed both flights with KLM the service and flights were perfect can't say the same on the return leg with Air France will book with KLM next year for sure.

23rd June we were flying from Amsterdam to Los Angeles. Plane left 1 hour late the captain tried to explain but the sound system was so bad you could not hear what he was saying. The food was pretty bad. Inflight entertainment was outdated. Most of the crew were not interested in cleaning up after you. The crew came by once to pick up your empty meal container and let you sit with cups etc for the rest of the flight. The movie selection was good. We have used KLM for many years to fly to Holland but this will be our last trip with them.