KLM Royal Dutch Airlines

Travelled Johannesburg to Amsterdam on the evening 777 flight on 11 October. The rear economy cabin in the 777 is nine seats across - compared to ten seats in many other airlines - which feels quite spacious. The service on the flight was outstanding and up to KLM's usual high standards dinner and breakfast were excellent and choice of entertainment very good. The staff worked hard throughout a long night flight even managing to keep smiling during some sever turbulence. For good value economy travel KLM remains my favourite airline.

We have travelled a lot and have used many different airlines. After reading the reviews we were worried and not looking forward to flying KLM London - Lima in October 2013. We were pleasantly surprised from start to finish of both legs. The seat was reasonably comfortable even though it did not recline very much. Also the seats are not too close to the seats in front as on some airline. The inflight entertainment was fantastic (much better than on Virgin Atlantic which was so antiquated) with many choices. The cabin staff were very good bringing water and juices every so often during the flight. Food was served four times during the flights - dinner/lunch ice cream sandwiches and breakfast/lunch.

Flew Brussels - Amsterdam - Bonaire in business. Leg BRU-AMS was short and OK. The leg AMS-BON was mediocre. Nothing fancy old plane. They advertise to redecorating the planes but this was still not done. Service is very cold you have the impression that you have to do them a favor and not the other way around. Food quality was very basic and same for quality of wine. Last year when we flew the same routing there was not enough food for business class passengers as it was a late flight. Feel that they reduce on everything. If there was another airline who flew straight to Bonaire I would certainly not fly KLM anymore.

TLV-AMS-JNB on 9th October in world business class if compared to other airlines this can still be called a business class. TLV-AMS on a 737-900 nice flight good service even if though I tried to sleep most of the flight. AMS-JNB older 777-200 with 2-3-2 configuration in business class. Seats are old and I felt thrown back to the 1970'S. Seats do not recline as modern bus class seats do so no way of getting some sleep on this very long day time flight. The food remains the worst on European airlines the food I received was tasteless. KLM is improving its business class with modern seats but I think they should review the catering as well. Conclusion KLM business class is not worth its price and did not enjoy this flight.

Amsterdam to Buenos Aires KL707 13 September 2013. The worst flight I have experienced in 40 years of flying. Bad from so-called "security" through to arrival. Security staff at Amsterdam were surly and very rude. On the flight there were babies crying groups of people standing in front of my seat talking. Crowded seating. Then towards the end of the flight one of the flight attendants tipped water on me said "it's only water" then scuttled off: no apology no offer to dry it. I upgraded my return trip EZE-AMS to business class - it had better be of a higher standard.

Flew BKK-MAN April 2013 with a 7 month old baby. Paid a little extra to have seats at the back of the aircraft. Flight out slightly older 777 seat not that comfortable and screen too small. Flight attendants the best I have met slightly more mature ladies with children so they really know how to help you out with a baby. They took it turns to carry my daughter around the cabin and went out their way to be helpful with food. Schipol airport is the best airport I have ever been to for small children. Dedicated lounge staff changing facilities cots for babies playgrounds all free. Food at Schipol great value and quality. Manchester is awful no help with luggage. no baby facilities welcome to blighty (not). Second flight to Manchester efficient and well run. Flight home was on a very windy day flight had a go around at Schipol. Schipol again fantastic for the little one. We had 90kg of luggage (even a baby bath) and KLM took care of everything for a small fee. Flight home to BKK again outstanding cabin staff (no dumb pretty trolly dollies) 777 though needs a refit. Buy some A380/ dreamliners KLM and you would be one of the absolute best airlines. Highly recommended for babies.

I flew from NYC to Amsterdam and back to NYC in full planes that had such tight seating that it made it very uncomfortable. KLM is squeezing every tiny last bit of space from the cabin. The little entertainment screens are so small and of such low resolution that they are unpleasant to watch. The earphones are the cheapest of the cheap and useless. In both trips the bathrooms were smelly and unclean from the start. Not flying again with them.

I traveled on flight # KL 6120 from Amsterdam to Detroit on 10/1/13 and was extremely impressed with the customer service! The crew were like a well oiled machine serving refreshments and meals in an efficient and timely manner. The crew was very helpful and friendly. I would definitely fly KLM again and will recommend them to others! My only complaint is that my TV remote didn't work very well.

AMS-OTP. 17/9/2013 Economy-class seat 22F B737 on time. Nice and comfortable flight. Cabin crew friendly and professional pilots informative food and drinks were above average. This airline has a feel of durability and "old-school" quality in it's operations. Also I would like to note that Schiphol is not the perfect airport. Still you can almost literally park your car in front of main building walk 5 minutes check-in walk 5 min baggage drop-off and that at a airport that handles 50+ million passengers per year.

Flew from Norwich to Amsterdam and then into JFK. The seats were roomy the entertainment good the meal was actually very nice and the cabin crew some of the friendliest I have come across. My mum needed a wheelchair at JFK and Amsterdam and I had booked this beforehand. As soon as we got on board the Amsterdam flight we were told that a wheelchair would await us off the plane. Same happened on the flight to the US. It was a great flight for someone (like me) who isn't keen on flying! Flying from Norwich is a real bonus for me as I only live 25 mins away from Norwich airport. Bit disappointed in the way back as JFK to Amsterdam was with Delta and although I believe they are part of KLM they weren't anywhere near as good. Meal disappointing and cabin crew not so friendly. Had to ask them about the wheelchair situation. Seats were cramped which was a real downer for a night flight.