Jetblue Airways

We sat for 4 hrs on the tarnac on 2 different planes. On the second flight out of Dulles did not leave until 11pm and we did not arrive in Boston until 1am. We lost our connection for permission to fly which does not happen we misconnected 3 times. Service is horrible a very disorganized airline. I must say however some people were very helpful and did help accommodate us.

Every leg of the trip was delayed plane was very hot and we missed our connection. They wanted to charge us for rebooking after we missed our connection and were faced with a rude employee at the desk at JFK.

LGB-SMF return same day. Cocktails way overpriced cabin attendants slow not very friendly and one on the SMF-LGB jaunt was downright rude. A320 was OK.

JFK-FLL. Received free upgrade to "Even More Legroom" seat. Very spacious and wide seat with Direct TV. Drinks and free chips were served. Crews were very friendly and service was very good.

BOS-IAD. A dreadful experience. The flight was delayed and no information on further delays although they were obvious (e.g. crew lining up at what was supposed to be the departure). Well worn seats. Once on the plane we could not depart for 1hr. They easily could have kept us at the gate. The satellite radio is mostly obscurities and a lot of programming for political conservatives and evangelical Christians. It struck me as a very cheap product although one has to pay for earphones if a passenger doesn't have their own. Indifferent flight attendants and unintelligible announcements The airline seems to be trading on its previous reputation for quirky friendly service.

SDQ-JFK and also SJU a few times. Great coach seats in leather I love the leg room it is really comfy on international flights they always provide free movies entertainment flight attendants provides a very nice impression and a great experience. Their pilots are always saying goodbye to passengers when aircraft lands which means that they really appreciate our business with them.

FLL-LGB-LAS. 2 of cabin crew called in sick so we had to wait for replacements who were very funny & in good spirits. Gate personnel kept us informed. We left about 1hr late but made up time and got to Vegas only 20 mins behind schedule. Sat in a row with extra legroom well worth the extra cost. Food was ok. TV great though some connection issues. Only annoying thing was everyone had to deplane in LGB even if continuing to Vegas on same aircraft. I actually had to move up a row! Best domestic flight on my 25000 miles trip from Dubai to USA & back.

Boston's Logan International Airport-Tampa International Airport. The flight to Tampa was excellent. We sat at our original gate and we were early. There was a flight to Austin that was delayed so they moved us to a different gate where people were confused and it took some time for us to get on the plane. It was a smooth flight. The entertainment system in front of me (TV) seemed to be unattached but still worked and there are enough channels for children and adults. The cabin crew took great care of the passengers. May I say that the landing was superb!

JFK-SAN/LGB-JFK The flight to San Diego was one of the best I've been on in a long time. Legroom is great free snacks first bag free lots of TV choices and satellite radio. Crew was excellent. Very enthusiastic and seemed to be enjoying their jobs so rare these days. Bag drop is way too slow as was the baggage claim. Their new meal packs for purchase are not worth the money. On the return checkin and bag drop were better. Crew was more average. The flight was full of screaming babies. Half the TV channels didn't work and the radio broke down halfway through the flight. Jetblue is always promoting the free TV and radio but they break down frequently. And as always the crew can not do anything but file a report.

This review is regarding the customer service at JetBlue.com. I had a complaint about a third- party service I ordered through the jetblue web site. I made the complaint through their web submission and they followed up and resolved the issue to my satisfaction. I guess I shouldn't be surprised when an airline actually has good customer service but I am.