Jetblue Airways

My flight was on 12/17/2013 from Boston to Seattle (1 connection in Philly with Alaska Airlines). Delayed 2-3 hours from original departure time which is around 3pm. Around 4.23 they told us to get onboard but kept us inside for 2 hours until we finally took off. Because of this we missed our connection from PHIL to SEA and I am stuck in PHIL. Called JetBlue and asked them to accommodate us with another flight from PHIL to SEA today and they wont do it. Asked them to at least pay for the lodging tonight because we stuck in PHIL and they wont do it. On a brighter note Alaska are willing to put us in a flight back today for free!

My flight check-ins were seamless. I have never flown on an airline with so much legroom for the standard coach or 3rd class! Clean and comfy seats nice variety of channels. Wish they had complementary meals for the flights that are 5+ hrs long. Flew from BUF-SFO everything went smoothly on time departures. Flights from SFO-BOS BOS- JFK and JFK-BUF were delayed and they apologized for that. Customer service in BOS was good but customer service in JFK wasn't good at all. Either way I'd still recommend this airline to family and friends.

If you're traveling with children don't pick this airline. We flew 5.5 hours to New York and not one not two but all three of the TVs provided for our kids didn't work. You can imagine our flight experience. What was Jet Blue willing to do for this? A $15 credit only if we fly on Jet Blue again and only if we pay for another flight with them within the next year! So for our inconvenience we get to book and pay for another flight with them! Oh and they refused to allow the credit to be used on the flight for the trip home!

PBI-HPN then HPN-PBI. Best flight by far of my jetblue experience every flight took off on time and smooth flights all the way. The Big Plus - great leg room TV's at every seat and good seat recline! Will definitely fly again.

Polite helpful staff. Never a rushed response. Excellent DFW staff and crew on flight to BOS. I need wheelchair assistance it was available each time without delay.

Flight from SJU to DCA on Dec 1 was delayed 2.5 hours without explanation or apology. Conflicting flight information on departure boards and unhelpful announcements from ground staff.

Return. JFK-LIR. 11/9: JFK-LIR: #1691. 11/16: LIR-JFK: #1692. Both going and coming back the JetBlue experience was what you would expect for a low cost airline these days. On time departure. Good communications from the flight deck. Flight attendants were in the cabin offering "snack boxes" and beverages. Friendly and accessible. > Bottled water offered at the end of the flight was a nice touch.

Orlando for business - trip generally fine - my complaint specifically regards handling of baggage policies and staff lack of freedom to solve lost baggage problems - checked 1 piece of luggage 28 minutes before the flight 2 mins too late - it was not loaded on my flight - didn't find out until arrival and going to baggage service - told it would be on next flight 1 am - but JetBlue staff hands are tied. Customer has to return to the Airport to pick up their luggage or make arrangements on their own to have it shipped - JetBlue baggage service called 7am to tell me to pick up my luggage - finally agreed to send with 3rd party service for cash fee $30 - It arrived after 4 pm so I attended my business meetings in dirty travel clothing - JetBlue has got to figure out a better way - I would rather pay upfront for luggage service than get free and no respect.

Overall the flight was fine. However I noticed that the people that pay Even More Space and get to sit on an Exit Row will be seated with people that did not pay. So do not buy Even More Space just go to airport and volunteer to go to Exit Row (Even More Space) and it will be Free.

JFK to LAX very good flight first time flying with Jet Blue very nice flight. Leg room is good and crew were professional offering prompt service and the captain explaining weather and how long he expected turbulence to last etc. The only negative on the flight was being a vegetarian there was only the quinoa salad available for a meal and by the time they got to our row (16) they had run out as there were apparently only 7 or 8 salads. They handled it very well were really polite and gave me a snack box free of charge but I think I should be able to order a proper meal on a 6 hour flight. The return flight was not as good staff were a bit indifferent we were delayed 1.5 hours with no explanation or apology and it took 40 mins for the first bag to arrive in the baggage claim area. Would fly with them again.