Jetblue Airways

I am mostly writing this review for the ground service and checking in our bags. Disclaimer however, we were traveling with firearms but even still, it took an absurd amount of time. We waited in line for about 30 minutes wondering what was taking so long but as soon as we got to the counter we figured out why, all the agents were in training with the supervisor skipping from one to the other. We had to first check our firearms and it was clear that the attendent didn't know the slightest about the procedure as he asked the manager after every time he clicked the screen. I had been through the process before I had it prepped but I still had to open and close the case multiple times. Then after deciding it was oversize, we were charged 135$ for the one bag just for being oversize and a second bag. Overall I would not fly Jetblue again, due to incompetent staff and ridiculous fees.

Friendly staff, comfortable, clean aircraft and great selection of complementary refreshments on board. One complaint is a small delay from JFK but other than that the Jetblue experience was pleasant.

On-time, lots of leg room, choice of free snacks, free TV and movies (outside lower 48), efficient crew, fare cheapest on this sector. Only downside - ads against possible increase in taxes for airline passengers. Would fly again.

Mint seats are great. Attentive staff, excellent service, great seats, new planes, lovely food. What's not to like. Only issue is LAX airport is seriously grim and there didn't appear to be a lounge. Book and have a great flight.

We travelled from Orlando to New York JFK on JetBlue Airways and I would like to congratulate the crew and the airline. The crew were very kind to us and we felt that they gave us special attention which made our journey a very pleasant one. Thank you and we definitely will travel with you again and highly recommend you.

Unable to handle problems, our flight was delayed, then cancelled. Staff not able to communicate clearly. Any problems and this airline falls apart. Had to wait until next day to fly out.

We travelled to Orlando from the UK for a week stay then decided that we wanted to visit Mexico. So we went to a JetBlue travel desk within Orlando International and booked a return ticket to Cancun. The staff were helpful at the desk and the whole boarding procedure was quick and straightforward. On board, our seats were roomy, there was free wifi and TV's in the seat, for a 1hour 50min flight. We even received a free drink and snack. My husband watched football. I thought the cabin crew were presented well and they seem to have much more personality than any other airline I have recently travelled on. I was amazed that Jetblue is considered Budget as it is in a whole other league to the UK budget airline Easyjet. I would fly with them again.

First time flying with jetblue and will fly again. Thanks for a comfortable flight.

Both flights to Puerto Rico and back were pleasant. On time and services were great. However, on my way back home, I had a back injury that flared up during the trip and the people from Jetblue were great in assisting me with a wheelchair from beginning to end. I will definately recommend them and use their service in the future.

Twice a year for 9 years my wife and I fly to family in California and it is a full day trip. We are both handicapped and it has always been hard on us and we were always made to feel like a burden by airlines employees. This year we took Jetblue for the nonstop flight even though Boston airport is over an hours drive. Customer service addressed our special needs from the very start with booking the flight over the phone to finish getting our luggage there and back home and I didn't feel helpless about having a disability.