Jet Airways

✅ Trip Verified | Apart from the shoddy inflight service and poor facilities on the flight, Jet Airways customer service is by far the worst I’ve ever come across. They lost my bag even though I paid an extra baggage fee and despite my umpteen efforts to communicate with them over the phone they could never provide any useful information. Jet Airways have really succeeded in creating an impression as the worst customer service experience I’ve ever received. A real embarrassment to the airline industry. Your company really needs to learn a few things about customer relations before you become an international airline company. Despite paying an additional $200 luggage fee they still lost my bag. This happened on 5th January 2019. I was told I would be reimbursed for my expenses as I didn’t have a single piece of clothing as a result of their negligence. After having purchased the bare necessities I provided them with the bills that I was going to need, I was told the matter would be resolved no later than the 17th January, but it wasn’t. When I called on the 18th I was given a date of the 23rd for the same and then the 28th. They just keep going round in circles. They really need to open their eyes and see how other airlines Lufthansa, American Airlines, British Airways to name a few give priority to their customers even if they are a little disappointed. You will never be receiving any business from my end at least. Thank you for nothing so far and take responsibility for your negligence.

✅ Trip Verified | Goa to London via Mumbai. The onboard food is not good at all, half of it was very hot (gravy) and the rest was cold and it did not taste very well too. The cabin crew were polite and served the meals at appropriate times. But the seats were not very comfortable for an 8+ hour journey. The onboard entertainment system was okay and had some of the latest movies out at that time but the monitors and headphones were horrible, the headphones were very cheap and seemed a bit damaged, the monitors were of the lowest resolution possible but were watchable. I do not want to criticize the airlines a lot though, looking at the difficulties they are facing right now due to the economy. Overall, I would recommend this airline for a budget journey but expectancies should not be high regarding comfort.

✅ Trip Verified | Paris to Chennai. I asked if they can upgrade to business class and the amount. They said it would be $625. After thinking I said yes. But by then they started take off procedures and later the air hostess came and said that they didn’t do it because of paper work. I was really frustrated as I was willing to pay to get the upgrade.

Not Verified | Mumbai to London. Jet Airways is a former shadow of its past now, this was a great airline surpassing its rivals on this route. Check in at Mumbai, only two counters open, staff engaged in chats until manager arrives and four more counters open up! Before you board the plane your boarding card will be checked on 5 occasions, two by security and immigration and 3 by Jet Airways staff just before boarding. Seats leave a lot to be desired, our seats wouldn't recline, IFE was good, food was awful and portions tiny, The red wine served from a standard sized bottle had oxidised (probably from the previous flight) seat space is too cramped to eat. Cabin staff very sparse (I'm sure there were more on my previous trips). Jet mobile phone app a waste of time, didn't work for check in or on the plane. We certainly won't be using Jet Airways again for our travels.

Not Verified | Mumbai to London. Not comfortable seat, unless you pay £30 for each seat. My wife order Lacto Vegitarian but it was spicy Indian meal, written on it Lacto Vegi. No facility to book free seat in advance. We went early at Airport but still didn't get better seat. Only one staff serving food, drink and tea. I supposed people travelling because they allowed 46 Kilo weight allowances. We took lots of clothes for charity. Not again with Jet Airways.

✅ Trip Verified | Mumbai to London. Check-in took forever, with only three people at work, although the line was quite long. Things began moving only when people began complaining. I know I flew Economy, but I have never felt so cramped. The website was unavailable for seat selection. The takeoff was two hours late, which means I missed my connecting flight. Although the flight was well over six hours, we received only one meal--which was good--and one meager snack, with no offers of drinks in between, although the Duty-Free guy made a point of pushing cigarettes and vodka. My bag was lost, but Jet Airways did nothing to try and help. I flew Jet Airways only because the price seemed good but wouldn't do it again.

✅ Trip Verified | This is the worst airline ever. I checked in a luggage at Pune and the person check in in the luggage mislabeled the tag, that is, she labeled wrong baggage on my name. I've following up with them since the last 4 days but there has been no response from them. This is really the worst experience ever. How can they mislabel a check in luggage!

✅ Trip Verified | 1) The Jet Airways BOM to LHR flight was supposed to takeoff at 2.35am. All passengers were on time, no weather issues, but, they delayed it until 3am and that's when BOM airport authority declared runway maintenance for 1hr. Finally, the flight took off at 4.15 am, and I missed all other connections. First issue with Jet Airways is around punctuality 2) On board service is the worst you can experience on any airline possible. On a 10hr long flight, they served one meal that too was of poor quality. 3) Hygiene - is something that this flight has never seen I guess. I booked my flight with Delta Air Lines and they out sourced it to Jet Airways and I had to go through the saddest experience of my international flights so far. It's really sad to see an Indian Airline providing such sub-standard International flight experience to people of India and from other countries.

✅ Trip Verified | Just no, do not do it. What a farce from start to finish. Flying from Manchester to Bangkok via Mumbai, the layover was way too short. 1 h so no surprise we were delayed 2 hours which meant we had to get on the next flight 7 hours later. In this 7 hours they provided us with the cheapest meal burger king had and nothing else. They constantly lied to us. Then lied again saying I'd still get my emergency exit seat. The flight from Mumbai to Bangkok didn't have TV's. The cabin crew were unfriendly and wouldnt give you a drink aside from one in 4 hours. Coming back I couldn't check in because the app kept failing, which meant I couldnt sit with my wife and had a non reclining seat next to the toilet. Pay the extra £150 and fly with somebody else.

✅ Trip Verified | London to Amritsar via Mumbai. The worst experience ever. One of my two checked in bags never arrived at Mumbai airport and while I asked the customer service people there, no one seemed to care that I had to catch the next flight to Amritsar in 1 hour. They asked me to file a claim for my bag and as I was in line, my next flight took off, so I had to wait 4 hours at Mumbai airport till they found another flight to chandigarh after 5 more hours. However, its been 6 days now and I haven’t received my lost bag yet. I have been calling their office everyday and all they say is they need another 24 hours. This is horrible service and I had very important articles in that bag. I don’t know how to get it back. Do not ever trust this company with your baggage or time.