Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1061 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"I am absolutely disgusted"

(United Kingdom)

Not Verified | Bangkok to London via Mumbai. My son booked with this airline to return to the UK from Thailand on 23.04.19. He is still in Thailand with an email cancelling his flight home. A young man left stranded. No explanation. I am absolutely disgusted. I have had to purchase another flight to help him get home. They provide an online form to claim back a full repayment the bloody form doesn't work. You complete it and submit and nothing! How can this airline get away with ruining peoples holidays. Leaving people stranded on the other side of the world
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to London via Mumbai
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible business ethics"

(Canada)

Not Verified | Delhi to Goa via Mumbai. Terrible business ethics. I booked my flight over one month ahead, then they emailed me three days before traveling saying flight was canceled. I had to purchase new tickets at over twice the price from a different airline. No offer of refund in the email -I had to call twice (over one hour on hold) to obtain credit. This same incident happened again a week later with another flight canceled. I would never fly again with Jet Airways.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Goa via Mumbai
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
3/10

"no leg room at all"

(Czech Republic)

Trip Verified | Delhi to Cochin. Even though the airline is facing a financial problems and the pilots consider going on strike I thought I would not be that bad. First of all, no leg room at all, no free snack nor beverages. On the other hand, the main goal has been reached - successfully we made it to the final destinations safe and sound. The ratio price/comfort is similar to small and budget airlines in Europe e.g. Ryanair, EasyJet, Czech Airlines.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Cochin
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never use it again"

(United Kingdom)

Trip Verified | I booked my ticket and received an email saying that the flight cancelled and need change the flight for onward journey. Then I had to change my coach by paying £12 extra. After my onward journey they send another email that my return flight cancelled from Cochin to London and they have no option for me. They said they will pay half of the price and cancelled my ticket. I paid £293 for my return journey with other airline and paid another £15 for change coach. Total I paid £320 extra and today jet Airways send me an email saying they will pay me only £140 . I lost £180 for their faults. I am an Etihad silver card member always use jet Airways but never use it again. They show cheap price and later make you pay more.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Cochin
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"what about the customer?"

(India)

Trip Verified | I booked my flight from Coimbatore to Mumbai on 14th of April 2019. Jet Airways rescheduled the flight by 20 hours. Again rescheduled for 22 00 hours. Couple of days back I got a notification that my flight is been canceled. It's really unfair part from Jet Airways. For your internal issue you cancelled flight. But what about the customer? Very unfair and not at all satisfied with the service provided by Jet Airways.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCoimbatore to Mumbai
Date FlownApril 2018
Ground Service 12345
Value For Money 12345
no
2/10

"a joke of an airline"

(Thailand)

Trip Verified | Mumbai to Bangkok. Jet Airways is a joke of an airline. We booked 3 economy tickets using mile awards 8 months in advance. One-way from Mumbai to Bangkok. The airline cancelled our flights twice; 12:30 PM to 08:30 AM, and again to 01:55 AM. The last time there was no automatic re-booking and we had to call from our cruise ship to make the new reservation (costly). This caused us to cut our vacation short by one day. The airport check-in staff were totally disinterested in their job. When we arrived at the counter to check-in, the agent just got up and walked away without any explanation. We had to wait for another counter to open. The flight attendants were not much better - constantly bumping into our aisle seat and waking us up while trying to get some sleep on a 4 hour red eye. The only positive thing about the flight was our baggage in Bangkok arrived very quickly.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Bangkok
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This was outrageous"

(United States)

Trip Verified | The service was terrible. At the gate, they didn't have any speakers to announce boarding zones, only a couple of guys yelling at the top of their voices. This naturally led to a lot of confusion and arguments between the people lined up. Seats were uncomfortable. I do not know how these seats are different from other airplanes but me and the people around me agreed that our bottoms and backs were hurting. The seats are just bad. In-flight service was even worse. We received a meal (lunch) about 1 hour into the flight. After that, for the next 6 hours, they didn't even offer water! We were parched. We tried grabbing their attention with 'attendant calls'. Nobody responded. I even walked over to the galley to request water. They said there will be a beverage service soon, which never came. This was outrageous. For 6 hours on a 10 hour flight with no beverages, snacks or even water! We received another small meal an hour before landing where we requested multiple bottles of water. But most food and water items were over since, surprise, the crew had mistakenly started serving from the back of the airplane to the front!
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to London
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no alternatives provided"

(Malaysia)

Trip Verified | Mumbai to Nagpur with Jet Airways. Cancelled flight without explanation and no alternatives provided. Had to phone the call centre for a refund, which took 45 minutes and was told that it would take 7-10 working days to process! No apology. Would never use again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Nagpur
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a very good experience"

(India)

Trip Verified | Mumbai to Bengaluru. Flew Jet Airways for a business trip. Turned out to be a great experience. Staff at BOM airport was very polite and helpful. They had deployed a few people for crowd management. Check in was quick, so was boarding. In flight experience was good - since I had a corporate booking, a meal was added to the ticket. Coffee and Veg wrap were both good. All in all, a very good experience.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Bengaluru
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"cancelled without any notice"

(India)

Trip Verified | Pune to Abu Dhabi flight scheduled for 19th March cancelled without any notice. Received a curt email saying flight is cancelled. Did not give any alternative option. Had to call up Call Center and after a hold time of 30 mins was told that options available were only with 10 hour layovers. Wouldn't recommend Jet Airways to anyone again!
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePune to Abu Dhabi
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no