Jet Airways

Not Verified | Mangalore to Kathmandu via Mumbai. Absolutely disappointed with Jet Aiways support, or rather, the lack of support! My flight was cancelled and tickets rescheduled. Am traveling with my parents, senior citizens. For five days I have been emailing to over three of their email ID’s and they have not responded to any. I have got on the call with them and they have not even reverted with the actions. And this is how my last call with Jet Airways ended... me: .... how is Jet Airways helping me as a customer!?” Executive: “please hold on sir, let me transfer the call to my supervisor.” And then for the next fifteen mins I had to hear their “your call is important to us, your call is important to us...” Thankfully my agent was also in conference call and they said they would contact the airlines and get back.

✅ Trip Verified | Bangalore to Mangalore. This is the worst airline I have seen. no responsibility. They dont care of the customer at all. They changed the schedule of flight departures 6 times in 2 months, and at last cancelled the flight. And they are not even responding to calls and mails. Never recommend this airline.

✅ Trip Verified | Delhi from Ahmedabad with one hour Stop in Mumbai. Suddenly we came to know that Mumbai Delhi Flight 9W 346 of 7.30 am got cancelled from Mumbai to Delhi. The new flight boarding pass has been given was of 8.45 pm. Which means we 11 passengers from Ahmedabad has to wait in airport for almost 12 hrs. No support, rude replies from staff of Jet Airways. We 11 passengers waiting from 7.am in Mumbai Airport and not sure if our new flight of which they have alloted boarding pass will fly at 8.45 pm. How can a Connecting Aircraft got 12 hours late and still No facility and no regret of Jet Airways staff.

✅ Trip Verified | Manchester to Mumbai. We were a bit anxious to fly them but it wasn't as bad as we thought. There are definite signs of cost cutting in the amenities available. The food was good and the bar service, seats comfortable with good IFE. The FAs were friendly and smiling. Cabin was reasonably clean an were the wash rooms.There was minimal toiletries available in the wash rooms.Though the departure was delayed we arrived on time. This direct flight to Mumbai from Manchester saves over 4 hours from taking a one stop flight.

✅ Trip Verified | Toronto to Bangalore via Amsterdam for my engagement party to my (then) fiance. Jet Airways delayed my bag for nearly 4 days with all my clothes/engagement-wear. After filing a delayed bag form/trace case in the airport with about a dozen other folks who also lost some form of baggage on our last flight - 9W 235 from Amsterdam (AMS) to Bengaluru (BLR) - we were told to buy ncessary items (toiletries, clothes, etc) for our trip. Days 0-3: Had to call Jet Airways myself every morning and evening in order to get status updates, after repeatedly being told they'd call back themselves each day. Day 3: Finally got an update (I called) that they found the bag in Amsterdam. It'd arrive soon. Day 3: Filed my reimbursement claims/receipts for items bought for delayed bag. Day 4-ish: Delayed Bag arrived, we rejoice! Day 10: Flew back from India to USA. Day XX: 42 Days 11 Emails 6 Facebook messages 4 Tweets, 2 Twitter DM and I still don't have my reimbursement for my delayed bag. Welcome to airline customer service denial. I've only got a human response 4 times - 3 email responses and 1 tweet so far - with no end in sight. The Flight Reviews Flights themselves were decent to ok. Air Canada to Toronto: No real issues, quick domestic flight over. Seats were comfortable enough and I was surprised to have an onboard entertainment system to hook into. We arrived about 20 minutes late but Canadian customs was quick enough that I had no issues getting into the line for the next flight (which was thankfully gigantic, in this case) Toronto to Amsterdam: Again - no real issues. Seats at this point are getting a little smaller. Food was average (main course of butter chicken) to above average (dessert was great - a creamy mango sweet.) Amsterdam to Bangalore: Finally, no real issues. Here I did feel the seats started to get a little smaller but that also was the passenger composition - had a tall gentleman beside me who had leg issues in the middle seats.

✅ Trip Verified | Dubai to Bangkok via Mumbai. I believe in you get what you pay for! I take monthly trips from Dubai to Bangkok andI always fly nonstop with another airline. I saw the flight I wanted with Jet Airways was only $350 USD or so round trip with one stop in Mumbai. I figured why not give it a chance? As soon as I got on the plane I knew it was going to be rough. The seats are horrible! They are worn out and filthy. The staff is very attentive I will give them credit for that. Once I got to Bangkok, my bag was pretty much destroyed like they threw it around for fun. Fast forward to me leaving Bangkok back to Dubai. Again, the seats are worn and filthy. They scheduled my connecting flight thru Mumbai way to close to the time we would land from Bangkok. I run through the airport and I make it to the gate. When I hand my boarding pass to the person, it doesn't scan. They had cancelled me off that flight and put me on a later one. I asked why did you cancel me if I'm here?? That in turn made me be late for a meeting I had in Dubai. I asked, since you guys changed my trip can I at least be compensated with an upgraded seat? No response of course, I was told to follow a gentleman for new boarding pass for the next flight. We walked all the way back through Mumbai airport and then I was told to wait at security while he brings me a new boarding pass. He comes back 10 minutes later and says it's the same gate as before. So now I have to walk all the way back through the airport again. I didn't have an upgraded seat, not even an emergency exit row for a little more space. When I finally get to Dubai I wait for almost 40 minutes for my NEW bags. When they arrive guess what?? It is destroyed as well. When I get home and open my bag, my clothes were covered in shampoo, lotion and everything else I had in my checked bag. I swear they were running it over with a cart or something. All in all, I would rather walk from Dubai to Bangkok before I would ever use this airline again. Their prices are extremely low and now I see why. Just remember, the inflight entertainment is a joke. The only movies or shows that would play were Bollywood ones. Everything else it would go back to the main screen and wouldn't play. I tried on 3 different devices so apparently it is on their end not mine.

✅ Trip Verified | London to Mumbai. It was my first time experiencing Jet Airways and I think it is appropriate to say I won’t be using them going forward. The quality of service is substandard when comparing to other flight providers. The price was the same as other airlines but I chose to use this airline for the hours they were flying. I should have heeded the warning from relatives but knowing that I am not the first to recognise an issue in the services shows that the issue lies within Jet Airways. Their online check in system was ridiculous to say the very least. You’re allowed to check in up-to 48 hours before your flight but have to pay for your seat if you want to check in 12-48 hours before your flight? I’ve never heard of such a far fetched scheme. Of course by the time you wait for free check-in twelve hours before your flight, you can only have free seats in the most unorthodox seats so wave farewell to anyone you decided to travel with. Not to mention that you can only pick your meal and provide your emergency contact information if you check in online, so checking in at the airport means you are given what ever they have left in the back and only told this when you’re up in the air and if the situation where an emergency may rise you are screwed. The staff at the check in counters looked like this was the last place they wanted to be and they appear to have an allergy to smiling. I had to take 2 planes: 9.5 hours from London to Mumbai and then transfer to a 2.5 flight to Amritsar, that’s 12 hours in total. In this time they only gave one meal, one poor excuse of a meal where I couldn’t have more than 3 bites, and I usually enjoy flight meals. The second flight I had to pay for a coffee. Pressing the button to request services from the flight attendant worked in either two ways: waiting 15 minutes until they come, or the flight attendant arriving and pressing the button to cancel the call saying that they will assist you in a moment but surprise surprise, they keep away from until you have to get their attention again. On the first flight where I had to sit nearly 10 hours, I thought to ask for some alcohol to at least relax and make the most of the trip, only to be told that they don’t have anymore - this was 3 hours into the flight. I don’t even know what I paid for, no food no booze and no sense of the word service. The second flight also gave me the chance of witnessing others lack of being attended to. This poor couple had to ask 3 times for a pillow for their baby. They asked twice for some water, but repeatedly being forgotten about meant the only thing they could do to get through their flight was go to sleep, hopefully waking up to realise this flight journey was just a dream. Now I have been told that my return journey has been pushed up 3 hours, with no choice for an alternative flight. Not looking forward to it since I have to wake up 3 hours earlier than initially planned so I’ll have to skip my hotel breakfast only to wait for another 10 hour flight that serves one portion of gruel.

✅ Trip Verified | Mumbai to London. I booked a return ticket for my sister by my debit card. While getting the boarding pass,They asked to show authorization letter she did not have in hard copy, she showed my authorization in whatsapp at the counter but they refused to issue boarding pass. And she had to return back home. When i contacted their customer care and asked they refund the return ticket they told "you been penalized for no show".

Not Verified | My son who is 8 years old will be travelling with me on a Jet Airways flight to Ahmedabad from London Heathrow. After i completed my booking I called/emailed Jet Airways to help us to pre allocate seats so we can be guaranteed seated next to each other. Unfortunately, they were not very accommodating when it came to a Child involved in the travels and infact told us to pay the extra nominal fee to pre book the seats or wait for 24 hrs prior to departure. It is very sad to learn that such a well known airline seem to least care for passengers with special circumstances i.e Children, Disabilities etc and still want to make more money out of them. We are regular fliers and we fly mainly by British Airways, Emirates and Kenya Airways. These airlines also have similar policies but they do consider passengers with special circumstances and will help to their best to pre book the seats or give us 48 hours prior to departure so we are guaranteed sitting next to each other. When i questioned the gentleman i spoke too on how they would expect a 8 year old to sit with a complete stranger for 9 hours - the reply was it is fine as you will be in the same aircraft! I call this pathetic and clear lack of training on how to respond to customers. I strongly would not recommend Jet Airways for people with special circumstances and very discriminating. Also in addition - seating of young children next to their parents or guardians should be the aim of airline seat allocation procedures. This is because the speed of an emergency evacuation may be affected by adults trying to reach their children. So clearly there is no safety concerns for young children!! Its all about making the smallest "nominal amount" they can and not the principle!

✅ Trip Verified | Really poor cancellation policy, totally lacking in compassion. I came out to Canada with my wife as her mother was ill. I pre-booked a ticket back to the UK with Jet Airways as I needed to show a return flight (I am not Canadian). My wife's mother sadly died while we were here, and I needed to cancel the flight in order to stay for the funeral. They charged me $325 Canadian to cancel - and would not waive the fee. Apparently their cancellation policy is for 'close family only'. This feels very much like close family to me.