Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1061 reviews
5/10
3 star Skytrax Rating
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3/10

"Most unprofessional airline"

(India)

Trip Verified | Mumbai to Delhi. Most unprofessional airline. My flight was twice delayed without even an email from the Jet team. Second time when I was flying I got a flight cancellation message at 4am in the morning less than 24 hours before the flight. Later, I got another message saying my flight has been changed to another flight which would reach the destination 2hrs later. Also, all this without a single mail of apology or remorse or compensation for delay. Finally, all this has been a crazy change to my overall schedule. When I called the customer care I couldn't connect to an agent even after 25 mins of waiting. Worst customer service ever!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I didn't get the refund"

(India)

Not Verified | I booked the flight from Delhi to Leh and back, when I was supposed to be coming back on 8th Feb, 2019, my flight got cancelled by Jet Airways, I have began the process for refund which they claimed will be refunded within 8 to 10 days. Even after 11 days, I didn't get the refund, so I called again and they process it once again and ask me to wait for 8 to 10 days. I did and still there is no refund, now that I call there customer care, they are not even picking up the phone. I have more things to do than writing this review and calling jet airways again and again, so be mindful..
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLeh to Delhi
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service"

(Netherlands)

Not Verified | Worst customer service. We booked a direct from Hanoi to New Delhi well in advance but then we received a notification that our flight was cancelled and we would fly through Bangkok with 9hour stopover. We tried calling customer service, which is impossible to reach, i’ve been in hold for over 2 hours and have tried to call them several times, every time waiting endlessly. Then we receive a new notification that our flight stopover flight was cancelled and we would make a second stopovers is Mumbai (total flight incl stopover now 22 hours) And somehow we are still not able to reach customer service!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to New Delhi
Date FlownFebruary 2019
Value For Money 12345
no
1/10

"a horrible experience"

(France)

Trip Verified | Chennai to Amsterdam via Mumbai. I took Jet airways twice. When I went to India, they did everything possible for me to miss my flight. I was there, standing to check-in for my next flight (after almost 2 hours in immigration) but when arriving to the counter, the staff told me it was closed already. We had to make a scandal in order for them to provide another flight. It took 12 more hours to get to my destination. No food or a resting place was offered. No help either. On the way back, from Chennai to Mumbai, I was told that I'm not entitled for any meal at all since I didn't book it online, although I did. Again, no replacement was suggested, besides purchasing my own meal. What a horrible experience. Never again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Amsterdam via Mumbai
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend Jet Airways"

(United Arab Emirates)

Trip Verified | Dubai to Mumbai, our flight was delayed by 1 hour from airport and we missed our connecting flight and we were taken to Jet Airways counter by the staff and waited more then 2 hours for them to decide and finally they offered us another flight after 9 hours via Muscat which was not acceptable at all, and the staff were rude. I explained that we are traveling from last 9 hours and we are tired and we needs some place to rest but directly they refuse saying do whatever you like we cant provide place to rest and also said that if you make noise they will call police and through me out of airport, so this is what we paid for. I will never recommend Jet Airways.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Mumbai
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline should be penalized"

(United Arab Emirates)

Trip Verified | Dubai to New Delhi. I had booked the flight well in advance in order to get decent fare, however the airline just before 2 weeks of departure rescheduled the timing. First of all I dont understand how can the flight be cancelled 2 weeks before. Further after checking new rates for Dubai to New Delhi, I found that the fares got increased. So, my doubt that my flight was rescheduled as I had paid low fare and the airline was being greedy and changed the flight for me. Cheap tricks followed by airlines in order to benefit but still they are suffering and reporting losses. I appreciate that I will be getting full refund but the airline should be penalized and they should reimburse the passengers more than the fare paid for harassment as well as again struggling to find booking as per required time
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to New Delhi
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"A disappointing journey"

(Czech Republic)

Not Verified | A disappointing journey! My son and I are now en route from Chennai to Prague on 17 Feb. We are at the time of writing this review still stuck in Paris for 9 hours waiting for a flight to Prague. This is a Jet Airways shared with Air France. The reason given was a one hour delay in Chennai which made us miss our connecting flight. Consequently we have had to wait for 9 hours for the next connecting flight. Without as much as a courtesy of a free lunch or a drink. This isn’t so much about the cost of a lunch as much as it is about caring for your passengers. Horrible wait and the last time on this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to Prague via Paris
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not recommend this airline"

(Hong Kong)

Trip Verified | Hong Kong to Kathmandu via Delhi. Originally our flight from Delhi to Kathmandu on Feb 7th was 17:05 and it was rescheduled to 21:00. Then on the way back from Kathmandu to Delhi on Feb 17th, originally 20:20, it was rescheduled to 12:15. We had to stay at Delhi airport for 12 hours before taking 02:10 flight back to Hong Kong! I emailed them 4 days ago so far I got no responses. I talked to their staff at the desk before security check at Delhi airport he told me to find manager at Gate 15. There's no one at Gate 15. I waited until someone from Jet Airways showed up. He said he could do nothing about it and I should complain about the Hong Kong office or whoever I bought tickets from. BUT for all I know it was Jet Airways who rescheduled the flights. Not the website I bought tickets from. Our holiday was cut short and their customer service is zero! I would not recommend this airline to anyone!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Kathmandu via Delhi
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Surprisingly pleasant"

(Czech Republic)

Trip Verified | CDG-BOM and MAA-CDG with connections to VIE with Austrian. Surprisingly pleasant long-haul flights. Jet's B777, as with most of other operators who have them in 3-4-3 configuration, has cramped seating with insufficient legroom and width. IFE with sufficient content but screen could be better. A333, on the other hand, is fitted with very spacious seats, both in terms of width and legspace and perfectly responding IFE screens. All meals on both legs were tasty, breakfast could be bigger though. Cabin crew warm and well-mannered on both legs, present in cabin for the whole flight duration and providing extra snacks and drinks upon request. Flights departed and arrived on time. On the return leg, checked bag got stuck in CDG and was delivered one day later to my home. However, this is mostly fault of the airport for not being able to transfer it between aircrafts, Jet can be hardly blamed (and Air France as the ticketing carrier handled the issue in quick and efficient manner). Jet ground staff in MAA asking ridiculous "security" questions (e.g. why is a Czech citizen flying to Austria and not Czech Republic, as if it was their business anyhow) and prolonging the whole check-in process unnecessarily. Jet pleasantly surprised me on both flown legs (CDG-BOM and MAA-CDG) and hopefully, they will survive their current financial situation as they have a good thing going on (at least on long-haul). Choose A333 over B777 if possible as it is in all aspects superior.
AircraftBoeing 777-300, A330-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChennai to Paris
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"A very bad experience"

(India)

Trip Verified | Flew Delhi to Lucknow with Jet Airways. A very bad experience to interact with their customer support experience. Will try to never go with this airline again, although they provide low fares, dealing with them is too costly. Try to avoid booking, if you value your time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Lucknow
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no