Jet Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1061 reviews
5/10
3 star Skytrax Rating
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4/10

Jet Airways customer review

Maxjet to and from Las Vegas in march this year and found the flights excellent. Space great service very good and the food outward bound super but not so good inbound - lack of choice and they should not run out of options with only 79 to feed! Lounge at stansted and fast track great - we wait for the lounge at Vegas! Al in all well done and we will use maxjet again
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3/10

Jet Airways customer review

STN-LAS-STN. Slow check-in resulted from repetitive process. Before reaching the check-in counter passengers are first screened in the queue asking the same security questions at the check-in counter [same process not adopted with BA/Silverjet etc]. Superb in-flight service although food quality and quantity were a bit disappointing. 2 choices of hot entrees lamb and beef - whatever happened to fish for vegetarians? Lamb without any sauce wasn't very tasty. Seats 1980 biz class but comfortable enough. DigEplayers good - flights on time. Toilet very old and not very clean. Overallvalue for money. One disappointment that crew show little interest in restocking toiletries.
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5/10

Jet Airways customer review

STN-LAS-STN Very enjoyable trip on both flights. Seats comfortable allowing me to sleep for 6 hours on the return. Food nice wines werein plentiful supply. DigEplayers excellent with a wide selection of . Check-in quick at both ends fastrack at Stansted brilliant lounge very nice. Las Vegas less good without the lounge. Both flights on time. I was highly impressed with product and pleased on a value for money basis.
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4/10

Jet Airways customer review

Stansted to Las Vegas return. Check-in for both flights excellent. At Stansted fast-tracked through security with no problems. Maxjet lounge at Stansted was great plenty to eat drink and read. The cabin crew on both flights were excellent very friendly nothing too much trouble. The seats were very comfortable food and drinks excellent. Personal media-player is a nice touch and comes pre-loaded with latest films videos TV shows and a good selection of music.
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Jet Airways customer review

STN-JFK. Swift check-in at Stansted followed by fast track through security. Lounge at Stansted comfortable and located next to gate. Flight departed on time. Although the seats may be from a bygone era of international business class travel they are more than adequate to work or doze off. FA's extremely polite serving food and drink that is better than I've experienced in BA's club world. Personal tv is perfect and comes pre-loaded with latest films etc. Return leg just as good with exception of crowded Korean Airlines lounge at JFK and the annoying blast of music 2 hours before landing that wakes everyone for breakfast. A far more satisfying experience than the similarly priced premium economy cabins of BA or Virgin.
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Jet Airways customer review

Stansted to Las Vegas return. Check-in for both flights were excellent. At Stansted we were fast-tracked through security with no problem. The Maxjet lounge at Stansted was superb but unfortunately Maxjet don't have a lounge in Las Vegas. The cabin crew on the outbound flight were a dream nothing was too much trouble and service was second to none. Although the service was still excellent on our return flight some of the crew could have been a little more friendly. The seats were very good food and drinks excellent flights were on time and we could highly recommend Maxjet.
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Jet Airways customer review

Good Service Verona VRN - Moscow DME. 30 minutes delay saved lots of money compared to economy ticket on regular carrier and did not have to change flights in Vienna. Fruit Juice or soft drinks and modest meal included. Boarding passes issued with seat so there is not the mad rush for seats as with Ryan air. Airbus is old makes some noise but did not fall out of the sky.
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Jet Airways customer review

SYD- MEL. My husband and I were truly impressed on our first flight with Ozjet. The entire journey was a pleasure. Couldn't fault anything at all. Fine food and great service. The cabin crew were immaculate and extremely professional and attentive. It's an airline that will surely soon be leading the way for the astute business person. I think the media should be heralding a wonderful breakthrough for the Australian traveller. We shall certainly travel with Ozjet again. Hope they soon expand their routes to other states.
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Jet Airways customer review

SYD-MEL-SYD. It's hard to fault their in-flight service. 60 seats all business-class. Their pre and after-sales services needs refining. Having already had a schedule change notification a few days before the SYD-MEL leg I was annoyed and frustrated to wake up on the morning of the flight driving from Canberra to Sydney to get another message they had left very late the night before telling me that the 9am flight had been cancelled - and I'd been put on the 8am flight instead. That might have been fine if I'd lived in Sydney but it made the drive up to Sydney from Canberra fast and furious! I tried many times to contact OzJet's customer service line after their 6am opening but couldn't - it took them to call me at 6:45am before they realised their incoming call line had not been activated for the morning! When I arrived in Sydney I had to use valet parking ($139) in order to make my flight. Before the return leg I logged on to check the flight details only to find the MEL-SYD portion had mysteriously disappeared from my online itinerary. After ringing them I was told that it had been a mistake; they had deleted that portion instead of the cancelled flight a few days earlier! I was put back on the flight but really business won't wear this sort of inconvenience.
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Jet Airways customer review

MEL-SYD return. 737-200 both ways. Clean aircraft. Nice big seats. Meals good and full bar service. Cabin staff very friendly and always around - but they only had about 20 people to look after as the plane was mostly empty. I would fly OZJet again.
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